dbwillis
[H]F Junkie
- Joined
- Jul 9, 2002
- Messages
- 9,349
Customer called me because he cant get to webmail for this venture he is partnering with, come to find out, he cant even get to the web site.
Said it was working, but stopped on Saturday 6/15 (or Sunday, he isnt sure, but it did work Friday 6/14)
He cannot get to the web site www.eliteworldwide.com, cant ping it or access it.
He is on Comcast Business in Naugatuck CT
I tried from work in Bristol CT (no issue), Plainville CT (Comcast Biz - no issue), Wolcott CT (Frontier DSL - no issue), home (Comcast - no issue), Vermont (DSL - no issue), New Hampshire (cable internet - no issue)
No filtering of outbound internet is done at the location, I did set one of the workstations to use Google DNS (rather than AD DNS) and it still couldnt ping or get to the site.
From the firewall I also cant ping the web site
Here is a tracert from a working connection and the non working (non working is first)
C:\Users\******>tracert www.eliteworldwide.com
Tracing route to eliteworldwide.com [209.59.160.232]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms *.*.*.* (removed/customer info)
2 9 ms 11 ms 12 ms 96.120.69.45
3 13 ms 12 ms 10 ms 96.108.102.161
4 8 ms 10 ms 12 ms 96.108.159.78
5 21 ms 14 ms 18 ms be-303-ar01.chartford.ct.hartford.comcast.net [96.108.158.201]
6 16 ms 20 ms 25 ms be-2-ar01.needham.ma.boston.comcast.net [68.87.147.149]
7 26 ms 22 ms 29 ms be-7015-cr02.newyork.ny.ibone.comcast.net [68.86.90.217]
8 43 ms 45 ms 50 ms be-10305-cr02.350ecermak.il.ibone.comcast.net [68.86.85.202]
9 42 ms 42 ms 42 ms be-10577-pe03.350ecermak.il.ibone.comcast.net [68.86.86.2]
10 43 ms 42 ms 43 ms as32244-pe03.350ecermak.il.ibone.comcast.net [50.242.150.130]
11 48 ms 48 ms 49 ms lw-dc3-core1-eth2-19.rtr.liquidweb.com [209.59.157.244]
12 54 ms 52 ms 49 ms lw-dc3-dist15-po5.rtr.liquidweb.com [69.167.128.201]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18
Tracing route to eliteworldwide.com [209.59.160.232]
over a maximum of 30 hops:
1 1 ms 2 ms 1 ms *.*.*.* (removed/work info)
2 2 ms 2 ms 1 ms 10.74.138.62
3 85 ms 2 ms 2 ms *.*.*.* (removed/work info)
4 6 ms 2 ms 2 ms *.*.*.* (removed/work info)
5 9 ms 2 ms 2 ms *.*.*.* (removed/work info)
6 2 ms 2 ms 2 ms *.*.*.* (removed/work info)
7 3 ms 2 ms 4 ms *.*.*.* (removed/work info)
8 4 ms 3 ms 3 ms *.*.*.* (removed/work info)
9 4 ms 4 ms 3 ms 192.234.2.2
10 5 ms 2 ms 5 ms 50-224-58-105-static.hfc.comcastbusiness.net [50.224.58.105]
11 2 ms 3 ms 3 ms 162.151.150.121
12 3 ms 2 ms 2 ms 162.151.148.238
13 5 ms 4 ms 4 ms be-316-ar01.chartford.ct.hartford.comcast.net [162.151.149.241]
14 10 ms 9 ms 9 ms be-2-ar01.needham.ma.boston.comcast.net [68.87.147.149]
15 17 ms 15 ms 17 ms be-7015-cr02.newyork.ny.ibone.comcast.net [68.86.90.217]
16 36 ms 38 ms 37 ms be-10305-cr02.350ecermak.il.ibone.comcast.net [68.86.85.202]
17 35 ms 33 ms 34 ms be-10577-pe03.350ecermak.il.ibone.comcast.net [68.86.86.2]
18 30 ms 30 ms 31 ms as32244-pe03.350ecermak.il.ibone.comcast.net [50.242.150.130]
19 39 ms 39 ms 40 ms lw-dc3-core2.rtr.liquidweb.com [209.59.157.50]
20 37 ms 37 ms 37 ms lw-dc3-dist15-po6.rtr.liquidweb.com [69.167.128.205]
21 39 ms 38 ms 39 ms host.eliteworldwide.com [209.59.160.232]
Trace complete.
It seems after line #10 (not working) and line #18 (working) which is as32244-pe03.350ecermak.il.ibone.comcast.net [50.242.150.130], the next hope goes different ways
Looks like liquidweb is the hosting company.
Is this a routing thing on Comcast or something the hoster needs to fix?
Said it was working, but stopped on Saturday 6/15 (or Sunday, he isnt sure, but it did work Friday 6/14)
He cannot get to the web site www.eliteworldwide.com, cant ping it or access it.
He is on Comcast Business in Naugatuck CT
I tried from work in Bristol CT (no issue), Plainville CT (Comcast Biz - no issue), Wolcott CT (Frontier DSL - no issue), home (Comcast - no issue), Vermont (DSL - no issue), New Hampshire (cable internet - no issue)
No filtering of outbound internet is done at the location, I did set one of the workstations to use Google DNS (rather than AD DNS) and it still couldnt ping or get to the site.
From the firewall I also cant ping the web site
Here is a tracert from a working connection and the non working (non working is first)
C:\Users\******>tracert www.eliteworldwide.com
Tracing route to eliteworldwide.com [209.59.160.232]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms *.*.*.* (removed/customer info)
2 9 ms 11 ms 12 ms 96.120.69.45
3 13 ms 12 ms 10 ms 96.108.102.161
4 8 ms 10 ms 12 ms 96.108.159.78
5 21 ms 14 ms 18 ms be-303-ar01.chartford.ct.hartford.comcast.net [96.108.158.201]
6 16 ms 20 ms 25 ms be-2-ar01.needham.ma.boston.comcast.net [68.87.147.149]
7 26 ms 22 ms 29 ms be-7015-cr02.newyork.ny.ibone.comcast.net [68.86.90.217]
8 43 ms 45 ms 50 ms be-10305-cr02.350ecermak.il.ibone.comcast.net [68.86.85.202]
9 42 ms 42 ms 42 ms be-10577-pe03.350ecermak.il.ibone.comcast.net [68.86.86.2]
10 43 ms 42 ms 43 ms as32244-pe03.350ecermak.il.ibone.comcast.net [50.242.150.130]
11 48 ms 48 ms 49 ms lw-dc3-core1-eth2-19.rtr.liquidweb.com [209.59.157.244]
12 54 ms 52 ms 49 ms lw-dc3-dist15-po5.rtr.liquidweb.com [69.167.128.201]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18
Tracing route to eliteworldwide.com [209.59.160.232]
over a maximum of 30 hops:
1 1 ms 2 ms 1 ms *.*.*.* (removed/work info)
2 2 ms 2 ms 1 ms 10.74.138.62
3 85 ms 2 ms 2 ms *.*.*.* (removed/work info)
4 6 ms 2 ms 2 ms *.*.*.* (removed/work info)
5 9 ms 2 ms 2 ms *.*.*.* (removed/work info)
6 2 ms 2 ms 2 ms *.*.*.* (removed/work info)
7 3 ms 2 ms 4 ms *.*.*.* (removed/work info)
8 4 ms 3 ms 3 ms *.*.*.* (removed/work info)
9 4 ms 4 ms 3 ms 192.234.2.2
10 5 ms 2 ms 5 ms 50-224-58-105-static.hfc.comcastbusiness.net [50.224.58.105]
11 2 ms 3 ms 3 ms 162.151.150.121
12 3 ms 2 ms 2 ms 162.151.148.238
13 5 ms 4 ms 4 ms be-316-ar01.chartford.ct.hartford.comcast.net [162.151.149.241]
14 10 ms 9 ms 9 ms be-2-ar01.needham.ma.boston.comcast.net [68.87.147.149]
15 17 ms 15 ms 17 ms be-7015-cr02.newyork.ny.ibone.comcast.net [68.86.90.217]
16 36 ms 38 ms 37 ms be-10305-cr02.350ecermak.il.ibone.comcast.net [68.86.85.202]
17 35 ms 33 ms 34 ms be-10577-pe03.350ecermak.il.ibone.comcast.net [68.86.86.2]
18 30 ms 30 ms 31 ms as32244-pe03.350ecermak.il.ibone.comcast.net [50.242.150.130]
19 39 ms 39 ms 40 ms lw-dc3-core2.rtr.liquidweb.com [209.59.157.50]
20 37 ms 37 ms 37 ms lw-dc3-dist15-po6.rtr.liquidweb.com [69.167.128.205]
21 39 ms 38 ms 39 ms host.eliteworldwide.com [209.59.160.232]
Trace complete.
It seems after line #10 (not working) and line #18 (working) which is as32244-pe03.350ecermak.il.ibone.comcast.net [50.242.150.130], the next hope goes different ways
Looks like liquidweb is the hosting company.
Is this a routing thing on Comcast or something the hoster needs to fix?