Anyone have experience sending a phone to Samsung for repair? What was the turnaround?

Pulled my Note 8 out of its case to find the back glass shattered.The Samsung support rep. was awesome and said they'd cover everything even though it went out of warranty last month, but I'm wondering how long I would be without a phone. I found an OEM back online for $28 and I'm sure I could repair it myself but I wanted to ask first. I'd be fine waiting a week to two weeks before I get it back, but if people have had longer waits I'll just order the part.

Send my Samsung S7. It was a little bit long, but in general ok

Had a three month old Note 8 with a dead screen. Samsung said "it's under warranty, so we'll fix it for you at no cost." Sent it in. They sent me a bill for $600.

Thanks. That's very discouraging. I just looked at the email they sent:

"Your device may be within the warranty period but certain defects or damage to the device are not covered by your warranty. Repair in such a case will require a repair fee."

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Guess I'll try support one more time to see if I can get a guarantee there won't be a charge. Either way I'm done with paying a premium for Samsung products.

viivo said:

Thanks. That's very discouraging. I just looked at the email they sent:

Guess I'll try support one more time to see if I can get a guarantee there won't be a charge. Either way I'm done with paying a premium for Samsung products.

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They are just saying that if your own damn fault you will be the one to pay for it. seems fair

Good luck, and if you can do the cosmetic fix locally or diy I`d explore that option. Turn around time for one repair about 3 weeks the first time, 2 weeks the second time, and now i assume until I get tired and move on (literally at one point told to buy a new phone instead of them fixing their improper repair).

Side note:
If by samsung rep you mean the first person you contacted on the phone, they have little say in how the service center operates. The phone rep sends you an invoice, and that invoice can change upon device intake. And then the fun begins. You can say no if the invoice changes, but thats on you to decide the time spent.

Make sure you properly package the device, since Samsung is the AsusRMA experience of the smartphone world in terms of finding ways to state user damage. My invoice repair price changed, called up to ask what happened, they stated broken screen but failed to document said broken screen in updated work order. When I mentioned I have the device pictures documenting the device before shipment, the story changed.