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Hi, Unfortunately, we do not sell our product directly and the European version of SYNCRO is a bundle case + PSU unlike in the US where you had case and PSU as standalone. We are sorry for this. Thank you. Best Regards,

Hi, In the US, the SYNCRO Q704 and SYNCRO CONNECT are no longer available. We are sorry for this. In Europe, it's still available but the case is sold with one of the SYNCRO CONNECT version (650/750/850W). For now, no ATX 3.0 version planned for such product. Any other questions, please do not...

Hello, Not before end of Q2 2023 at best. Thank you. Best regards,

Hello, In Europe, VERTEX GX will start to be shipped to some of our partners this week. So an early March release in part of Europe seems accurate. Thank you. Best regards,

Hello, Yes, VERTEX GX has been delayed in Europe. We should have more information within 2-3 weeks for final release date. Thank you. Hello, No information especially for Amazon as they are not direct as far as we are aware. But knowing Newegg started to haéve them, it shouldn't be long for...

Hello, It's manufactured in China in our factory. Thank you. Hello, Unlikely Newegg made a pre-order (it was most likely VERTEX GX) on VERTEX PX as it's not planned yet to be on market before a moment. Thank you. Best regards,

Hello, The MSRP provided is for all countries and does not include any tariff, etc. Hence why the difference with the US. Newegg is following the MSRP for the US. Thank you. Best Regards,

Hello, No dedicated rail for the 12VHPWR connector. So, if you are not using it, the PCIe connectors can be used to power a graphic card (like your 7900XTX) without any problem. Thank you. Best Regards,

Hi, Nothing about SFX PSU's for now. If any announcement, we will make sure to provide information on our website/newsletter/partners. Thank you. Best regards,

Hey there, It's indeed a correct statement and we should know more about availability in Europe within the next 2 weeks. Difficult for now to give proper schedule for Europe but we will for sure keep anyone asking once we have more information. Thank you. Best Regards,

Hello, All the usual cables (ATX 24-pin, CPU, PCIe 8-pin, Molex and SATA) are the same as current FOCUS and PRIME Series. Of course, the native 12VHPWR cable is specific to VERTEX so not compatible with anything else than a VERTEX. Best Regards, Thank you.

Hello, To keep you updated, VERTEX will be shipped to Newegg next week. So, only a matter of few days now before they reach them, and they start to ship. Thank you for your patience about this. Best regards,

Hello, Stock will be available for all our usual resellers. Thank you. Best Regards,

Hi guys, While we usually do not provide support for third-party brand, I can still give you a hint for Phanteks: https://cablemod.com/compatibility/ Check Phanteks and see the compatible set. Same as the one used by... Seasonic for your PSU. So, our 12VHPWR cable will be compatible. Now for...

Hello, Like an exact date is not possible to give, the time frame would be last week of January (the one starting on 30) to first week of February (the one finishing Friday 10). That's more or less the time frame expected if no further delays. Thank you. Best Regards,

Hello, A quick message to give you some info: VERTEX is between FOCUS and PRIME Series. Reviews are on the way but will probably start to be available by February for the first ones. Should be at the same time (more or less) than stock on market in both US and Europe. VERTEX PX will come later...

Hello, You may want to contact Phanteks regarding any question about their product. Thank you. Best regards, Hello, Our cable is made the same way with 2x 8-pin (PSU side) to 12VHPWR connector. Rated 600W as well. Now pinout for the 8-pin connectors is different between Corsair and Seasonic...

Hi All, The 12VHPWR cable will be available beginning of January at BTOS. Stock arrived too late to be dispatched and they are currently closed for holidays. Thanks! Best regards,

Hi there, If you wait September 16 and check our website, you will see that we are coming with a solution too. Free of charge as long as you meet the requirements. Thanks. Best regards,

Hello Dajinn, Well you can expect it to come this year and we target it to be available around Q2. as always, the schedule may change but no worry, we will make sure to let know that CONNECT is available when it will be released. Thank you. Best Regards,

Hello Shilent, Thank you for your message and sorry for this issue. We do not have 8 pins connector on component side due to compatibility needed for all GPU's on markets. For Cablemod.com, you can find a 8 pins connector by using their shop configurator. If your issue can't be solve with such...

Hello, Thank you Chrcoluk for your email about this. As requested, we would like to get the serial number of the product and check all this. Most likely a typo error as the PSU is and will remain the same from the review. We will take appropriate action to change this if there's a typo on...

Hello, Thank you for your message. A "mining edition" has been made for some of our customers and got no retail packaging and warranty. You may want to contact our support to get more assistance about this. Best Regards,

Thank you for your message and apologies for the inconvenience this may have caused. I can confirm that a cable is currently on its way to you and we are sincerely sorry for the way the original message sounded. We will make sure to address this issue. Please let us know if everything is now...

A cable set has been shipped and I have been told that one cable arrived damaged (loose cable?) if I understood well so we sent this day a new replacement for the said cable to be received within 24-48H. Best regards,

Hello, Thank you for your comment and feedback. We will indeed ship you a set of cables asap in order for you to be able to use your replacement. We will keep you updated by email as soon as it's shipped. Best regards,

Hello Leo, Thanks for your message. Issue with some GPU's are specific to only few models (you have already contacted us about this if I'm not wrong ;) ) and it will be OK with your 1070Ti. No worry to have. Any question, please do not hesitate to contact us like you already did and we will...

Hello, I'm back to you as I'm not sure you already reached our support about this issue. If not yet done, I will also send you a PM and we can quickly start to check all this. Thank you very much. Best Regards, Edit: For some reason, I can't send you a PM... So just kindly email us as soon as...

Hello, Sorry to read this issue. If not yet done, do you mind to contact us and provide us all info to check this with you? Such PSU with your PC specs is more than enough. We will gladly assist you to solve this issue. Thank you and sorry for the inconvenience. Best regards,

Hi guys, Thanks for the message and to point out this, we will look into all this to make sure everything is Ok. Best Regards,

Hello, Daisy chains are not recommended for high end GPU (most likely over 225W of consumption under load) and we do recommend to use two different cables to power this kind of GPU to balance the load. Sorry we didn't test such configuration but as long as properly powered and not above the...

Hello, Well, we have some PCIe cables compatible available on BTOS website for your PRIME 1200: here and here for the original ones. Here and here for compatible ones from previous Series we had. Just in case you need to make sure, you can contact us any time and we will gladly help you to find...

Hi Azrak, Thanks for the update and glad that, so far, your issue seems to be solved. Maybe one or two days of normal use to make sure and then we are interested to get one of your PSU back to us for test. You can apply for RMA here, down the page. Please keep us updated. Thank you. Best Regards,

Hello, A long time ago, when I played this game, it was a known one to crash without any reason. If not wrong, you don't have any crash with any other games (At least that require your GPU to work a bit ;-) or even benchmark so I'm thinking it's not a PSU issue, especially when we have also...

Hello Slyxxmarbo, Thank you for your post and I'm glad you like your new Snow version. It will be very soon available in the US and reviews of the product should be available in the next weeks coming too. If you got one, please share some pictures of your rig, we will gladly share it on our...

Hello Brahmzy, Thank you for your message and sorry for this issue. As much as we would like to avoid it, even a PSU from Seasonic can fail and we are always sorry for this. We always do our best to avoid such situation which is always annoying for our customers. So I may suggest, if not yet...

Hello, You may want to contact our US office about this and they will assist you for the replacement and RMA process as it's a second RMA. If PSU is faulty, our US office will assist you on the shipping. Thank you. Best Regards,

Hello, Sorry to read this issue. I may suggest to contact our US office ([email protected]) in order to provide them all info (RMA#, test done, etc..) for them to check this. However, please note that the way a power supply is working, it's most likely not the PSU that damaged the keyboard...

Hello, Like you may know, there's a high demand on PSU >850W on the market and when we don't have the exact replacement, we exchange with a PSU of same specification/performance or above. In your case, we shipped you a Titanium unit instead as we didn't have any Platinum and to avoid you to...

Hello, Yes Cablemod is clearly more high end for cables (sleeved, high quality materials, etc..) so the price is not the same as the cables we provide and could find on BTOS. Unfortunately, these are the only 2 ways for now to get our cables or compatible ones. Else, cables with inline...