Alienware R4 freezes after waking from sleep with overwatch

Discussion in 'Mobile Computing' started by Cylocybin, Jun 6, 2018.

  1. Cylocybin

    Cylocybin n00bie

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    Any clue as to why my laptop will freeze after about 1-3 minutes from resuming ?
     
  2. StryderxX

    StryderxX Gawd

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    Did you force the installation of the Windows 10 April Creators Update (1803)? If you did that's your problem. You have to either fall back to the previous version of Windows 10 or downgrade your Nvidia drivers to whatever Dell has on their website.
     
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  3. Cylocybin

    Cylocybin n00bie

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    thank you i will look into this later
     
  4. Cylocybin

    Cylocybin n00bie

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    how do i check if i have that particular update installed
     
  5. pendragon1

    pendragon1 [H]ardForum Junkie

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    start-run-winver will tell you. also make sure everything is up to date, drivers, bios etc make sure theres no overclocking going on too, not sure if those can...
     
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  6. Cylocybin

    Cylocybin n00bie

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    Yep it says 1803
     
  7. pendragon1

    pendragon1 [H]ardForum Junkie

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    have you ever tried installing the nvidia drivers instead of the dell ones? you might be able to install them normally or via device manager.
    dell does have a newer nvidia driver from may. oh what gpu btw?! I assumed nv but the had rx570's too.

    edit: I also assumed the 17" r4, oops. but there is a bios update for it too, spectre stuff I think...
     
    Last edited: Jun 7, 2018
  8. Cylocybin

    Cylocybin n00bie

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    i have the 17.3" with 1070
     
  9. pendragon1

    pendragon1 [H]ardForum Junkie

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  10. Cylocybin

    Cylocybin n00bie

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    thank you i will look into all suggestions soon and report back with results
     
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  11. Cylocybin

    Cylocybin n00bie

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    Ok i used the newest video drivers for nvidia from the dell page for my machine and seemed to get a nice performance bump but after sleep it still locks up. It literally froze 3 seconds after clicking on overwatch

    What about the Intel video drivers for onboard graphics?
     
    Last edited: Jun 9, 2018
  12. pendragon1

    pendragon1 [H]ardForum Junkie

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    yeah update those too. update anything that's is from may on.
     
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  13. criccio

    criccio Fully Equipped

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    What does overwatch have to do with it? Is the computer going to sleep with the game running?
     
  14. pendragon1

    pendragon1 [H]ardForum Junkie

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    I think that its not firing up the gpu correctly when he starts overwatch after the system has been to sleep.
     
  15. Cylocybin

    Cylocybin n00bie

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    using the drivers from nvidia website fixed the issue (not the dell listed drivers)

    thanks all
     
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