Initiated support last monday with dell for alienware 17 r4 gtx 1070 that had a dead rj-45 port
Dell sent on-site tech on thursday to replace motherboard etc
After that the gpu was dead and undetected by bios/os inoperable
Sent to dell repair depot on Saturday arrived monday .. Was completed and reshipped back to me yesterday.
Arrived today with similar gpu issues but with screen artifacts this time.
Dell support decided to waive 3rd repair and escalate to upper management for review for exchange etc with quoted response time of 24-48 business hours.
Anyone else ever been in this situation?
Just looking for some positive insight if any to be found, cant help my suspicious thoughts and thinking im gonna get screwed.
Dell sent on-site tech on thursday to replace motherboard etc
After that the gpu was dead and undetected by bios/os inoperable
Sent to dell repair depot on Saturday arrived monday .. Was completed and reshipped back to me yesterday.
Arrived today with similar gpu issues but with screen artifacts this time.
Dell support decided to waive 3rd repair and escalate to upper management for review for exchange etc with quoted response time of 24-48 business hours.
Anyone else ever been in this situation?
Just looking for some positive insight if any to be found, cant help my suspicious thoughts and thinking im gonna get screwed.