ASUS Computer International Recalls ASUS ROG Maximus Z690 Hero Motherboards Due to Fire and Burn Hazards

Armenius

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You may recall late last year that there were reports of the ASUS ROG Maximus Z690 Hero shorting and even burning up. Turns out that a capacitor was installed backward on the board, which is a potential fire hazard. The board has now been officially recalled in the USA.

https://www.cpsc.gov/Recalls/2022/A...ero-Motherboards-Due-to-Fire-and-Burn-Hazards

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Description:
This recall involves ASUS ROG Maximus Z690 Hero computer motherboards sold separately for computers. The recalled motherboards have part number 90MB18E0-MVAAY0. Affected units have a serial number that starts with MA, MB, and MC, which indicates the manufacture year in 2021. The part number is located next to the 24-pin power connector on a white label on the bottom side of the motherboard and on the packaging. Detailed instructions to determine if the motherboard is included in this recall can be found on the firm’s website at https://www.asus.com/support/rog-maximus-z690-hero-checking.

Remedy:
Consumers should immediately stop using the recalled motherboard and visit https://www.asus.com/us/site/recalls for instruction on how to return the product for a free replacementincluding shipping.

Incidents/Injuries:
ASUS Computer International has received 10 reports of the motherboards overheating and melting. No injuries have been reported.

Sold At:
Best Buy and Micro Center stores nationwide and online at Newegg and Amazon.com from October 2021 through December 2021 for about $600.

Manufacturer(s):
Lite-On Vietnam Co. Ltd.( Cong Ty Tnhh Lite On Vietnam), of Vietnam

Importer(s):
ASUS Computer International, of Fremont, California

Manufactured In:
Vietnam

Recall number:
22-201
 

Armenius

Extremely [H]
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Lite-On builds boards for ASUS? I did not know that.
Taiwan was still in a tight lockdown until around July last year. ASUS themselves has a "zero COVID" policy until the end of last year. The outsourcing to Lite-On's manufacturing and assembly facilities in Vietnam was a temporary thing, as far as I'm aware.
 

DanNeely

Supreme [H]ardness
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Aug 26, 2005
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Well, "someone screwed up the schematic so the pick-and-place installed it backwards" isn't exactly the same as "they used crappy components."
Nor is "our vendor screwed up process control and overfilled the caps" the same as "our vendor engaged in industrial espionage but stole a bad chemical formula". Although the combination of those two fiascos did lead to mobo makers using non-electrolytic caps wherever possible.

And then there was the whole "our lead free soldier is more brittle than we realized" mess.
 

THRESHIN

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Excuse my lack of knowledge here, but wouldn't a cap installed backwards just pop open? Is it the same for the ceramic caps as electrolytic?
 

GiGaBiTe

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I'm sitting here laughing that Asus got bitten in the ass by a problem they created themselves.

Asus, ASRock and Pegatron all print their capacitor maskings backwards. So negative is positive and positive is negative. They also install the VIAs backwards, where NORMALLY a square VIA is used for positive and round is for negative, but they do those backwards as well. Not all boards have different VIA shapes, but the ones that do have square positive more often than not.

If an outside manufacturer was making boards for them, it makes sense why they'd get capacitors flipped backwards, because they're following the industry standard practice of the marked end being negative, while these clowns have used it as positive for at least 20 years.
 

d3athf1sh

Gawd
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Dec 16, 2015
Messages
991
man, the intel boys just can't get a break. i mean even just this gen alone, first it was the sockets bending people's processors, now they got boards catching fire.

maybe someone could tell them if they turn down the clocks a little they wouldn't be pulling so many watts!? aren't they still on 14nm or some iteration of it or did they finally get past that hurdle? starting to remind me of the pentium 4 days
 
Joined
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Messages
3,684
man, the intel boys just can't get a break. i mean even just this gen alone, first it was the sockets bending people's processors, now they got boards catching fire.

maybe someone could tell them if they turn down the clocks a little they wouldn't be pulling so many watts!? aren't they still on 14nm or some iteration of it or did they finally get past that hurdle? starting to remind me of the pentium 4 days
Nah the CPU bending has been around for a while, maybe slightly worse this gen but nothing that bad.
 

The Mad Atheist

[H]ard|Gawd
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Mar 9, 2018
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Motherboards... with cap problems. What year is it?
Bring back the mid 00 baby.
Excuse my lack of knowledge here, but wouldn't a cap installed backwards just pop open? Is it the same for the ceramic caps as electrolytic?
I been out of the loop for awhile so I might be wrong.
No, AFIIK, ceramic can be mounted either way since they're not polarized.
 

FrgMstr

Just Plain Mean
Staff member
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May 18, 1997
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53,861
Hmmm. If Jay knew there was a danger issue why did he not personally reach out to the CPSC back in December? Gamers Nexus has already set that precedent and Jay is very aware of that as noted by himself. So now we are basically to no one did anything in a timely manner. If you are not part of the solution, you are part of the problem.
 

DF-1

2[H]4U
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Jun 17, 2011
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2,674
six hundred dollars for a motherboard?

I haven't upgraded in 8 years, i was looking forward to getting new stuff. Oh boy.
 

Enigma

Gawd
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Oct 15, 2003
Messages
895
Hmmm. If Jay knew there was a danger issue why did he not personally reach out to the CPSC back in December? Gamers Nexus has already set that precedent and Jay is very aware of that as noted by himself. So now we are basically to no one did anything in a timely manner. If you are not part of the solution, you are part of the problem.

I agree 100% here Kyle if anyone knew about it they should have reached out to CPSC immediately when the problem was recognized as a potential fire hazard.
 

sfsuphysics

[H]F Junkie
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Jan 14, 2007
Messages
15,456
six hundred dollars for a motherboard?

I haven't upgraded in 8 years, i was looking forward to getting new stuff. Oh boy.
Well it has the ROG tax applied to it, which is way more expensive than even the TUF tax, plus you're paying for higher priced adjectives like "Maximus" which is pricier than even "Strix", but as mentioned there are plenty of options at a third of the price if you don't care so much about all the extra letters being put on your motherboard.
 
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