- Sep 13, 2009
thanks Raja, despite our palpable displeasure with your employer's RMA performance, shooting the messenger is never productive
This was a replacement board that was sent to us a few months after purchasing the original one which died.I think the correct S/N is on the retail box sticker,too.
Crazy that you have to essentially start over. But at least someone is listening this time.
lol, unlike the many, many stories of getting it back still broken, getting back someone elses broken one, them just losing it for months, or throwing your socket protector away and taking a screwdriver to the pins and claiming customer damageHopefully they send you back a fixed or replacement product.
The common theme to such complaints being that the Asus RMA process sucks and people requesting warranty service for high end, expensive products get lied to and given the run around all the time. Want to stop people from complaining? Tell your employer to clean up their act! Saving a few dollars by refusing to honor the warranty on the stuff they sell in a prompt, courteous manner is a shitty way to do business.This is not my sole job. There will always be flak at forums, that is the nature of what people coming to forums frequent them for (complaints, moaning, expletives are commonplace).
Yeah I've bought a lot of Asus... my rampage v extreme may be the last.This thread makes me feel that my X99-A is the last Asus product I buy.
This is exactly what the want people to do. Give up. You have pretty much just enabled them to do this whenever they want. It works.Not worth my time. I'll just never buy any Asus product again and recommend everybody I know do the same.
The malfunction was clearly caused by the mobo if they don't want to honor the warranty without me spending hours hassling them fine.
Also this is mostly ASUS US (and probably UK) having horrible RMA system. Here in Europe they are pretty good.After reading this thread I realise how lucky I am to be living in Australia and not the US. We have decent consumer protection laws over here with free channels to persue instead of having to dish out money for a lawyer.
You live in Australia don't you KazeoHin? Take it back to the retailer and tell them to sort it, consumer guarantees take precedence over manufacturer warranties and it is illegal for retailers to palm you off onto the manufacturer. Might as well take advantage of your rights given the absurd price gouging you pay on consumer electronics.Yeah, Asus should really be on their best behavior right now. I'm looking at building a new system soon, and for the first time in 15 years, I'm not looking at Asus for a mainboard. I used to be a HUGE fan of Asus, now I'm looking at Asrock or even (twitch..) MSI... That should show something. I'm not saying I'm the most important customer ever, but if I'm thinking "crap, what if I have a situation like THAT?" than there are hundreds of others thinking the same thing.
Hi All,This is exactly what the want people to do. Give up. You have pretty much just enabled them to do this whenever they want. It works.
I think this happens sometimes but you can contact WD support and they'd update the warranty period in the system and it'll reflect when you sign in and check. I had the same issue with receiving DOA Red's from Amazon. Finally, Amazon offered to refund me half to keep a drive with bad sectors and WD RMA'd it and I had the same 90 day warranty issue as you which was resolved by contacting them.I have had an experience like that with WD. I sent in a hard drive for warranty replacement a few months after I bought it because it had developed a number of bad sectors and the system would occasionally decide not to recognize the drive at all. They processed the RMA online without having to chat with someone, I shipped it in, then received the replacement in short order. The replacement was labeled refurbished and had only a 90 warranty, despite the fact that the original drive was a higher-end model with their old 5-year warranty.