Asus 7950 DC II (Literally) Caught Fire

techie81

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Damn this thread's gotten awfully spicy. Let me say that it was never my intention for it to get that way. I initially just posted because I had never had any hardware that spontaneously combusted on me before. I knew the guys here at [H] had a lot of knowledge and could offer up some perspective or perhaps explanation as to what happened.

After getting thrown around by ASUS and their RMA process it became clear I wasn't the only one to ever experience this, hence the multitude of anecdotes and what not that came about. Now I don't even have enough popcorn for the trolls, frankly none of whom I feel the need to respond to. If you took the time to read the thread in the first place I think I've outlined everything I can about the situation.

As of right now I'm in contact with ASUS reps and it's looking like there might be a resolution. But I don't really want to say any more until I have something from them physically in front of me to speak about.

Definitely keep us updated. Good luck!
 

nissanztt90

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As of right now I'm in contact with ASUS reps and it's looking like there might be a resolution. But I don't really want to say any more until I have something from them physically in front of me to speak about.

Unless that resolution is a 7970 in your hands yesterday Asus isnt going to change anyones mind who posted in this thread.
 

2wiced

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Wishing you luck. Lol. I'd sell the replacement as soon as you get it. Hahaha jk...... kind of..
 

nissanztt90

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ante up. 7990!

EDIT: Yes, I know. Now I'm just being stupid

If whoever makes that call at Asus is privy to the facts of this case and the public backfire AND gives a shit about the welfare of the company...sending a 7990 the OPs way would go a long way, but im pretty sure everything i just typed will fall on deaf ears, and OP will be lucky IF he receives a "factory refurbished" replacement.
 

Metrocall

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ante up. 7990!

EDIT: Yes, I know. Now I'm just being stupid

Hell that's not completely out of the question. I used to have a BFG GTX 280 that I had to send back three times because they kept giving me faulty replacements. The fourth time Jeff from BFG sent me a GTX 295. Happy times. :D

I miss BFG.
 
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Elios

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Hell that's not completely out of the question. I used to have a BFG GTX 280 that I had to send back three times because they kept giving me faulty replacements. The fourth time Jeff from BFG sent me a GTX 295. Happy times. :D

I miss BFG.

think i remember that thread
BFG was great when my 8800GTS died i got back a 260Maxcore
 

magoo

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Hell that's not completely out of the question. I used to have a BFG GTX 280 that I had to send back three times because they kept giving me faulty replacements. The fourth time Jeff from BFG sent me a GTX 295. Happy times. :D

I miss BFG.

think i remember that thread
BFG was great when my 8800GTS died i got back a 260Maxcore

Unfortunately......ASUS aint BFG......BFG was awesome, of the same mention is Corsair, Galaxy and often but not always, EVGA.

Unfortunately, look what being held in esteem got BFG.

To OP, hope you got things worked out to your satisfaction. This turned out to be a crazy thread.......do you need some butter for your popcorn?:eek:
 

Metrocall

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Isn't BFG out of business? Perhaps due to giving away too many cards from RMAs? :rolleyes:

They did. It's a shame though as the reps really went out of their way to help however they could, it seems that's not so common anymore.
 

Elios

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Isn't BFG out of business? Perhaps due to giving away too many cards from RMAs? :rolleyes:

no
nVidia killed them by making them sell and carry older low margin cards and then screwed them on the 400 line when they went to talk with AMD/ATi at the time
 

LOCO LAPTOP

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no
nVidia killed them by making them sell and carry older low margin cards and then screwed them on the 400 line when they went to talk with AMD/ATi at the time

They did the same thing to XFX but XFX made it since they got a deal with AMD/ATi.
 

meaty0025

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I honestly do miss BFG as well....It's a shame, and even more so that some companies may look at them on the surface level of what happened to justify their own shitty business practices (Not accusing anyone of anything, just speculating).

Justin Timberlake is trying to revive myspace, maybe he should look into BFG as well?:rolleyes:
 

Starrbuck

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no
nVidia killed them by making them sell and carry older low margin cards and then screwed them on the 400 line when they went to talk with AMD/ATi at the time

maybe
You can't state for certain their RMA policy did not contribute to their demise.
 

Dan

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if derp gets a 7990 id reconsider their business again lol
 

magoo

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no
nVidia killed them by making them sell and carry older low margin cards and then screwed them on the 400 line when they went to talk with AMD/ATi at the time

Correct.
I also think they were trying to diversify their company at just the wrong time......
ie power supplies, motherboards, stuff like that.
The power squeeze from NVidia was a real killer.
BFG was equal to Corsair.
Plus their Trade-up was the original.
I still have a couple GTX 285s from BFG.:D

maybe
You can't state for certain their RMA policy did not contribute to their demise.

not correct.
Due to that policy, whenever GPUs came out for sale BFGs always sold out first, without a question.
Being good to your customers is not bad, never has been.
 

Cmustang87

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Precisely my point! Would you agree that handing out free upgrades to merchandise might cost a company more than not?

Of course giving out stuff costs a company money, but if you're unable to provide hard numbers that can justify you're claim, you're better off not sounding like a dum-dum.

At best you could have a correlation, and not a causation. Handing out freebies and making people happy may help your bottom line, even though you may have red numbers in the formula someplace.

EDIT: That's the last I will speak to you about this topic. Either you are being thick, willfully ignorant, playing (a rather annoying) devil's advocate, or simply trolling this thread.
 

Ajiki-kun

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Precisely my point! Would you agree that handing out free upgrades to merchandise might cost a company more than not?
If you're trying to argue for reasonable doubt, then the onus is still on the company to prove that the customer did in fact, without a doubt, cause the damage themselves. If it was the other way, and the customer had to exhaustively prove the reverse, then we are justified in treating them as the penny-pinchers we've been calling them out for being this entire thread.

Just as they have no business in being a charity, we (the consumer) have no business in making excuses for them.
 

J Macker

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if derp gets a 7990 id reconsider their business again lol

Really?

I already had a very positive experience with MSI replacing two burned 7950's, I didn't get rejected RMAs, I didn't have to make a thread, I didn't have to seek out help from MSI forum reps. (does MSI even have a forum rep here? maybe not, because they don't need to have a firefighter, they just take care of their customers properly)

THAT has earned MSI my loyalty and recommendation.

I don't care if Asus gives derp a whole new system with a ROG motherboard and quad-crossfire. That just makes the situation worse because they'd be buying their way out and try to turn this negative PR into positive. Sure, it's what they should do, but derp's RMA shouldn't have been rejected in the first place.

Just remember how much of a hassle you want to go through if you ever have to RMA. I don't want to get the rejection and have to fight for 3 months to get them to honor the warranty.

That is why I still won't recommend Asus, even if they do "make it right" with derp this time.
 

HvyMtl

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Well, this has been a PR fiasco for ASuS. Or is it really? Hardocp is great, and its forums are excellent. And in the big picture, this forum does not reach enough people to force large companies to care. Even the Consumerist has its limits.
Effectively, if you could get a large boycott going, via twitter, and facebook, with large quantities of people (read million + range.) Then they would react.
The seeming lack of responses by the ASuS Reps, after a few short posts, and the lack of them actively attempting to fix the issue, shows the indifference.
 

Starrbuck

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Of course giving out stuff costs a company money, but if you're unable to provide hard numbers that can justify you're claim, you're better off not sounding like a dum-dum.

At best you could have a correlation, and not a causation. Handing out freebies and making people happy may help your bottom line, even though you may have red numbers in the formula someplace.

EDIT: That's the last I will speak to you about this topic. Either you are being thick, willfully ignorant, playing (a rather annoying) devil's advocate, or simply trolling this thread.

Thanks for educating me!
 

magoo

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Well, this has been a PR fiasco for ASuS. Or is it really? Hardocp is great, and its forums are excellent. And in the big picture, this forum does not reach enough people to force large companies to care. Even the Consumerist has its limits.
Effectively, if you could get a large boycott going, via twitter, and facebook, with large quantities of people (read million + range.) Then they would react.
The seeming lack of responses by the ASuS Reps, after a few short posts, and the lack of them actively attempting to fix the issue, shows the indifference.

I have to agree with you.

Only thing we have going for us, is we do buy a shit-ton of their very top of the line stuff.

But you are more than correct, we are diluted by the average consumers and OEMs.
 

Starrbuck

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It's a safe bet 99% or more of the ASUS buyers worldwide know nothing about this one person having troubles with his RMA.
 

jojo69

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It's a safe bet 99% or more of the ASUS buyers worldwide know nothing about this one person having troubles with his RMA.

this is, however, far from an isolated incident

ASUS' general disdain for customers experiencing problems has sadly become rather routine.
 

Starrbuck

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this is, however, far from an isolated incident

ASUS' general disdain for customers experiencing problems has sadly become rather routine.

I would not know, as I have never had an ASUS component fail.

The only motherboard that has ever completely died on me was a Gigabyte, and it died for no apparent reason a short time after the warranty period ran out.

Also, an MSI video card that I was having trouble with was sent back to me from an RMA with no explanation whatsoever. I could tell from the serial number it was the same card, so I assume they looked at it, found no problems, and returned it to me, but it would have been nice to get an explanation of what they found and what they did!

Oh, and an AMD processor failed on me. It was an 1800 and they quickly sent me a 2000 as replacement.

Seems like many, if not most, of us have our RMA bad stories and our RMA better stories, and just because I had bad experiences with MSI and Gigabyte doesn't mean I resolve to never buy from them again. :)
 

Iching

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I would not know, as I have never had an ASUS component fail.

The only motherboard that has ever completely died on me was a Gigabyte, and it died for no apparent reason a short time after the warranty period ran out.

Also, an MSI video card that I was having trouble with was sent back to me from an RMA with no explanation whatsoever. I could tell from the serial number it was the same card, so I assume they looked at it, found no problems, and returned it to me, but it would have been nice to get an explanation of what they found and what they did!

Oh, and an AMD processor failed on me. It was an 1800 and they quickly sent me a 2000 as replacement.

Seems like many, if not most, of us have our RMA bad stories and our RMA better stories, and just because I had bad experiences with MSI and Gigabyte doesn't mean I resolve to never buy from them again. :)


What a moving story... I almost cried.:rolleyes:
 

Starrbuck

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Since I'm on your ignore list, I guess I won't take the time to respond. Oh wait.....

:eek:
 
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So, uh what ended up happening? Did Asus allow him to RMA? I read up when this was only 5 pages long. I really hope they do, as I too have only had good experiences with there stuff.
 
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