Apple's Former Marketing Director Says He Returned a Bent iPad

Megalith

Megalith

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Apple’s former Senior Marketing Director Michael Gartenberg has admitted to being one of the unlucky iPad Pro owners who received a bent unit. While the company insists it is normal and isn’t a problem, Gartenberg publicly criticized the company for the design oversight and argues it is a clear defect that is in no way acceptable, comparing it to a monitor with dead pixels.

Apple has insisted that the slight bend in some 2018 iPad units is not only nothing to worry about, but actually less than the variance in some previous models. However, Gartenberg has suggested that this reassurance isn’t sufficient and that he didn’t feel like playing “device roulette.” According to Apple, the issue is something to do with the cooling process involving the iPad Pro’s metal and plastic components, which takes place during manufacturing. Gartenberg worked for Apple from April 2013 through April 2016.
 
Must have been a poor separation if he's willing to call out his former employer like that.
 
I can see it now. "You're about as straight as an iPad Pro".
 
Megalith said:
While the company insists it is normal and isn’t a problem, Gartenberg publicly criticized the company for the design oversight and argues it is a clear defect that is in no way acceptable, comparing it to a monitor with dead pixels.
Click to expand...

While I agree with him that dead pixels aren't acceptable, technically per ISO 13406-2 a small number of them very much are.

upload_2018-12-29_18-35-46.png


Most monitor makers claim to conform to Class II, which means up to 2 hot pixels, 2 dead pixels and 5 stuck pixels PER MILLION PIXELS.

A standard 4K 3840x2160 monitor has ~8.3 million pixels, so technically a 4K screen could have 16 hot pixels, 16 dead pixels and 41 (!) stuck pixels and still be considered to be acceptable meeting all design requirements.

In 2015 when I bought my 4K Samsung screen I sent back several screens because of dead/hot pixels, eventually getting one I was happy with, but technically speaking, they could have told me to go pound sand, because every screen I got was well within Class II requirements.
 
Zarathustra[H] said:
While I agree with him that dead pixels aren't acceptable, technically per ISO 13406-2 a small number of them very much are.

View attachment 131469

Most monitor makers claim to conform to Class II, which means up to 2 hot pixels, 2 dead pixels and 5 stuck pixels PER MILLION PIXELS.

A standard 4K 3840x2160 monitor has ~8.3 million pixels, so technically a 4K screen could have 16 hot pixels, 16 dead pixels and 41 (!) stuck pixels and still be considered to be acceptable meeting all design requirements.

In 2015 when I bought my 4K Samsung screen I sent back several screens because of dead/hot pixels, eventually getting one I was happy with, but technically speaking, they could have told me to go pound sand, because every screen I got was well within Class II requirements.
Click to expand...

I dont think we can pass Apple's bent iPad as tolerable as per ISO standard practice at that. The rigidity of the construction is doubtful to the point that user safety may be in doubt.
 
If I paid the cash for an iPad, I would expect one not bent. This is flat-out ridiculous. It is almost as bad as when Steve Jobs told people they were holding the iPhone 4 wrong! You can't make this stuff up.
 
Reimu said:
I dont think we can pass Apple's bent iPad as tolerable as per ISO standard practice at that. The rigidity of the construction is doubtful to the point that user safety may be in doubt.
Click to expand...
User safety?!
 
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