dotK said:They pay shipping. The repair process will go something like this:
1) They ship a box inside a box to you.
2) You insert your 360 into the box (no accessories), fill out a simple form, and put the shipping label on the box.
3) Your 360 is shipped to somewhere in southern Texas.
4) Upon receiving your 360 a different, working 360 is sent back to you.
I've heard of some people having to wait a long time to finally get a working console back. I've also heard of repaired consoles being turned around quickly. The majority of the repair time will be eaten up by shipping. It will probably take 2-2.5 weeks.
Well, I was in my local Walmart today and the only display systems working were the 360 and Nintendo DS. The PS3, PS2, PSP and Wii were all bricked...and I don't mean simply turned off. They don't make consoles like they used to..DragonMasterAlex said:Deleted by Lesman.
joemama said:Well, I was in my local Walmart today and the only display systems working were the 360 and Nintendo DS. The PS3, PS2, PSP and Wii were all bricked...and I don't mean simply turned off. They don't make consoles like they used to..
i'll be the first to admit that the 360 is "awesome". it's easy to post a comment like the one you made when you haven't had to deal with a lemon 360 and sub-par customer service.MaxKool said:From what I keep reading here, no one has a working xbox
There are millions of us who are having no problems at all a year after we got it. I only know one person myself out of about 60 that have had a brick.
You only hear the horror stories around here, no one talks about how awesome the 360 is cause they are to busy playing it.
So dont think they are all junk. Electronics are like this. Go look in some other products forums and you would think everything made today is junk,
I know WAY more people who have had to return HDTVs with problems, and no one acts like they are a POS tech.
Yet I know people who have had EVERY console fail on them. Even gamecubes. Face it, you were lucky until the 360. Yeah, you had a bad experience with customer services too, but again for every one person it goes down like that for you might have another 10 who thought the service was great.erf said:If you view this as normal you obviously haven't been gaming on consoles very long. i've NEVER had a console die on me in the 20+ years i've gamed.
that's fine that you "know people" who have had all consoles fail on them but did it happen MULTIPLE times? i can't believe people are trying to water down the problem with the 360.Psychotext said:Yet I know people who have had EVERY console fail on them. Even gamecubes. Face it, you were lucky until the 360. Yeah, you had a bad experience with customer services too, but again for every one person it goes down like that for you might have another 10 who thought the service was great.
Customer services are especially like that simply because you only need to deal with an asshole or two to completely screw up the whole thing.
well being that you haven't had to deal with MS's replacement/repair policies in the US i can understand your stance.Psychotext said:The only one I saw breaking again and again was the PS2. I couldn't speak on MS's replacement policies or their short warranty as I live in the UK and things are very different here with regards to consumer rights.
i've gotten on with life. i'm playing gears of war right now. why don't you read my post on how NINTENDO HANDLED MY PROBLEM.Erasmus354 said:I would expect a lot of the problems with replacements having problems are less about Microsoft and more about shipping. When MS ships new consoles to stores they are on palletes and are a lot harder to damage. However when the ship the replacement back to people, it is on its own. Anyone who has seen how packages are treated by the big shipping companies knows that this would result in a lot more banging around then would happen to a new console being shipped on a pallet of 60 to BB.
Factor into that the fact that with a 3-5% failure rate you are looking at up to 300-500k bad units, by the failure rate along you have 3-5k people who will have to replace their replacement, thats not counting the likely higher rate of failure on those returned consoles due to shipping practices.
Overall it isn't surprising that there is a very vocal MINORITY of people who have had poor experiences. That is unfortunate, but simply a fact of life that some people will get the short end of the stick. I have had 3 Gamecubes in a row break on me, but I also know people who have Gamecubes that are like tanks. I dont go blaming Nintendo for it and shouting on the hills that they are an awful company. Instead I curse my poor luck and get on with life, I suggest you do the same.
erf said:i've gotten on with life. i'm playing gears of war right now. why don't you read my post on how NINTENDO HANDLED MY PROBLEM.
i expect faulty hardware it's a fact of life. i just don't like being treated like a shit sandwich when it comes to the above mentioned.
nice job.kelbear said:Look, from what I'm seeing, nobody is saying the 360 isn't a great gaming console. They're just stating that they're breaking. The fact that they even own a console to fail on them indicates that they like the 360 enough to buy one.
Nobody is saying there aren't working 360s either. We believe you that your console hasn't had a problem. It's pretty damn silly for you to say that ours hasn't had a problem. Go outside and take a breath of reality and notice how presumptuous that is.
Honestly, if the policy was like Dell's it wouldn't be a problem.
You report a problem within warranty. Dell ships you a working product and you just put your broken one into that box and send it back using the shipping form they included and call a number for doorstep pickup. You just put the box outside. If the shipping form and number doesn't get used within a few weeks, you get billed because they sent you a new product and you didn't send the broken one back. Otherwise, it costs you nothing with a minimum of effort, and a working product is put right into your hands with no more waiting than the shipping period. Dell did express 2-day shipping, but I think they went the extra mile for that. I'd expect just standard shipping.
don't get me wrong, once i decided to go along with ms's policy it was a quick process. my console only lasted 3 days past the retailers warranty. thats a month and 3 days.Erasmus354 said:Well, from my personal experience, Nintendo treated me like a shit sandwich. They were difficult to contact, not very communicative, and overall it was a PITA. Microsoft on the other hand was very quick and courteous with replacing my 360.
It all depends upon who within the service department you deal with. Some people will come away with a poor experience and others will come away with a good experience. To this date Nintendo has never returned my request for a new GBA cartridge for one of their games that was corrupt.