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I am trying to fix an issue on my parent's laptop that is really irritating that I can't seem to fix on my own. Been a PC tech for years, but somehow the things that seem the simplest are the ones that get your the most frustrated lol. The laptop in question is an ASUS K54C which has an ELAN...

So I am trying to reset a windows 10 Laptop for a friend. It was given to them by someone who hadn't used it in awhile and doesn't remember the login password. So generally to reset you go to the start menu and hold shift while you click on the reset option. Since we can't login tho, I was told...