Thoughts before I RMA board?

mvmiller12 said:
Note that if the light on the BIOS button quits flashing and stays a solid blue, ut didn't do it. The light goes out entirely when it completes successfully.
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It appears to be doing it now, didn't want to work with the first 3 usb sticks, 4th one was the charm. I was just joking about the power supply #3 question, bad translation I'm assuming.
 
Out of curiosity, which BIOS version did you decide to use? Last known good or the latest? Me personally, I'd try the latest, but I'm like that :)
 
It finished and updated to the bios that I put on the usb stick... but still won't load an OS. Oh well, we gave it a shot. Thanks again for the flashback help mvmiller12 .
 
mvmiller12 said:
Out of curiosity, which BIOS version did you decide to use? Last known good or the latest? Me personally, I'd try the latest, but I'm like that :)
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I tried the latest, but now I'm wondering if I should go back and try the one I had that was working before all of this...
 
mvmiller12 said:
Wouldn't hurt if it is already set up. Try it.
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I flashed it again, installed the last functioning bios I had and it still won't load ununtu or run the windows installer. Back to Asus it goes...

Thanks again to all for the help :)
 
I know it sucks when you are trying to do something right and something wrong happens.

Been there done that will do again.
 
I really thought for sure the bios flashback would have fixed it. (especially the working versions) Well if that didnt work it needs to go back. I guess you had it to long to rma with the retailer?
 
primetime said:
I really thought for sure the bios flashback would have fixed it. (especially the working versions) Well if that didnt work it needs to go back. I guess you had it to long to rma with the retailer?
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I've had it over a month, bought it from Amzon, return window closed on Sat. I updated the bios Sat night...
 
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next time i update my bios ill go the usb flashback way just to get used to it.....normally i just go into the bios and find the file on the os drive
 
primetime said:
next time i update my bios ill go the usb flashback way just to get used to it.....normally i just go into the bios and find the file on the os drive
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It was a simple process really, I went through 4 usb sticks before I found one that worked though. I should rephrase that, all 4 usb sticks work, the bios flashback only worked with 1 of them which makes sense as mvmiller12 said that the board is super picky about usb sticks. An old cheap HP 4GB stick is what worked. It didn't like 3 other random sized sandisk ones, all usb 2.0.
 
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daphatgrant said:
It was a simple process really, I went through 4 usb sticks before I found one that worked though.
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Im starting to believe the usb flashback is mainly used for corrupted roms. (as in no way to enter the bios) but i think it be a good idea to be ready in case something happens. I had to order a new bios rom from asus for my previous board when i had a corrupted flash from updating inside windows. (its a very bad idea to do it that way for sure lol)
 
I thought about it some and technically I started having issues with this board on the last day of it's return eligibility. I gave Amazon a call, explained everything and they are going to replace it. If they had said no I would have been fine and continued with the RMA process but this'll be much quicker. Kudos to Amazon!
 
how have you been flashing the multiple bios on this board? i encountered a similar problem to this about 2 months ago. i bought an open box asus prime z370 from microcenter. it had a bent pin that i pushed back in place and it loaded into the bios just fine. in fact, it can stay in the bios for an hour without crashing or rebooting. however, when i tried to install windows 10 using a flash drive to an nvme drive or mechanical drive, the install would simply hang a minute or 2 into the install. i thought my w10 installer on the flash drive had gotten corrupted or something so i tried booting into a linux distro on a flash drive and it too would simply hang. i was about to return the board when i saw the option in the bios to flash it using a bios saved to a flash drive downloaded from the asus support site. after flashing the bios this way, i was able to install windows on the nvme drive. i believe i also pulled the battery from the motherboard for about 30 minutes before flashing the bios.
 
daphatgrant said:
It was a simple process really, I went through 4 usb sticks before I found one that worked though. I should rephrase that, all 4 usb sticks work, the bios flashback only worked with 1 of them which makes sense as mvmiller12 said that the board is super picky about usb sticks. An old cheap HP 4GB stick is what worked. It didn't like 3 other random sized sandisk ones, all usb 2.0.
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I couldn't get any of my Sandisk usb sticks to work with the Windows 10 installation media tool. I think there's something weird about Sandisk usb drives.
 
clownfish27 said:
how have you been flashing the multiple bios on this board? i encountered a similar problem to this about 2 months ago. i bought an open box asus prime z370 from microcenter. it had a bent pin that i pushed back in place and it loaded into the bios just fine. in fact, it can stay in the bios for an hour without crashing or rebooting. however, when i tried to install windows 10 using a flash drive to an nvme drive or mechanical drive, the install would simply hang a minute or 2 into the install. i thought my w10 installer on the flash drive had gotten corrupted or something so i tried booting into a linux distro on a flash drive and it too would simply hang. i was about to return the board when i saw the option in the bios to flash it using a bios saved to a flash drive downloaded from the asus support site. after flashing the bios this way, i was able to install windows on the nvme drive. i believe i also pulled the battery from the motherboard for about 30 minutes before flashing the bios.
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I had tried doing it through the bios using the built in utility and eventually tried the "bios flashback" method using a usb stick like you mentioned. I had no luck either way and tried all 3 bios versions both ways. That bios chip is probably shell shocked from all of the flashing.
 
I retried all 4 sticks of ram one at a time in each ram slot. I'm starting to wonder if it's the gpu or the cpu...
 
Peculiar. Refresh my memory: have you tried just having an old SATA HDD as the only drive attached to the system and performing a fresh Windows install on that?
 
mvmiller12 said:
Peculiar. Refresh my memory: have you tried just having an old SATA HDD as the only drive attached to the system and performing a fresh Windows install on that?
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I have, I've also tried no drives attached and booting off of a USB stick with Ubuntu.
 
I do not, I'll be honest and say that I'm kind of wishing I had gone Intel.
 
Is the bios listing the cpu correctly? If you changed boards, tried 1 stick of ram at a time and a different gpu then you may be looking at a bad cpu.
 
IKV1476 said:
Is the bios listing the cpu correctly? If you changed boards, tried 1 stick of ram at a time and a different gpu then you may be looking at a bad cpu.
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The bios is listing the cpu correctly, at this point its the only thing that I haven't tried.
 
daphatgrant said:
The bios is listing the cpu correctly, at this point its the only thing that I haven't tried.
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have you tried different bios stability settings? pick docp but try more relaxed and slower ram speeds? i guess you have inspected the cpu and pins are all ok?
first of all what kind of drive are you trying to install to? Is it possible that your not making a good windows install media? Look its happened to all of us once and a while. (sometimes the media creation tool works best)
 
primetime said:
have you tried different bios stability settings? pick docp but try more relaxed and slower ram speeds? i guess you have inspected the cpu and pins are all ok?
first of all what kind of drive are you trying to install to? Is it possible that your not making a good windows install media? Look its happened to all of us once and a while. (sometimes the media creation tool works best)
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I have not tried changing the ram speeds, I've been leaving them on default. As far as drives? Yes, I've tried a bunch. An hdd, ssd, m.2 sata, m.2 nvme and from a USB stick with Ubuntu.
 
honestly from an outsider view? it kinda seems something is wrong
daphatgrant said:
I have not tried changing the ram speeds, I've been leaving them on default. As far as drives? Yes, I've tried a bunch. An hdd, ssd, m.2 sata, m.2 nvme and from a USB stick with Ubuntu.
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ok so your installing to an M2 drive (so far)? from a usb drive? have you tried different methods of making the install media? and then maybe try to install to ssd instead of the m2? maybe you have a bad m2 idk...could also try the other m2 slot? this is the ideas and things i be trying to sort it out

think you need one of the [H] members to stop by and figure it out for ya if this keeps up lol
 
mvmiller12 said:
Dude I am sorry this is happening to you, but I have honestly NEVER seen this problem before. Not ever in 30 years of IT work.
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I appreciate it man, I've been building my own PCs and fixing other people's for about 25yrs now and this is a new one to me as well. I appreciate all the time you guys have spent going over this with me.

primetime said:
honestly from an outsider view? it kinda seems something is wrong

ok so your installing to an M2 drive (so far)? from a usb drive? have you tried different methods of making the install media? and then maybe try to install to ssd instead of the m2? maybe you have a bad m2 idk...could also try the other m2 slot? this is the ideas and things i be trying to sort it out

think you need one of the [H] members to stop by and figure it out for ya if this keeps up lol
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Lol, I had the system working perfectly for almost a month, then I updated the bios which was supposed to fix the Ryzen 3000 boosting issues. Immediately after the bios update I started having the problem I'm having now. I had the OS running on a m.2 nvme drive fine before the update. I have tried the above drives with a mix of a couple USB versions of the Win media creation tool. I even dragged out a USB DVD drive and tried installing win 7 on disc.

I did try changing the ram speed Docp profile 1, 2 and 3. No change.
 
Was just looking at your windows install video again. And it surprises me that it never started to load the os install. (like it doesnt even try to load off the usb flash drive) Is it not trying to? Most of the time we would suspect a bad install media. But you have tried several other ways apparently....I just cant explain why it never even loads to the flash drive unless its a bad media 99% of the time..very strange situation
 
I feel for you. I have an 80 lb. boat anchor sitting in the corner of my bedroom for the past few months because of issues I have battled with off and on since I bought the darn thing a few years ago similar to yours. The only thing I can think of for you is to some how try the CPU in another machine.
 
Noticed a new unreleased bios for my hero7....flashed using the flash drive method. Everything works pretty good with a slight performance increase. I didnt even bother to a clear cmos either but apparently it wasnt needed.
Just mentioned it cause there should be a new update for yours? using 2801 here
 
have you tried installing windows 10 or booting a linux distro using a dvd instead of a flash drive?
 
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