So I sold a iPhone 6S and the buyer claims it was iCloud locked (I don't know how?). He agreed to pay half the $50 charge to unlock it, he got a very low price for it and said he didn't mind as he'd still end up with a cheap iPhone, then like a week later said "never mind" and just wanted to return the phone. I told him that was OK and that I'd refund once I got the phone back. Never heard back and then two days later he starts a refund on PayPal. I've messaged him multiple times to no avail. Yesterday he responded on PP (finally, first time he's said anything since the "never mind" part) saying he was going to send it back today. He didn't and since today was the LAST day of the refund period before it was just cancelled he has now escalated it to a full on Dispute Claim. What should I do? Should I "Disagree with claim. I would like to provide additional information." or should I stick to "Issue the buyer a refund for the disputed amount of "$......." USD. The buyer must return the item(s). Do not select this option for virtual/intangible items or services." Is the second choice safe? What if he sends a rock? What if the phone is in worse condition or something? If I disagree though and it goes to someone I can lose, right? No recourse for me? Refund for him and no phone for me? Just looking for some advice, thanks!