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13th / 14th Gen RMAs

I have tried seller was willing to help but unable to locate
That sucks. But I wouldn't give up, I would respectfully lean on that seller a bit harder. Because it's pretty damn hard not to be able to produce a receipt especially if they have an account with the place they purchased it from. Otherwise, they can source their CC.

The 13900K was not a small purchase, if they bought it legit it would be easy to find. It it's grey market or five finger discount then... Ugh.
 
I missed the refund due to being out of the country. Took about 3-4 Days of hammering Intel emails every 12 hours about it. They have escalated it, 1-3 Business days to resend. So, eventually I will see it. Good enough.

Never give up hope, never back down, keep on hammering for results. Best advice I can give. With a bit of persistence and hopefully fair practice on the seller's part, we should all be able to get an upgrade, replacement or refund!
 
Finally got my refund check. Was sent back when I was out of the country. Just in time to fully pay for an entire year of Mint Mobile with the rest going into that Bambu Labs 3D Printer I just picked up. Hope all of you are doing well!
 
Here I am still rolling the 13600k and 14700k....


Probably end up sitting on the shelf next to an Intel Prescott in a Soyo board. Make a nice set of keychains one day.
 
Here I am still rolling the 13600k and 14700k....


Probably end up sitting on the shelf next to an Intel Prescott in a Soyo board. Make a nice set of keychains one day.
I requested RMA since I got an early batch January 2023. I had all the limits and undervolting in place and had no issues. I just sent back for oxidation since INTEL did not clarify it. I would buy it again with all the fixes. They way I see is INTEL should have limited BIOS settings right off the start.
 
I'm considering plugging my 12700k back in to replace my 13700k the heat is too much for my case playing Dragon Age Veilguard and seeing temps at 100 degrees. I had to turn off a bunch of setting to get it to low mid 90s now the game looks bad at 144 fps. Not willing to wreck my PC for these high temps. Tried limiting CPU usage under power settings that didn't help.
 
I'm considering plugging my 12700k back in to replace my 13700k the heat is too much for my case playing Dragon Age Veilguard and seeing temps at 100 degrees. I had to turn off a bunch of setting to get it to low mid 90s now the game looks bad at 144 fps. Not willing to wreck my PC for these high temps. Tried limiting CPU usage under power settings that didn't help.
I would seriously consider reaching out to Intel and processing the RMA. Especially since you already have a 12700K. I had Intel cut me a check for my 13900K and I bought a 12900K for 250 bucks. You already have the CPU that's like 90+% of the 13700K without the temps and the issues. It's free money for you at this point. Go for it! Bank it and wait for something better or put it toward a 9800X3D.
 
Well, replacement 14900K has basically died again, or rather seriously degraded in a matter of months!

I'm not sure it was ever stable at 6ghz, but recently I've devised a new test of running prime95 on a single thread and assigning it to each core in turn to determine highest speed for that core. Well, my supposed 6.1ghz all core overclock is utterly shattered, here's how my cores are holding up after only a few months:

Core 0 - 5.6ghz
Core 1 - 5.6ghz
Core 2 - 5.9ghz
Core 3 - 6.0ghz
Core 4 - 6.0ghz
Core 5 - 5.9ghz
Core 6 - 6.0ghz
Core 7 - 5.9ghz

*edit* bios wasn't quite set right, not bad as I first thought, but the first 2 cores have seriously degraded! None can go over 6.1 at all now. :eek: Bear in mind, I never set it above 1.49v in the bios, and the actual voltage reported in windfows never rose above 1.53v. Bios defaults actually made it go higher than this. It's watercooled with a massive radiator andwater temp never rose above ~30°c

These chips are just pure shit. That Arrow lake CPU speeds are so low says to me that pushing beyond 6ghz was just a short term leap to win benchmarks and reviews and these chips just couldn't last for any decent amount of time. I think we're going to see all people's 14900K chips just slowly die over time.

This will be my last Intel chip for a while.
 
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Well, replacement 14900K has basically died again, or rather seriously degraded in a matter of months!

I'm not sure it was ever stable at 6ghz, but recently I've devised a new test of running prime95 on a single thread and assigning it to each core in turn to determine highest speed for that core. Well, my supposed 6.1ghz all core overclock is utterly shattered, here's how my cores are holding up after only a few months:

Core 0 - 5.6ghz
Core 1 - 5.7ghz
Core 2 - 5.7ghz
Core 3 - 5.7ghz
Core 4 - 6.0ghz
Core 5 - 5.9ghz
Core 6 - 6.0ghz
Core 7 - 5.9ghz

The first few cores have seriously degraded! :eek: Bear in mind, I never set it above 1.49v in the bios, and the actual voltage reported in windfows never rose above 1.53v. Bios defaults actually made it go higher than this. It's watercooled with a massive radiator andwater temp never rose above ~30°c

These chips are just pure shit. That Arrow lake CPU speeds are so low says to me that pushing beyond 6ghz was just a short term leap to win benchmarks and reviews and these chips just couldn't last for any decent amount of time. I think we're going to see all people's 14900K chips just slowly die over time.

This will be my last Intel chip for a while.
You can do what I did, sidegrade to a 12900K(F) for like 240 bucks and pocket the rest of their cash refund. I suspected that their mitigations were only delaying actions for 13/14th gen. You can't fix broken shit. Even though my 13900K never even hit 6 Ghz, it still degraded. I think they pushed the architecture too hard to try to remain relevant. It's all poo.

I would stay away from Arrow lake too. Allegedly it was just now fixed in a 24H2 patch for windows, in addition to the lower clocks on much more refined node sizes from TSMC. Intel isn't doing anything right at the moment..
 
Intel is releasing another microcode update to address degradation during long idle periods - https://videocardz.com/newz/intel-a...t-instability-with-new-0x12f-microcode-update

They've fixed degradation of 13th and 14th gen CPUs for sure this time (that's half-hearted sarcasm).
Yeah, that's great... I ended up pickup up a 14700K for 295 bucks and that's a definite upgrade from the 12900K I was running after the 13900K became defective. Been running flawlessly the entire time. I undervolted it and it's stable and +10-11% Single Thread, +20-22% Multithread. No complaints. I will look for the new microcode BIOS update for this as well.

Regardless of whether or not this fixes the issues ... we do have a 5 year warranty backing us up that we know Intel honors. So, I can handle it if my 14700K nukes itself in the next half decade! Good chance I will upgrade my entire rig well before then.
 
There have been a number of threads on this subject so its not clear to meif I already posted this so forgive me if I did.

Intel Cross shipped me on a defective 13900k with a free upgrade to a 14900k. 24 hour turn around. I am very pleased.
 
There have been a number of threads on this subject so its not clear to meif I already posted this so forgive me if I did.

Intel Cross shipped me on a defective 13900k with a free upgrade to a 14900k. 24 hour turn around. I am very pleased.
That's awesome!
 
Wish I had something more positive to post about the 13/14th Gen processors. This might be somewhat positive. At least I am taking it as such. The latest BIOS microcode update specifically addresses long idle times where the processor sits for days. I think one example was 8 days... Great that they are still working on the processors, but seriously... the issues with the Raptor Lake processors never seems to end. Makes me wonder if after this microcode I am going to have to painstakingly re-input the undervolting parameters that took me forever to get in there when I picked up the 14700K. I just want to set it and forget it. Kinda tempted not to update to this new microcode as I never leave it idle. Worst case, I put it to sleep if I want to keep the system in standby.

Regardless, this indicates that Intel is still struggling with isolating the Raptor Lake issues. Wonder if I will end up RMA'ing this one too! :nailbiting: :eek:;)
 
I have yet to RMA mine. I may be like you and leave the 13600k alone and just update the 14700k box only.

I'll probably leave the 14100 box alone too.
 
Another one bites the dust. Had a customer with a 13700K that was crashing. I had it in, updated the BIOS looked it over, stress tested it and it all seemed to run fine but he got it back and it was crashing again. So we upgraded the ram to 32GB of low latency 5600 DDR5 (he only had 16GB of slow stuff so it was on the cards) and that didnt do it. I put a clean build of 11 on and that was fine for like two weeks then it nose dived again. He then swapped the PSU for a newer PCI 5 version and that made zero difference and by then it was crashing every 3 minutes.

So we just slapped in a 14600K and it all seems fine now. What a sh*tshow. The old chip is just getting tossed aside.
 
Another one bites the dust. Had a customer with a 13700K that was crashing. I had it in, updated the BIOS looked it over, stress tested it and it all seemed to run fine but he got it back and it was crashing again. So we upgraded the ram to 32GB of low latency 5600 DDR5 (he only had 16GB of slow stuff so it was on the cards) and that didnt do it. I put a clean build of 11 on and that was fine for like two weeks then it nose dived again. He then swapped the PSU for a newer PCI 5 version and that made zero difference and by then it was crashing every 3 minutes.

So we just slapped in a 14600K and it all seems fine now. What a sh*tshow. The old chip is just getting tossed aside.
If you guys have the receipt of purchase Intel will refund your money or give you a new processor. It's worth the effort.
 
If you guys have the receipt of purchase Intel will refund your money or give you a new processor. It's worth the effort.

No, its all long gone with a boutique build. Just fed up with the whole thing. Moving on...to AMD for his next build in a couple of years.
 
Another one bites the dust. Had a customer with a 13700K that was crashing. I had it in, updated the BIOS looked it over, stress tested it and it all seemed to run fine but he got it back and it was crashing again.
The microcode does not fix an already crashing/damaged CPU. It only prevents a CPU which is still ok, from getting damaged and starting to crash.
 
My 14900K is still alive and rock solid. I have yet to experience any sort of degradation symptoms. The extended warranty until 2029 does give me some piece of mind.
 
The microcode does not fix an already crashing/damaged CPU. It only prevents a CPU which is still ok, from getting damaged and starting to crash.
I know that. But the customer did not initially want to buy a new CPU or any hardware. The machine was just locking up on occasion. Early days.

I'm one of the guys that first found the Intel chips were degrading way back when I had a $6000 13900KS gaming rig brought in nearly 2 years ago. Before this all blew up.

Anyway when you get a Intel rig in to check over cos it locked up a few times and it stil has the INITIAL bios on it are you going to leave it as is or update to the BIOS that is supposed to put things back in spec?

So anyway now he has a NEW chip with the new microcode...
 
I have an early model 13900k that I got right at launch. No degradation at all. All you have to do is delid it and cool with water chiller lol.
 
I have an early model 13900k that I got right at launch. No degradation at all. All you have to do is delid it and cool with water chiller lol.
That's a great way to lose your investment. When it does, eventually, cook itself... Intel will not honor a replacement or refund. The flaws are there, whether you recognize them or not. It effects damn near every CPU in their 13th/14th gen lineup that's not a essentially still a 12th Gen part rebranded.
 
And actually, the better the cooling, the faster it degrades, because the chip needs to be cool enough for the single core boost algorithm to be able to send a dangerous voltage in the first place.

If you were to leave your chip above 70c all the time, it would not degrade because the highest tier of turbo (TVB3) would never engage. This is exactly why some users (like game server hosts) were able to consistently burn the chips so damn fast and consistently: they were running at max single core boost clock non stop, with low watts, and low temperature - but also with Intel's absurd voltage.

*That is assuming stock settings, mobos and users can of course change various settings and potentially prevent degradation, or make it worse

The oxidation issue is another matter that I'm not touching here, but only affected a few batches of 13th chips, unlike the unsafe turbo, which is universal.
 
I have an early model 13900k that I got right at launch. No degradation at all. All you have to do is delid it and cool with water chiller lol.
If you are on the newest bios, it will probably be fine.

While we hear a lot about this because of the forums we read, there are millions of chips out there that don't have any problems. The problem rate is estimated at 2%, which is higher than Intel historical failure rates, but not a "the world is burning down" level of failure. Google AI says it is a lower failure rate than same gen AMD cpu's.

Of course, there will be some that failed and the user didn't know about the issue or the extended warranty. There are some yet to fail but will. The 2% rate is possibly a few months old statistic (supplied by Puget Systems). But I haven't heard of any new big spike in these CPU's failing. So it might be at 2.1% by now.

For us, the extended warranty should cover any yet to fail cpu's.
 
Yeah, silicon quality varies and hardly anyone is running at max single core boost clock non stop like some game servers are, so the failure rate for consumers is not that tragic.

But the thing is the CPU still "works", and the errors you do get might seem totally unrelated (the "out of video memory error" common with Unreal Engine is a good example, in 99% of cases when I see people having that error recently, they have an Intel 13/14th chip and their GPU and drivers are totally fine).

So in that sense I don't feel like 2% is a number that tells us the whole story or can be used to compare with AMD, what it does tell us is how many people noticed their chip is degraded and filed a RMA. (and 2% is for sure a high number in the CPU space)

But judging by the failure rate game server hosts were seeing, I believe the number of at least slightly (and unnoticeably to the end-user) degraded chips is probably far higher.

And I would not touch a second hand i7/i9 13/14th that's for damn sure. :D
 
I have a friend who is upgrading to arrow lake (since he wants to be an early adopter) and I want to offer him something for his old 13900ks rig. He says that all is still stable, but literally every factor is against that cpu. It would idle for a long time, ran with really good watercooling (so it allowed lots of overvolting), an asus motherboard, and it just makes me feel a bit on edge. If I got the board and cpu, would Intel still RMA it? Would I get a 14900k or KS for the RMA? And, if I take the 14900k, I would plan to undervolt it immediately, as I would be okay with losing some clocks (I would not need 6ghz, losing 400-600mhz would not be the end of the world, its way faster than my old rig either way). With that kind of undervolting, how low in power/temps could I get down to with a standard dual tower cooler and a contact frame?
 
I have a friend who is upgrading to arrow lake (since he wants to be an early adopter) and I want to offer him something for his old 13900ks rig. He says that all is still stable, but literally every factor is against that cpu. It would idle for a long time, ran with really good watercooling (so it allowed lots of overvolting), an asus motherboard, and it just makes me feel a bit on edge. If I got the board and cpu, would Intel still RMA it? Would I get a 14900k or KS for the RMA? And, if I take the 14900k, I would plan to undervolt it immediately, as I would be okay with losing some clocks (I would not need 6ghz, losing 400-600mhz would not be the end of the world, its way faster than my old rig either way). With that kind of undervolting, how low in power/temps could I get down to with a standard dual tower cooler and a contact frame?
Personally, I wouldn't buy it. Unless he's the kind of friend that will process the RMA for you and still has his original receipt of purchase. Plus, once he discovers that Intel will give him 600+ dollars for the CPU good chance you don't get the system anyway... Just trying to cover all the bases here. If he got it in sketchy fashion and can't RMA it or won't work with you to get it replaced, don't do it.

Under-volting correctly you don't loose clocks, you gain stable overclocks and temperature stability as well. But it's a dial in kind of procedure that takes time and load testing for stability.

In order to maintain 6Ghz on any Intel 13/14th gen it will run hot and draw enough power to make most GPUs blush.

If he's had it for years it's already got damage, he just doesn't know it yet. Also, he's mentally deranged to move from a faster CPU to a slower one. He needs to stop drinking the marketing coolaid. Arrow Lake is a POS. Granted they are ironing out the issues in it one Microcode patch at a time, but it's slower than it's 14th Gen equivalent. That 13900KS has to be easily as fast or almost as fast the the 14th Gen Parts.

EDIT: I can say a lot of things that are positive about Arrow Lake. New Architecture, Impressive Multicore Performance for a non hyperthreaded CPU. Great Integrated Graphics and Compute. Great 1st Generation new Architecture attempt. However, it's just not a good product when the previous generations are faster in almost every benchmark. Also, he's gonna be pissed when he realizes he can't upgrade it. The second Generation of Arrow Lake (Panther Lake & Nova Lake) will require a totally new motherboard.
 
Yea, what the above poster said 100%.

Don't take that CPU as is, have him RMA it first, then patch your BIOS, pay a friend's price - OK, fine.

Let him waste his money on AL if he wants to tinker, but please don't waste -yours- on a used CPU from a faulty generation.
 
Yea, what the above poster said 100%.

Don't take that CPU as is, have him RMA it first, then patch your BIOS, pay a friend's price - OK, fine.

Let him waste his money on AL if he wants to tinker, but please don't waste -yours- on a used CPU from a faulty generation.
He'd definitely let me process the RMA with the info, but maybe I shouldn't mention the refund...

And yeah, he knows it's slower or about the same (since he's getting really good CU-Dimms), but it's all in Liu of tinkering

And also- I could pick up a 14900k at microcenter for $430, but maybe I could negotiate with him RMAing the CPU, and then giving him some money for the board and ram, I don't know, I need to talk further.
 
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He'd definitely let me process the RMA with the info, but maybe I shouldn't mention the refund...
You just lost credibility as any kind of friend I would ever want to have. Because a good friend would tell his buddy he could finance his terrible choice of Arrow Lake adoption on the refund value of the 13900KS

How much is the 13900K launch price?
Processor
Market:Desktop
Production Status:Active
Release Date:Sep 27th, 2022
Retail Launch:Oct 20th, 2022
Launch Price:$589
 
You just lost credibility as any kind of friend I would ever want to have. Because a good friend would tell his buddy he could finance his terrible choice of Arrow Lake adoption on the refund value of the 13900KS

How much is the 13900K launch price?
Processor
Market:Desktop
Production Status:Active
Release Date:Sep 27th, 2022
Retail Launch:Oct 20th, 2022
Launch Price:$589
Alright, good point, I'll tell him the truth- what I said would be a shitty thing to do
He could help his wallet by returning his defective CPU.

Edit- just did
 
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Wish I had something more positive to post about the 13/14th Gen processors. This might be somewhat positive. At least I am taking it as such. The latest BIOS microcode update specifically addresses long idle times where the processor sits for days. I think one example was 8 days... Great that they are still working on the processors, but seriously... the issues with the Raptor Lake processors never seems to end. Makes me wonder if after this microcode I am going to have to painstakingly re-input the undervolting parameters that took me forever to get in there when I picked up the 14700K. I just want to set it and forget it. Kinda tempted not to update to this new microcode as I never leave it idle. Worst case, I put it to sleep if I want to keep the system in standby.

Regardless, this indicates that Intel is still struggling with isolating the Raptor Lake issues. Wonder if I will end up RMA'ing this one too! :nailbiting: :eek:;)
How much tuning have you done exactly? I normally don't mess with more than just the adaptive offset and llc. How much more is there to undervolting that I'm missing out on? Ring bus?
 
I have a friend who is upgrading to arrow lake (since he wants to be an early adopter) and I want to offer him something for his old 13900ks rig. He says that all is still stable, but literally every factor is against that cpu. It would idle for a long time, ran with really good watercooling (so it allowed lots of overvolting), an asus motherboard, and it just makes me feel a bit on edge. If I got the board and cpu, would Intel still RMA it? Would I get a 14900k or KS for the RMA? And, if I take the 14900k, I would plan to undervolt it immediately, as I would be okay with losing some clocks (I would not need 6ghz, losing 400-600mhz would not be the end of the world, its way faster than my old rig either way). With that kind of undervolting, how low in power/temps could I get down to with a standard dual tower cooler and a contact frame?
On my 13900KS with minimal tweaks I like to have it at about 5.4/4.1 and it being in between 1.2v-1.27v on 12 cores no hyper threading. The thing about i9s is if you enable hyper threading and all 16 ecores it just keeps adding voltage and for gaming I don't need 32 threads so I shut off hyper threading and shut off 12 ecores. I wish Intel just made a 12 or 16 Pcore CPU instead of all this ecore nonsense. If you shut off all ecores you can easily get 5.7 all cores full time possibly under 1.4v but I personally like to be under 1.3 at all times. I just don't need to push the CPU voltage because I'm only at 144hz. So I keep the chip as low voltage and cool as possible.
 
I have an early model 13900k that I got right at launch. No degradation at all. All you have to do is delid it and cool with water chiller lol.
The voltage is the issue causing degredation not the temperature even though it's not good to run at 90c-100c more than often almost always it's the rediculous high over voltage that was frying the CPUs ring bus. That's why running an even lower all core frequency at 5.4 or 5.5 across all cores full time no single core boost is ideal and your chip will last longer than its processing relevancy.
 
How much tuning have you done exactly? I normally don't mess with more than just the adaptive offset and llc. How much more is there to undervolting that I'm missing out on? Ring bus?
If I'm investing more than a couple hours into this business I usually get fed up these days. Every BIOS is different and every time I go hunting for the undervolt settings (depending upon which manufacturer makes the boards) I end up pulling my hair out trying to dial in the settings. Now, there are two ways you establish a successful undervolt.
Do like two days of load testing on each miniscule alteration with an buttload of benchmark programs
or
Do some limited stability testing and then immediately start using it the way you would normally use it and make note of your frequencies and temps.

I spent days tweaking my 13900K. It was essentially pointless.

I'm more in the second camp these days. Set it, test it, if it's stable .... use it. I'm running my 14700K 100mhz below the people that took days or weeks to dial in their systems. It's a loss of 1% (possibly less) on single thread perf and 2% at most on Multithread perf. My assumption has always been, if you don't push the system to its maximum limitations you won't need to spend a zillion hours tweaking for stability. You achieve very favorable results in short order and the 14700K is running beautifully. It represents a +10% Single Thread and +20% Multithread upgrade vs my 12900K (that I picked up for 240 when my 13900K bit the pillow and Intel gave me 600 bucks). Nice thing about the 12th gen parts is you can tweak em but they're rock solid with minimal effort and run quiet and cool with the same effort.

I suspect I am doing roughly what you are.
 
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