I never had the offline problem... I might have to wait a couple of minutes... but eventually it would work and go to my games list ... thats after a few installs of steam and a couple of operating system changes and reformats.
I agree with the statistic every computer or ipod I've touched and seen clearly had nothing but illegal music or video. It even had comments, tags, and metadata that obviously made it illegal. This is from the age range they suggest Teens and College Students.