EPIC store violates GDRP

TheOne&OnlyZeke said:
*GDPR
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The link and article actually say GDRP. Not a good look for a "news" site.

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naib said:
https://nichegamer.com/2019/05/22/epic-games-allegedly-sent-gdrp-personal-info-to-wrong-person/



After an already disastrous week with issues arising from the Epic Mega Sale on the Epic Game Store, Epic Games are now being accused of sending personal information to the wrong person.
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A person? You mean, as in one person? So, you are saying that this needs to bring the company down and therefore, if that is the case, we need to bring Steam down as well. Also, what disastrous Epic Mega Sale? You mean they removed games as the developers request that did not want to be in the sale? Wow, Stop the presses! Yes, yes, let the hate flow.............. :D
 
IcePickFreak said:
Yeah, people are really piling on Epic for their screw up in this thread. o_O
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In my opinion, this thread was meant to stir up hate but whatever, crap happens, just so long as they take care of it, all is good. (Now, if they tell the customer to f off, that is different.)
 
So one person might have had some of their PII sent to another person? And Epic is owning the possible mistake? Compared to the normal breach/leak story, seem pretty much a non event. Corrective action should be fixing the Customer Service screen to block sending data to anyone other then the person being worked unless a supervisor provides a documented override.
 
Dead Parrot said:
So one person might have had some of their PII sent to another person? And Epic is owning the possible mistake? Compared to the normal breach/leak story, seem pretty much a non event. Corrective action should be fixing the Customer Service screen to block sending data to anyone other then the person being worked unless a supervisor provides a documented override.
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One person that we know of. And Epic isn't "owning" shit except to say "well we asked the person we sent all your personal info to, to delete it, and they promised they did so lol we cool?"

It's a big violation of the GDPR. Hopefully a big fine wakes up Epic/Tencent.

And instead of spending millions bribing publishers, maybe spend a few bucks on not being a broken "store" that sucks quite so bad - it doesn't even have a shopping cart (that's a "6 month roadmap milestone" - utter comedy).
 
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This isn’t a GDPR violation, it’s an error which was caused by a human. GDPR violations are for non compliance with the intended rules, there isn’t evidence here Epic is willfully violated or ignored the rules.
 
Ocellaris said:
This isn’t a GDPR violation, it’s an error which was caused by a human. GDPR violations are for non compliance with the intended rules, there isn’t evidence here Epic is willfully violated or ignored the rules.
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So they say. If your company had an automated system that was out of compliance, then obviously you'd claim "it was human error" and leave the burden to an investigation to prove otherwise.

If this is the kick in the ass Epic/Tencent needed to fix their shit then at least it serves a purpose. But it's the pattern of screwups in a short span of time that's most offputting.
 
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naib said:
https://nichegamer.com/2019/05/22/epic-games-allegedly-sent-gdrp-personal-info-to-wrong-person/



After an already disastrous week with issues arising from the Epic Mega Sale on the Epic Game Store, Epic Games are now being accused of sending personal information to the wrong person.
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I must've completely misunderstood the problem with the Epic Mega Sale. Correct me if I am wrong, but I thought the only problem was that some games were removed only because those games' developers didn't want their games to BE on sale during it... namely Borderlands 3 and Vampire 2 in which case that's not really Epic's fault. I did hear that some of the games that were taken off were sold out the discounted price, but I wouldn't say what happened was a "disaster." Is that wrong?
 
zamardii12 said:
I must've completely misunderstood the problem with the Epic Mega Sale. Correct me if I am wrong, but I thought the only problem was that some games were removed only because those games' developers didn't want their games to BE on sale during it... namely Borderlands 3 and Vampire 2 in which case that's not really Epic's fault. I did hear that some of the games that were taken off were sold out the discounted price, but I wouldn't say what happened was a "disaster." Is that wrong?
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People are getting their accounts locked if they buy too many games as a result of "fraud protection" because the store does not have a cart system.
 
So 1 person fucks up = the entire company is garbage. I could understand the uproar if it was discovered that Epic ordered the employee to send the information to the wrong person, but come on.

If only we still held Steam/Valve under the same microscope. It's funny how so many have forgotten their share a fuck-ups in the past.
 
zamardii12 said:
I must've completely misunderstood the problem with the Epic Mega Sale. Correct me if I am wrong, but I thought the only problem was that some games were removed only because those games' developers didn't want their games to BE on sale during it... namely Borderlands 3 and Vampire 2 in which case that's not really Epic's fault. I did hear that some of the games that were taken off were sold out the discounted price, but I wouldn't say what happened was a "disaster." Is that wrong?
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ManofGod said:
Also, what disastrous Epic Mega Sale? You mean they removed games as the developers request that did not want to be in the sale? Wow, Stop the presses! Yes, yes, let the hate flow.............. :D
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It’s not exactly a small faux pas to blindside devs/publishers by putting their games on sale without notifying them. Though I wouldn’t call it disastrous either.

What is a slightly more disastrous effect is the fact they still do not have a cart system for their store combined with an aggressive fraud detection system. Decide to sign up and take advantage of the mega sale and buy too many games too quickly? Well that’s your account locked down. Time to contact customer service.

Mountains and molehills and all that but at the very least that is an inconvenience that shouldn’t be happening. Growing pains of a new storefront are understandable...but not having the basic shit figured out, well that’s Nintendo caliber online.
 
Derangel said:
People are getting their accounts locked if they buy too many games as a result of "fraud protection" because the store does not have a cart system.
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"People?" Is it widespread or did it happen to a handful of people and the outrage press jumped on it? I am sure those handful of people it happened to have already been fixed.
 
ManofGod said:
In my opinion, this thread was meant to stir up hate but whatever, crap happens, just so long as they take care of it, all is good. (Now, if they tell the customer to f off, that is different.)
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The only hate stirring done here so far is by a few people being offended that other people read some information - you know, news.
 
zamardii12 said:
"People?" Is it widespread or did it happen to a handful of people and the outrage press jumped on it? I am sure those handful of people it happened to have already been fixed.
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It doesn't matter how many people or if its fixed. It shouldn't happen in the first place. EGS was not ready to go live when Epic launched it and it was not ready for a big sale like that.
 
zamardii12 said:
"People?" Is it widespread or did it happen to a handful of people and the outrage press jumped on it? I am sure those handful of people it happened to have already been fixed.
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A few people are outraged because the stores fraud protection kicked in BUT it was easily fixed by using customer support. Now what would you rather have Fraud protection or a shopping cart, if you answered protection you win a cookie.
Nothing to see here except tons of faux outrage.
 
zamardii12 said:
I must've completely misunderstood the problem with the Epic Mega Sale. Correct me if I am wrong, but I thought the only problem was that some games were removed only because those games' developers didn't want their games to BE on sale during it... namely Borderlands 3 and Vampire 2 in which case that's not really Epic's fault. I did hear that some of the games that were taken off were sold out the discounted price, but I wouldn't say what happened was a "disaster." Is that wrong?
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You are not incorrect in your assessment. The Epic Mega Sale, as it turns out, was opt-out. What this means, strangely enough, is that if your product is sold through their store, it was, by default, subject for a discount UNLESS you opted out. My guess is that Epic was so rushed to get the sale going, they didn't give developers time to figure out what was going on (or those same devs were so used to opt-in being the default they were caught off guard).

While I would agree the sale is not a "disaster", it certainly was a messy start. I just wonder if there were emails sent out to the appropriate persons detailing how the sale actually was going to work. And if so, I wonder how many said emails were overlooked (i.e. trash binned) by said parties. Not that I'm playing devil's advocate.

Also, I'm not sure why people are holding Epic to such a high standard. It was clear from many of Sweeney's tweets that their goal with the store was primarily to disrupt Steam's practices. If they're not in this for the money (i.e. profit), then what other standard should they be held accountable for? It seems to me they set out to do the bare minimum from the get-go.
 
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Jim Kim said:
A few people are outraged because the stores fraud protection kicked in BUT it was easily fixed by using customer support. Now what would you rather have Fraud protection or a shopping cart, if you answered protection you win a cookie.
Nothing to see here except tons of faux outrage.
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I'd rather have a shopping cart system in place so it never happened in the first place. Defend it all you like but this has NEVER been a problem for other digital stores. For all the ways Ubisoft, EA, Valve, etc have fucked up during big sales they have never locked someone out because they bought more than a handful of games.
 
Derangel said:
I'd rather have a shopping cart system in place so it never happened in the first place. Defend it all you like but this has NEVER been a problem for other digital stores. For all the ways Ubisoft, EA, Valve, etc have fucked up during big sales they have never locked someone out because they bought more than a handful of games.
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They'll get a shopping cart eventually. A few people were inconvenienced by this. In the grand scheme of things this isn't a big deal.
 
TheSmJ said:
They'll get a shopping cart eventually. A few people were inconvenienced by this. In the grand scheme of things this isn't a big deal.
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If it was the only problem EGS has had it wouldn't be the biggest deal, but its another thing on a pile of issues Epic has had since launching the store. EGS just continues to show how not ready for launch it was. It isn't 2003 anymore, digital platforms need to launch feature ready. They can't act like "live service" video games.
 
Jim Kim said:
A few people are outraged because the stores fraud protection kicked in BUT it was easily fixed by using customer support. Now what would you rather have Fraud protection or a shopping cart, if you answered protection you win a cookie.
Nothing to see here except tons of faux outrage.
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Both. It’s not an either/or situation. There isn’t a real excuse to not have a cart. You know who else doesn’t have a cart? Nintendo Switch and I hate it for the decision. Xbox One took a while to have a cart, but is better with it. PS4 has a cart system. Not having it is a lazy oversight and nothing more.
 
Don't get me wrong. I am no defender of Epic, and this certainly sucked for the affected individual, but it looks like it was just a dumb mistake. Typo in email address or something like that.

This is certainly not great, but it is also not indicative of them intentionally violating any laws or being dicks.
 
So apparently they didn't even know that it happened until the one dude reported it :LOL:
 
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