ASUS is downgrading me to a GTX 780 on a GTX 780Ti RMA

Discussion in 'Video Cards' started by ClutchAutomatic, Feb 9, 2015.

  1. harmattan

    harmattan [H]ardness Supreme

    Messages:
    4,239
    Joined:
    Feb 11, 2008
    What I find most offensive here is that we are glossing over that "The GTX780 are subpart for GTX780TI" is in no way an acceptable application of the English language.
     
  2. ClutchAutomatic

    ClutchAutomatic Limp Gawd

    Messages:
    359
    Joined:
    Sep 17, 2013
    Jolene just emailed me back saying she would email the repair center for my request on the 980.
     
  3. magoo

    magoo [H]ardForum Junkie

    Messages:
    14,363
    Joined:
    Oct 21, 2004
    Did you happen to see they reached the half billion mark in sales on just motherboards alone? Do you think a few guys like us with broken parts means much in that context?

    Where do you think EVGA boards and GPUs are made?
    Granted they have a fully staffed US headquarters.
    They so far have built their following on good customer service, but they don't walk on water either.

    I had a hell of a time with them and my X-58 "Classified" motherboard.......I've never been back.

    I hope it works out......but the "repair center" and 980 in the same sentence makes me nervous.

    .
     
  4. crusty_juggler

    crusty_juggler [H]ard|Gawd

    Messages:
    1,241
    Joined:
    Feb 11, 2014
    It's not the fact that the components are made overseas, but the people who have oversight duties and customer service responsibilities come from a place where it's acceptable to ignore your service obligations.

    There's an unfamiliarity with American sales culture and American-style customer service that appears to manifest itself when dealing with ASUS specifically, and Asian tech companies in general.

    When requests for proper warranty service are met with a refusal in poorly written English, it makes me think there's a culture gap somewhere between the customer and the repair department.
     
  5. BroHamBone

    BroHamBone [H]ard|Gawd

    Messages:
    2,021
    Joined:
    Apr 6, 2013
    Holy crap what a long thread. Im glad you asked, the most they can do is say no and give you a 780ti DC2 if/when they get one in....or eventually accept the STRIX...which some [H]'ers would opt for.

    Good luck on getting the 980. I'd do the same if I were in your shoes.

    The only two things I RMA'd with Asus were a Gaming Laptop, which I got back a better CPU/GPU since they couldnt fix the one i sent in. Of course the refurbished laptop they sent me, the rj45 connection loosly held my ethernet cable causing connection issues if I moved the laptop around to much. The other is my current motherboard, asus x79 sabertooth, which they fixed the sound issue and sent back within a couple weeks.

    Again, Im crossing my fingers you get a 980 for the BS they tried to give you with a "780 equivalent". Since you do have a lightning, and the most patience ever, if the 980 falls through then wait for a DC2 or keep pushing them for equivalent or better.

    I also think there is an Asus REP in the motherboard section of the forums.
     
    Last edited: Feb 11, 2015
  6. magoo

    magoo [H]ardForum Junkie

    Messages:
    14,363
    Joined:
    Oct 21, 2004
    You can pretty much bank that EVGA stuff is made in China somewhere.
    Who knows where their repair guys are from, but I work with some US citizens who still stumble over the proper English.
     
  7. iGamer

    iGamer [H]ard|Gawd

    Messages:
    1,672
    Joined:
    Jul 19, 2007
    Just read the entire thread and wow, I hope they approve your request for the 980! but if not, I would consider the 970 a win., its better than the standard 780 they originially offered
     
  8. ClutchAutomatic

    ClutchAutomatic Limp Gawd

    Messages:
    359
    Joined:
    Sep 17, 2013
    So I just got the word I should be getting a gtx 980 strix in the mail Tuesday.
     
  9. noobferguson

    noobferguson Limp Gawd

    Messages:
    462
    Joined:
    Oct 6, 2013
    Aw yiss
     
  10. Shogon

    Shogon Limp Gawd

    Messages:
    375
    Joined:
    May 15, 2013
    Nice card and worth it. Sucks you had to go through this process with them like some do, but a 980 STRIX is no slouch. I almost bought one, plus you can buy a waterblock for it :p.
     
  11. psyshack

    psyshack Limp Gawd

    Messages:
    311
    Joined:
    Feb 15, 2004
    Enjoy your new card.
     
  12. c3k

    c3k 2[H]4U

    Messages:
    2,102
    Joined:
    Sep 8, 2007
    A word of thanks, from you, to the Asus rep who did this would not be remiss.

    Too bad it took so much, but it sounds like the right solution.
     
  13. wrangler

    wrangler 2[H]4U

    Messages:
    3,930
    Joined:
    Jan 17, 2005
    Just posting so I can remember how to get in touch with Jolene.

    Where was Jolene when Asus was jerking me around on an A7N8X Deluxe that died.
    That's right. I never forget.

    Ever...
     
  14. iGamer

    iGamer [H]ard|Gawd

    Messages:
    1,672
    Joined:
    Jul 19, 2007
    Awesome!!
     
  15. caddys83

    caddys83 2[H]4U

    Messages:
    3,328
    Joined:
    Feb 14, 2009
    que?
     
  16. magoo

    magoo [H]ardForum Junkie

    Messages:
    14,363
    Joined:
    Oct 21, 2004
    That's a very good replacement.

    You'll like that card a lot.

    Your persistence paid off, too bad you even had to go this far.
     
  17. ClutchAutomatic

    ClutchAutomatic Limp Gawd

    Messages:
    359
    Joined:
    Sep 17, 2013
    I will update when the card gets here and I do some testing to see if there are any issues. Who knows, they could be sending me someone else's returned card that skipped the repair step.
     
  18. magoo

    magoo [H]ardForum Junkie

    Messages:
    14,363
    Joined:
    Oct 21, 2004
    That's my biggest concern.....you don't get a NIB, but rather a refurb model that will act the same as the previous three 780 Tis..............got my fingers crossed you get a NIB model.:D
     
  19. Starrbuck

    Starrbuck 2[H]4U

    Messages:
    2,452
    Joined:
    Jun 12, 2005
    Wow, free upgrade to a STRIX 980 yet you still bitch about it..
     
  20. Nenu

    Nenu [H]ardened

    Messages:
    18,844
    Joined:
    Apr 28, 2007
    Havent you been reading?
    He has good cause to worry!
     
  21. noobferguson

    noobferguson Limp Gawd

    Messages:
    462
    Joined:
    Oct 6, 2013
    What good is an upgrade to a broken card? I hardly think it's unfounded to be wary when his last several replacements under the very same warranty were also defective.
     
  22. {NG}Fidel

    {NG}Fidel [H]ardness Supreme

    Messages:
    6,291
    Joined:
    Jan 17, 2005
    You deserve that 980 for what they pulled.
     
  23. Starrbuck

    Starrbuck 2[H]4U

    Messages:
    2,452
    Joined:
    Jun 12, 2005
    Never mind. I gotta shut up before you guys have me working for ASUS again.
     
  24. Relayer

    Relayer [H]ard|Gawd

    Messages:
    1,527
    Joined:
    Jun 5, 2011
    I'm not sure it's really an upgrade. We're talking about getting a cheaper card. They just tried to royally screw him over before.
     
  25. dccmadams

    dccmadams [H]ard|Gawd

    Messages:
    2,010
    Joined:
    Nov 25, 2007
    It is an upgrade. I have had both.
     
    Last edited: Feb 16, 2015
  26. Relayer

    Relayer [H]ard|Gawd

    Messages:
    1,527
    Joined:
    Jun 5, 2011
    Your definition of upgrade is different than mine. Besides, it doesn't change the fact they tried to screw him over and would have if he had just accepted it. They deserve no credit for what they have done. They tried to give him a gimped card that sells for about 1/2 the price of the one he bought, made with a GPU that is further down the product stack to boot.

    This isn't the first thread I've seen here where Asus has tried to jerk their customers around either. I will never buy or recommend an Asus product again, personally.
     
  27. felt

    felt Limp Gawd

    Messages:
    502
    Joined:
    Dec 17, 2009
    lol
     
  28. 5150Joker

    5150Joker 2[H]4U

    Messages:
    3,139
    Joined:
    Aug 1, 2005
    Fun of his Engrish you have has make? :mad:
     
  29. ccityinstaller

    ccityinstaller [H]ardness Supreme

    Messages:
    4,232
    Joined:
    Feb 23, 2007
    Was wondering when you were going to show up on that wonderful horse of yours names Asus-ie...Do you get thermal armor with your saddle? I am sure that would keep your junk much cooler n all...:p:p:p:p
     
  30. magoo

    magoo [H]ardForum Junkie

    Messages:
    14,363
    Joined:
    Oct 21, 2004
    His "upgrade" has been anything but free.

    ASUS should be replacing his broke-ass 780 Ti with a NIB 980.:D
     
  31. Starrbuck

    Starrbuck 2[H]4U

    Messages:
    2,452
    Joined:
    Jun 12, 2005
    I'm out on this one, guys, but keep on throwin' those barbs from that side of your keyboards cause they are soooo funny! ;)
     
  32. cvinh

    cvinh [H]ard|Gawd

    Messages:
    1,652
    Joined:
    Sep 4, 2009
    Wow if this ever happened to me, it'd be a nightmare. I'd be so pissed. Even with the upgrade, all the time wasted over several RMA's is not even worth it. This story leaves a bad taste in my mouth. They make great motherboards but I may have to go MSI from here on out.
     
  33. Sodapopjones

    Sodapopjones [H]ard|Gawd

    Messages:
    1,813
    Joined:
    Aug 22, 2012
    I have to post, in yet another ASUS RMA horror story post! WHY DO YOU PEOPLE KEEP BUYING THEIR SHIT?!

    Ok, I feel better now lol.
     
  34. DejaWiz

    DejaWiz Oracle of Unfortunate Truths

    Messages:
    18,977
    Joined:
    Apr 15, 2005
    For the price of the 780 Ti DC2 and the months of frustration, I would have told them to send me a pair of NIB Strix 970's when they asked if the 970 would suffice. But I would have been happy with a 980, which should have been offered the moment a 780 Ti DC2 wasn't available and they were going to resort to a 780 or Ti reference. ...imo.

    Glad you finally got something that's "tier" comparable. Hopefully this is the end of it and you can finally get closure.
     
  35. Kalmado

    Kalmado Limp Gawd

    Messages:
    292
    Joined:
    Dec 14, 2014
    Where is he complaining? If you bothered to read the entire thread, which I heavily doubt you did, he had to go through hell and back with Asus to get what was owed to him. If I RMA'd a 780ti and they attempted to send me a 780 I too would go through every length to get the equivalent or better out of it just for being jerked around. And he has every single right to be concerned. He's already RMA'd three cards. I too would be heavily concerned.

    Take some advice here and quit bitching about people you think are bitching. Get your green tea thin skin off the keyboard for awhile.
     
  36. Slava

    Slava 2[H]4U

    Messages:
    2,316
    Joined:
    Mar 20, 2002
    Glad they solved the problem. Let us know your impressions of the card when you get it :)
     
  37. Omlethead

    Omlethead n00b

    Messages:
    27
    Joined:
    Feb 15, 2015
    I am surprised that Asus's support is this bad. Good thing I didn't buy one of their cards, I feel bad for the guy.
     
  38. dccmadams

    dccmadams [H]ard|Gawd

    Messages:
    2,010
    Joined:
    Nov 25, 2007
    I hope the ASUS cards hold up because I have three on hand. I have had their cards since the "Dark Knight" cooler AMD cards. I have never had to test their support system. I hope I never have to.
     
  39. ClutchAutomatic

    ClutchAutomatic Limp Gawd

    Messages:
    359
    Joined:
    Sep 17, 2013
    Well never mind, today is the day that they finally get the GTX780 back they sent me. I am trying to get an update on when the GTX 980 will ship atm.
     
  40. Kalmado

    Kalmado Limp Gawd

    Messages:
    292
    Joined:
    Dec 14, 2014
    Keep fighting the good fight. It will work out!