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Thanks for the welcome. It is a great sight. Thanks to all who contribute their time and effort to help people out. I have been unable to get an external monitor to connect. I used an hdmi to a tv and a 15 pin video cable to a desktop screen. I have checked the video cable and re-seated...

PS- this laptop is for my 80 yr old parents who like the big screen the easy to use keyboards and most of all the older Windows 7 operating system. This is mostly for internet/email/photos/text & spreadsheet documents. I want to make life easier cause I am tired of over the phone gadget support

I am a DIYer that can follow instructions... however, here is the problem: I have a HP dv9500 - I dismantled the computer down to the mother board, isolated with metal and heated the video chip with a heat gun for 2~3 minutes. Put the darn thing back together. Only one screw left over. BUT -...