Ive never owned a Galaxy card or any other product they might have. Tell you what, with this excellent level of customer service and "using common sense". Ill for sure be checking this company's products.
Thanks to Andrew at Galaxy for fixing up a similar rebate issue, it looks like there was a technicality involving the retailer changing the UPC and it not syncing up with the rebate center. I've never received this kind of support, especially when it comes to rebates.
Seeing as HF showed up on the Google when I was originally searching for Galaxy rebate errors, I finally had a valid excuse to finally make an account after many years of lurking.