Antivirus Tech support

[rgraze911]

Anyone know of an anti virus that has tech support in the USA? I'm sick of paying for tech support for my businesses only to get routed to India w/ generic card reading tech guys.

 

[LoStMaTt]

The best solution would be to choose a product that requires a minimal amount of support in the first place -- regardless of the location of the software company's tech support.

Antivirus is not a complicated thing these days.

What product are you currently using?

If its not ESET -- many will chime in very quickly about how great it is (and I will agree with them).

 

[StarTrek4U]

The best solution would be to choose a product that requires a minimal amount of support in the first place -- regardless of the location of the software company's tech support.

Antivirus is not a complicated thing these days.

What product are you currently using?

If its not ESET -- many will chime in very quickly about how great it is (and I will agree with them).

QFT

 

[goodcooper]

The best solution would be to choose a product that requires a minimal amount of support in the first place -- regardless of the location of the software company's tech support.

Antivirus is not a complicated thing these days.

What product are you currently using?

If its not ESET -- many will chime in very quickly about how great it is (and I will agree with them).

chiming

 

[Seemund]

How does Kaspersky compare to ESET?

I use it for Home, and it's pretty good, I've never needed to contact tech support

 

[rgraze911]

It's symantec that I have and I also have AVG at another business that I have never need tech support...yet.

 

[marley1]

eset is usa support, but dont you have IT in the company, should be able to handle most over forums

 

[rgraze911]

Well I had to use the AVG tech support and thats somewhere over seas and is accessed through back and forth email which blows. Cant believe no AV has advanced support over phone or IM in the US. I have no prob paying for good support.

 

[YeOldeStonecat]

Well I had to use the AVG tech support and thats somewhere over seas and is accessed through back and forth email which blows. Cant believe no AV has advanced support over phone or IM in the US. I have no prob paying for good support.

Who says there is no AV support in the US? Why would you post that right after Marley1 stated in the prior post that Eset is in the US?
I've dealt with Esets support a few times. Support for US customers is in......//drumroll.....California USofA!!!.

 

[k1pp3r]

I use Vipre, not sure where their Chat support is located, but it has always been great.

 

[CaseyBlackburn]

I've never had issues with Symantec with business products. American support and they've sent regional department managers over to make sure we're doing good and given us tips on how to make sure their product is working effectively.

 

[rgraze911]

My bad, when I read the post about eset I thought support was only through forums. I will be looking into eset though thanks. Symantec support is overseas I just had to use them to confirm my subscription status with my enterprise account which for some reason required tech support? I do have an enterprise account with them also, after this last time w/ symantec I was overseas talking to some tech guy, so after that mess they sent me a survey which I sent a poor response back since their IT guy was asking me generic questions that have no bearing to the issue and which I included in the survey I would be looking for an AV option with support somewhere in the USA. So they call me and ask me why I was not satisfied with the support and its a guy from overseas lol. After telling them I would be looking for a USA support AV. Sorry I may be venting since avg stopped helping b/c the email address i'm using isn't the one they have on file which is the person who pays the bills at the company.

 

[knothead34]

detection rate for avg has been piss poor. if you head on over to av-comparatives. you will see. so as for the time being i cant believe anyone using that product free or not.

 

[CaseyBlackburn]

We have the Premium Platinum Support where I work, so that's probably why we have much better luck. Pretty much everything goes through our TAM who handles getting us support.

Three Support Levels Offered
For customers who do not have have their own technical support staff or access to a local technical specialist.

Gold Support:

• Unlimited telephone support during standard business hours, Monday through Friday.
• Two designated callers per product, and you can purchase the right to assign other callers.
• Support in English or one available local language, and you can purchase support in additional languages.
• Online Service Request Submissions (My Symantec) are available for some products. See your reseller or salesperson for verification of availability.

Platinum Support:

• Upgrade Insurance
• Receive the latest versions of your Symantec product during the life of the contract.
• Product Maintenance
• Access to product content updates, such as antivirus definitions, security updates, URL lists for content filtering, firewall rules, vulnerability and intrusion detection data. Note that not all products have content updates.
• You can make unlimited telephone support 24x7x365, with a target of average hold times of five minutes or less.
• You can assign two designated callers per product family or two callers per product, whichever is greater. You can purchase the right to assign additional callers.
• You receive support in English 24x7 or one available local language during regular business hours. You can purchase support in additional languages.
• Online Service Request submission (My Symantec) for all products
• Enhanced content, including quick access to updates and new product versions
• BETA testing opportunities
• Certified and Rapid Release Virus Definitions
• SSL Secured Virus Submission
• Product Enhancement form
• Apply to appliances and to select enterprise programs
• Give the ability to extend the warranty for up to three years from the date of purchase. Initial warranty length varies by product.
• Include Advanced Warranty Replacement. This allows shipping or replacing an appliance within 24-hours of Symantec confirming failure.

Premium Platinum Support:

• Dedicated on-call Technical Account Manager (TAM)
• Right to assign five dedicated callers (technical contacts) per product family, or two dedicated callers per product, whichever is greater
• One on-site TAM visit per year at the customer's request
• Monthly account reports (available through the TAM)

 

[dandragonrage]

detection rate for avg has been piss poor. if you head on over to av-comparatives. you will see. so as for the time being i cant believe anyone using that product free or not.

Agreed. The only really good antivirus software:
-Avira AntiVir (didn't respond when I sent an email asking for a US dealer to buy it at work)
-Microsoft Security Essentials (home use only, not sure how their pay stuff is)
-Eset NOD32 (what we ended up going with at my work by my recommendation)

 

[rgraze911]

Yah looks like where I have symantec I have basic gov support. I'm thinking ESET is looking good for future recomendations or higher support level for symantec. Thanks for lending an ear to my issues.

 

[ToastedToad]

I use Vipre, not sure where their Chat support is located, but it has always been great.

Vipre enterprise support is great, just talked to them today!

 

[MrGuvernment]

It's symantec that I have and I also have AVG at another business that I have never need tech support...yet.

AVG in a buisness.. please tell me you have since changed it out?

 

[rgraze911]

AVG in a buisness.. please tell me you have since changed it out?

Sadly no but come time to renew I will. Seemed a good idea at the time.