9980XE won't boot on several motherboards?

E

edo101

Limp Gawd
Joined
Jul 16, 2018
Messages
480
Hi guys, so I sold a fresh off the factory unopened 9980XE to some dude on ebay. I got a message this morning that the build doesn't work for him. Things he's tried:

"Since Wednesday I have purchased 4 different motherboards and I have not been able to get this CPU to POST. I purchased an i7 7740X to install first and update the bios thinking that is why the motherboard wouldn’t boot with the CPU. But unfortunately that has not worked either. I’ve driven back and forth to Orange County and LA since there is no local retailers where I live that carry X299 boards.

The power supply I have is the EVGA P2 1600 watt platinum. I think the PSU is fine. Today I’m going to pickup the MSI X299 MEG Creation Motherboard. So far I’ve tried the ASUS X299 ROG STRIX, MSI Tomahawk AC, Gigabyte UD4 PRO and lastly the ASUS X299 PRIME DELUXE ii. just got to Electronic Frys where I’m going to purchase the MEG mobo. RAM I have been using to test with, 8GB Corsair Vengeance 2400MHZ, 8GB Crucial Ballistix 2666MHZ, 8GB G Skill Ripjaw 3200MHZ and 16GB G Skill Ripjaw sticks. I will probably purchase a 3600MHZ 8GB stick I saw they had in stock here."

What could be the issue here. I've never heard of a processor being DOA as I assume Intel tests these things before shipping them out. Is there somethign he could have done to fry the CPU?
 
I doubt every individual CPU actually gets tested. In any case, while I've never heard of a DOA Intel CPU, I'm sure it happens on occasion. Statistically, it almost has to. Though I've installed hundreds of them personally and I've never experienced that. As for frying the CPU, it's unlikely. About the only way this could have happened is if he ESD zapped the damn thing. That's something that can and does happen from time to time if you aren't careful. I think the buyer should contact Intel for an RMA. Since this was an unopened CPU, I can't see how the buyer would blame you for anything.
 
Dan_D said:
I doubt every individual CPU actually gets tested. In any case, while I've never heard of a DOA Intel CPU, I'm sure it happens on occasion. Statistically, it almost has to. Though I've installed hundreds of them personally and I've never experienced that. As for frying the CPU, it's unlikely. About the only way this could have happened is if he ESD zapped the damn thing. That's something that can and does happen from time to time if you aren't careful. I think the buyer should contact Intel for an RMA. Since this was an unopened CPU, I can't see how the buyer would blame you for anything.
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Even if I resold it? I bought it from the store but saw no use for it so I sold it on ebay. Again this was unopened. no seal was broken. Never even saw the damn chip
 
edo101 said:
Even if I resold it? I bought it from the store but saw no use for it so I sold it on ebay. Again this was unopened. no seal was broken. Never even saw the damn chip
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Yeah, Intel should still allow an RMA. I've only had to do a couple RMA's with Intel hardware over the years and they've never asked me for a purchase receipt. So it shouldn't be a problem. I haven't looked into the 9980XE specifically, as I've never had one but it should work on pretty much any X299 motherboard. Ironically, the same cannot be said for the i7 7740X CPUs the guy bought for testing. Those are EOL and many X299 refresh motherboards won't support them.
 
My money is on the buyer trying to scam you. There is a rash of very good appearing 9980XE fakes out there. If the buyer has one, he might be trying to convince you that he's done everything reasonable and you need to take your chip back and give him his money back. Then send you the worthless fake, he gets a new 9980XE and you get to hold the bag.

https://rog.asus.com/forum/showthread.php?110493-R6E-9980XE-code-00

Read that, there are a couple of instances of fakes and links to a couple more.
 
Dullard said:
My money is on the buyer trying to scam you. There is a rash of very good appearing 9980XE fakes out there. If the buyer has one, he might be trying to convince you that he's done everything reasonable and you need to take your chip back and give him his money back. Then send you the worthless fake, he gets a new 9980XE and you get to hold the bag.

https://rog.asus.com/forum/showthread.php?110493-R6E-9980XE-code-00

Read that, there are a couple of instances of fakes and links to a couple more.
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So what do I if this is the case. I took a pic of S/N batch number, and all the info on the side of the box. Will this enough to deal with this?

I just can't believe Intel would send me something fake especially since I got it from their internal store. The guy that bought it has a lot of sales and positive rep from ebay.

buyer: completecomputersusa (637Purple Star)
 
edo101 said:
So what do I if this is the case. I took a pic of S/N batch number, and all the info on the side of the box. Will this enough to deal with this?

I just can't believe Intel would send me something fake especially since I got it from their internal store. The guy that bought it has a lot of sales and positive rep from ebay.

buyer: completecomputersusa (637Purple Star)
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All the fakes seem to have come from Amazon, not from Intel. I doubt yours was fake, but if an unscrupulous person ended up with one and wanted to trade it for a good one straight from Intel, the easiest way would be buy one off ebay, claim it was no good, and ask for a refund when he sends the fake back to you. If you have documentation, then that's good. You might need it. Or he might get it working (he doesn't sound particularly computer savvy, despite his ebay handle, makes me wonder why he'd want a 9980XE in the first place)
 
I had an Athlon X2 3600+ show up DOA a long time ago. It cost me so much troubleshooting time and shipping costs. Returned the memory and motherboard for replacements before figuring it out. It has to be rare but it has to happen.
 
ochadd said:
I had an Athlon X2 3600+ show up DOA a long time ago. It cost me so much troubleshooting time and shipping costs. Returned the memory and motherboard for replacements before figuring it out. It has to be rare but it has to happen.
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Out of the hundreds of CPU's I've installed over the years, I think I've seen one DOA 1.2GHz T-Bird and that's it.
 
I got scammed by some dude on here about 2 years back. In fact that whole paragraph you wrote that he wrote seems *extremely* familiar. All this nonsense about buying boards for testing and it being so far for him to go, and that my stuff was bad etc. I'm pretty sure he swapped the ram and board i sold him for damaged ones, but PayPal sided with him even though I had pics of what i sent and pics of it all working. The stuff I got back was a board with damaged socket and missing parts and ram that was bad. My only consolation was he got banned from here, but I was still SOL.

And I have never seen a dead CPU new from factory.
 
In a potential DOA CPU situation I'd probably try a second motherboard and that's it. Buying 3 or 4 and a test CPU to validate one chip seems unlikely.
 
schizrade said:
I got scammed by some dude on here about 2 years back. In fact that whole paragraph you wrote that he wrote seems *extremely* familiar. All this nonsense about buying boards for testing and it being so far for him to go, and that my stuff was bad etc. I'm pretty sure he swapped the ram and board i sold him for damaged ones, but PayPal sided with him even though I had pics of what i sent and pics of it all working. The stuff I got back was a board with damaged socket and missing parts and ram that was bad. My only consolation was he got banned from here, but I was still SOL.

And I have never seen a dead CPU new from factory.
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Dan_D said:
In a potential DOA CPU situation I'd probably try a second motherboard and that's it. Buying 3 or 4 and a test CPU to validate one chip seems unlikely.
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Yeah that seems to be a lot of effort on his part for this. I am very suspicious. The only thing I am puzzled on is his profile. he seems to have quite a few positive reviews?:
 
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schizrade said:
The guy that scammed me had 100% awesome sauce heat feedback. That was reason #1 I said screw heat. I only sell to members here with some time in.
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Damn Painful lesson learned. I guess I am screwed here cause it looks like ebay sides with the buyer all the time
 
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