harmattan
Supreme [H]ardness
- Joined
- Feb 11, 2008
- Messages
- 5,129
What I find most offensive here is that we are glossing over that "The GTX780 are subpart for GTX780TI" is in no way an acceptable application of the English language.
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Does anyone else find it ridiculous that a customer has to wade through back channels in order to prod ASUS into fulfilling their obligations in regards to warranty service?
We keep seeing this over and over. Does ASUS understand the damage they're doing to their brand by repeatedly pulling these stunts?
Could very well be a cultural thing and that will be their downfall in the US consumer market and likely Europe. This isn't China or Taiwan, they better get their act together or up and coming companies like EVGA will eventually take away their business and goodwill. I mean if I can help it, I avoid Asus products and buy from EVGA already because I've had excellent customer service from them.
Some examples:
1. Bought a 680 from a member on this forum, it was defective so I sent it to EVGA for RMA and they sent one back that was in better condition in a few days after receiving it.
2. One of my Titans eventually died after a year and they cross shipped me another (I bought their advanced RMA service) and I had it within 2 days - it was brand new.
I called EVGA support at 2 am and was shocked to have an American technician pick up on the other end and he was nice and very helpful. That is enough to make me for a customer for life unless they screw up hard.
Edit: Forgot to mention my first Rampage V started having issues 3 days into ownership. Lucky for me Amazon had me covered and sent me another one overnight. Next time I'll go with an EVGA board, seems they are improving every generation.
Jolene just emailed me back saying she would email the repair center for my request on the 980.
It's not the fact that the components are made overseas, but the people who have oversight duties and customer service responsibilities come from a place where it's acceptable to ignore your service obligations.Where do you think EVGA boards and GPUs are made?
Jolene just emailed me back saying she would email the repair center for my request on the 980.
It's not the fact that the components are made overseas, but the people who have oversight duties and customer service responsibilities come from a place where it's acceptable to ignore your service obligations.
There's an unfamiliarity with American sales culture and American-style customer service that appears to manifest itself when dealing with ASUS specifically, and Asian tech companies in general.
When requests for proper warranty service are met with a refusal in poorly written English, it makes me think there's a culture gap somewhere between the customer and the repair department.
Aw yissSo I just got the word I should be getting a gtx 980 strix in the mail Tuesday.
So I just got the word I should be getting a gtx 980 strix in the mail Tuesday.
Aw yiss
So I just got the word I should be getting a gtx 980 strix in the mail Tuesday.
I will update when the card gets here and I do some testing to see if there are any issues. Who knows, they could be sending me someone else's returned card that skipped the repair step.
I will update when the card gets here and I do some testing to see if there are any issues. Who knows, they could be sending me someone else's returned card that skipped the repair step.
What good is an upgrade to a broken card? I hardly think it's unfounded to be wary when his last several replacements under the very same warranty were also defective.Wow, free upgrade to a STRIX 980 yet you still bitch about it..
Wow, free upgrade to a STRIX 980 yet you still bitch about it..
It is an upgrade. I have has both.
It is an upgrade. I have has both.
Never mind. I gotta shut up before you guys have me working for ASUS again.
Wow, free upgrade to a STRIX 980 yet you still bitch about it..
Where is he complaining? If you bothered to read the entire thread, which I heavily doubt you did, he had to go through hell and back with Asus to get what was owed to him. If I RMA'd a 780ti and they attempted to send me a 780 I too would go through every length to get the equivalent or better out of it just for being jerked around. And he has every single right to be concerned. He's already RMA'd three cards. I too would be heavily concerned.Wow, free upgrade to a STRIX 980 yet you still bitch about it..
Asus support is the worst shit ever. Let this be a lesson for you to stay far, far, away from their products. I have one of their Phoebus soundcards that had issues and they gave me such a run around that I swore to never purchase their trash again. All of the layers of PCB, component testing, LN2 runs, etc don't mean jack when it's time to return a product for a RMA and you find out that that same company loathes and hates you.
Keep fighting the good fight. It will work out!Well never mind, today is the day that they finally get the GTX780 back they sent me. I am trying to get an update on when the GTX 980 will ship atm.