asrock box tears near tabs where opening box latches are, opened before sold to me as new?

Discussion in 'Intel MoBos' started by chrcoluk, Feb 14, 2018 at 1:25 PM.

  1. chrcoluk

    chrcoluk [H]ard|Gawd

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    Got a new (supposedly) ASRock Fatal1ty Z370 Gaming K6 today from amazon UK.

    The box itself had 2 tears around the area where it opens. I will upload a photo. No tape or any other seal.

    Inside the box the accessories are all sealed. The manual has no creases and looks new.

    The motherboard I have not taken out its bag, I thought its bag was sealed, which would have eased my mind, but then discovered its not sealed, its not very creased which is good but it has no seal tape on it, the sticker on the cpu socket is lined up perfectly, doesnt look like its been placed again.

    Are amazon selling returned opened units as new or is it a known thing for new motherboards to have tears on the box and no sealing in place?

    The cynic in me thinks an arrangement is in place between board vendors and retailers so a policy exists to have no seals and as such a consumer will find it harder to tell if they paying top dollar for a previously opened product.

    I am trying to think of a good reason why those tears would be on the box, if they were there in manufacturing the box would be put aside and a new one used, which means its been opened after manufacturing by someone.

    So I am leaning towards returning it.

    Thoughts? appreciated. Especially if people can confirm if there is normally seals of any kind on asrock boards.

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  2. Rvenger

    Rvenger [H]ard|Gawd

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    I wouldn't sweat it. Check CPU pins and evidence of paste on the latch area. Also check the screw holes for the stand offs, the solder will have indents. The box may have been caught on something. Asrock doesn't seal the boxes and they come housed in black foam with black zip ties.
     
  3. chrcoluk

    chrcoluk [H]ard|Gawd

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    Ok I will check, but it leaves me wondering why would such a policy exist, it gives peace of mind, if a security tape is intact, its unopened end of. It would cost pennies to add to the packaging. Just seems a system open to abuse from retailers.

    So basically I am checking the mounting points for marks, and around the cpu socket area for bent pins and sign of compund usage.
     
  4. dvsman

    dvsman [H]ard|Gawd

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    I've had packages arrive like that before. The outside (shipping) box was fine but the actual packaging (inside box) was a little jacked. But since everything inside looked ok and worked fine, I just gave it a pass.

    Keep in mind, it could have been mis-handled by any number of Amazonians - from the warehouse crew / robots / to conveyor belt - before it got put into the shipping box and sent to you.

    It's not always a conspiracy, man. Just a thought.
     
  5. chrcoluk

    chrcoluk [H]ard|Gawd

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    cpu is finally here, here is some more pics of the board, is missing marks on some of the standoff holes, a mark on the backplate, and the graphics card pcie slot has its clip raised not in line with the other 2 clips not been raised.

    However there is some padding shipped at the edge of the board held in place using plastic straps, I will try and see if its possible to remove those straps and put them back in place, as if like new or if they have to be cut.

    Also 2 screws are missing from the screw bag, 3 are supposed to be in there and the bag wasnt fully sealed.

    Including pic of pins, look ok to me, but would appreciate another set of eyes

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  6. chrcoluk

    chrcoluk [H]ard|Gawd

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    note on this video he has to use a knife to break the seal, that seal did not exist on my box



    He then proceeds to rip the box when opening on those weak tabs, same way my box is ripped.

    The postcard and 2 of the retention screw bags are missing in my box.

    Evidence just seems overhwleming, why oh why do retailers pull this rubbish, they may think if the product is undamaged (in their eyes) its brand new, its not. Opened = used.
     
  7. chrcoluk

    chrcoluk [H]ard|Gawd

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    Ok I been in dialogue with amazon, first I feel a bit stupid as that video a is a z270 board so not same board.

    But anyway they asked me to check inside the manuals and I found the postcard and other 2 screws, so all accessories present.

    They agreed to give £20 in vouchers due to the ripped box and I still keep my warranty so if any fault it can be returned.

    I couldnt find a way to remove the clips without cutting them so that is good, suggesting its not been used.

    Its now posted and in bios, cpu stock vcore reported in easy mode as 1.15v, oddly the active vcore is not shown on the advanced page.

    Compared to asus is less bios options, but is bios options present that asus have removed on their boards competing in this price range.

    I am using a h5 cryorig cooler, much easier installation than the noctua on my haswell, but it feels quite light, like the material is cheap, I cannot remember which noctua cooler is on my haswell as I cannot find the packaging now, its not the top end model tho.

    Going to play with it soon, borrowed a empty hdd out my friends rig (I am repairing it), so i can test overclocking etc, also to test if I can migrate my current windows install over.
     
  8. SliceT

    SliceT n00bie

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    Amazon usually is pretty good with returns and customer support, had returned many stuff in the past and they always accepted no questions asked with full refund.
    Let us know how that board goes, usually Asrock is pretty good when it comes to overclock.