Rev. Night
[H]ard|Gawd
- Joined
- Mar 30, 2004
- Messages
- 1,442
The error that I am having is that when I install AMD graphics drivers (20.9.1,2, or 11.2), Windows 10 will freezes. I have used AMD cards for years, but this is the first time I have ever seen this error.
I was playing Horizon Zero Dawn and it crashed, and reddit said to install all windows updates as troubleshoot. I install them (listed below), windows restarts, and when the desktop boots up again, the pc freezes. Restart PC again, turn off PC, etc., it now always freezes. In safe mode, I turn off all Startup applications in Task Manager. Restart to normal boot, and pc is fine until I see the red radeon taskbar icon load, then pc immediately crashes. So this narrows it down to the driver (20.9.2), which I have had for several weeks and no problems.
In safe mode, I use DDU to remove AMD drivers. I also use "AMD Cleanup Utility", and the report says everything was removed with no failures. Reboot to normal boot, and PC works just fine. Obviously no video drivers, but it works perfectly. More evidence that this error is related to AMD drivers. In Cmd (admin) I run the DISM and SFC commands to Repair System Registry and Files that I read in an AMD troubleshoot. SFC was fine, but DISM said it found and corrected a corrupt registry file. I delete everything from C:\AMD folder. I reboot for the hell of it.
I download new copies of 20.9.1 and 20.11.2 from AMD site. I test the 20.11.2 first. It installs just fine, pc then reboots. When it gets to desktop, the same freeze happens as soon as red tray icon shows. I perform all the same steps in previous paragraph to remove this version. I try this again with 20.9.1 and then 20.9.2. All 3 now cause my PC to freeze when desktop loads.
At this point I am out of ideas. PC clearly works just fine (I am typing this now) when AMD drivers are not installed. Yet if these drivers are so bad, why is this just happening now when I have had this card for the past year+? Could it be the windows10 updates? Sadly these are forced updates, so I couldn't uninstall most of them.
I created a ticket with AMD, but I want to see what [H] thinks too. I will post up if/when they respond.
Installed Updates:
I was playing Horizon Zero Dawn and it crashed, and reddit said to install all windows updates as troubleshoot. I install them (listed below), windows restarts, and when the desktop boots up again, the pc freezes. Restart PC again, turn off PC, etc., it now always freezes. In safe mode, I turn off all Startup applications in Task Manager. Restart to normal boot, and pc is fine until I see the red radeon taskbar icon load, then pc immediately crashes. So this narrows it down to the driver (20.9.2), which I have had for several weeks and no problems.
In safe mode, I use DDU to remove AMD drivers. I also use "AMD Cleanup Utility", and the report says everything was removed with no failures. Reboot to normal boot, and PC works just fine. Obviously no video drivers, but it works perfectly. More evidence that this error is related to AMD drivers. In Cmd (admin) I run the DISM and SFC commands to Repair System Registry and Files that I read in an AMD troubleshoot. SFC was fine, but DISM said it found and corrected a corrupt registry file. I delete everything from C:\AMD folder. I reboot for the hell of it.
I download new copies of 20.9.1 and 20.11.2 from AMD site. I test the 20.11.2 first. It installs just fine, pc then reboots. When it gets to desktop, the same freeze happens as soon as red tray icon shows. I perform all the same steps in previous paragraph to remove this version. I try this again with 20.9.1 and then 20.9.2. All 3 now cause my PC to freeze when desktop loads.
At this point I am out of ideas. PC clearly works just fine (I am typing this now) when AMD drivers are not installed. Yet if these drivers are so bad, why is this just happening now when I have had this card for the past year+? Could it be the windows10 updates? Sadly these are forced updates, so I couldn't uninstall most of them.
I created a ticket with AMD, but I want to see what [H] thinks too. I will post up if/when they respond.
Installed Updates:
- Security Update for Adobe Flash Player
- Security Update for MS Windows (KB4577266)
- Security Update for MS Windows (KB4586781)
- Security Update for MS Windows (KB4586864)
- Update for MS Windows (KB4580419)
- -I7-6700K (OC normally, but I made it stock for troubleshooting)
- -AMD Radeon Sapphire Pulse 5700xt
- -Gigabyte G170-HD3P
- -2x8gb ram
- -Windows 10, fully updated