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    OFFICIAL : GTX 970 SETTLEMENT check thread

    Anybody gotten a different answer when calling? It's just a bunch of "escalation" nonsense that never gets replied to.
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    What did they last say to you? How has the call experience been like?
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    How many people are still waiting for their checks?
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    Hate to say this but this is a canned response they've been sending for about 2 months now. It's nothing new and if anything, you'll get this EXACT same e-mail again if you e-mail them in 3 months from today. It's atrocious how they're treating all their customers right now. More specifically...
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    I'm guessing you spoke with Marsha? She sounds African American and says shes the only one working there. Well I hope you get a response back because I've been trying to get her to escalate my case 3x now. And each time nobody calls me back. Pretty much how everybody else's experience here...
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    What date does it say on your check? Also did you get a deficiency of claim notice? I'm trying to figure out if it's a new wave of checks or not.
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    Has anybody gotten their checks that initially got a denial letter? Please update if so.
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    Has anybody with a rejection notice received anything?
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    I highly doubt it has anything to do with multiple matching serial numbers. And I'm not sure wtf is going on with them and how they handle calls. Its super unprofessional and feels like a bunch of 10 year old kids running a call center.
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    Just by looking at others response. It appears this round of checks does not include people who received a rejection notice. Which is quite unfortunate.
  11. D

    OFFICIAL : GTX 970 SETTLEMENT check thread

    For those who received the check, did you also receive rejection letters to send back? I see a few posts over on NeoGAF forums that people are getting rejected TWICE. So this is going to be interesting.
  12. D

    OFFICIAL : GTX 970 SETTLEMENT check thread

    Hmm, I think KCC is now just playing games. I tried calling once again and it just keeps saying "We're sorry but due to high call volumes we are able to get to your call. Please try again another time." It doesn't even let me leave a message. It's been like this all week. For those...
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    Damn that just blew up over on reddit. And some guy over there mentioned he JUST got a $29.99 check from NewEgg this week. I don't know if it's legit or not, but I'm not sure how NewEgg is even involved in any of this?
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    I tried calling KCC today multiple times. Looks like the receptionist took a vacation because nobody answered each time. Will try again tomorrow but this is pretty annoying. And of course, no e-mail back either. I think they're catching on if you ask me. Theres alot of talk over on reddit...
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    Yeah I sent them an e-mail yesterday. Still nothing, but that's fine. I'll give it a few days. Also, I didn't receive a call back from KCC either. I'll give that a few days as well. I'm afraid my results won't end positively though, considering other folk's experiences noted above.
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    Few minutes? Wow, that's a first. Did you just include your claim number and that's it? I am also guessing you didn't get a deficient form in June? EDIT: Nevermind I just noticed you sent info@kccllc.com an e-mail, not the typical info@bursor.com. I think we should all contact KCC from now...
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    So I ended up calling the 866 number. Got transferred to class action lawsuits and was on hold for 20 minutes. It was a long hold last time I called as well and so I just hung up. But this time somebody actually came and helped me. I gave her as much info but she was unable to pull up...
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    TehTechie, any updates on your end? If these guys keep giving the run around I wouldn't mind joining to sue them for $250 per GPU.
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    b. Reimbursement Fund. 2.3 The Administrator shall establish and maintain a non-interest bearing escrow account (“Reimbursement Fund”), to be funded by NVIDIA as described below. So they aren't making any interest on the money? Well if they aren't, then looks like they're just trying to steal...
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    Has anybody heard anything from those who sent their deficient claims form back early? It's been a month or so. I'm wondering what the heck is taking so long? TehTechnie, please keep us posted. If these guys keep playing games, then I think a class action against them would definitely make...
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    Everlast, you're one of those who didn't receive a rejection letter right?
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    I am all for $250 per GPU, but how is this going to work out? I mean yeah they've been treating us like crap! Thanks for the update mwhender. That's good you got a response back but don't expect anything miraculous when calling the 866 number. I've read people haven't had good luck when...
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    Try giving that 866.381.9100 a call. I believe a few members here had luck actually TALKING to a person, although it wasn't exactly the most helpful info. But at least they "found" them in the system after verifying their claim ID number. That's why I suggested going that route because you...
  24. D

    OFFICIAL : GTX 970 SETTLEMENT check thread

    After you filled out your claim back in 2016, did you print out your receipt with claim ID number? If you did, I would call up KCC and give them your claim number and have them look up your status. Yes the lady might just give you a generic canned response, but if she sees you're in the...
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    Has anybody here returned their rejection letter with ONLY a product ID number/serial number? I know some of you mentioned you lost your receipt.
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    LOL, so that's the response they gave you even with the rejection letter? Now I'm positive they're trying to steal our money.
  27. D

    OFFICIAL : GTX 970 SETTLEMENT check thread

    When submitting a claim, you will be required to provide a verification code or proof of purchase. Qualifying proofs of purchase include a sales receipt, a credit card receipt or statement, a shipping manifest, a purchase order, an e-mail confirmation, or other similar documentation reflecting...
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    Here is something I pulled from the official court documents 1.20 “Proof of Purchase” means one or more of the following, which demonstrates that a member of the Settlement Class purchased a GPU: a sales receipt, a credit card receipt or statement or other receipt or account statement, a...
  29. D

    OFFICIAL : GTX 970 SETTLEMENT check thread

    Ahh gotcha. I was trying to see if it was a different date, which would indicate different batches. I know a few reported saying they never received a rejection letter.
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    What date does yours say at the top of the letter?
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    I did notice on the rejection letter there was a small section (only 4 fillable slots) that you can fill out "Manufacture", "Retailer Purchased", "Product ID". However if you read closely, all it asked for was proof of purchase, and how many cards we are claiming. It doesn't say ANYTHING...
  32. D

    OFFICIAL : GTX 970 SETTLEMENT check thread

    Ok just to confirm. We have to send in a receipt for every single card, PLUS a serial number? Or just a receipt for every single card is fine? From what I've read on the rejection letter, it appears a receipt is fine.
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    What phone number are you calling?
  34. D

    OFFICIAL : GTX 970 SETTLEMENT check thread

    Yup, I agree. Whoever is running the show over there isn't doing a good job at all.
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    I believe the receipt is just fine. If you don't have the receipt then you can provide hardware ID or serial number.
  36. D

    OFFICIAL : GTX 970 SETTLEMENT check thread

    You have the two original receipts? Just send those. I believe only those who cannot find their original receipts can submit a serial number as proof of purchase.
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    Yeah I am sure more people will be reporting the same in the coming hours/days. The good news is, they are giving us a second chance to submit our invoices to complete the claim. I'm definitely going to go that route and file.
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    OFFICIAL : GTX 970 SETTLEMENT check thread

    Ok so looks like they're denying claims because I also received a rejection letter. It's dated 5-26 as well. It basically states I didn't provide sufficient proof of purchase, which is BS because I submitted a PDF with all my invoices. For those wondering, I am claiming 11 cards.
  39. D

    OFFICIAL : GTX 970 SETTLEMENT check thread

    https://www.gamefaqs.com/boards/916373-pc/75362013?page=7 Looks like youre not the only one. Although this guy doesn't mention how many cards he is claiming. But he did get denied just like you
  40. D

    OFFICIAL : GTX 970 SETTLEMENT check thread

    What is the date on the check? Also amount?
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