Buyer Asking for PIN # for Phone

H

Hulk

Supreme [H]ardness
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Nov 4, 2005
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I recently sold my used Moto Z3 Play phone three weeks ago.


I did a factory reset on it prior to shipping.


Today I get an email from the buyer asking me what the PIN number is to set up the phone.


What the heck?



1) I don't remember what the PIN number is.



2) I did a factory reset on it, everything got deleted from it.



Any advice?
 
Have them take a picture of the prompt. Was it a locked phone, maybe they put a sim in and it’s asking for sim unlock code?
 
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It's an Android phone. The last several versions of Android require you to log in with the same Google account, even after resetting it... to prevent theft :)

Is that what he's seeing?
 
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If you didn't set a pin then it should be the default, I would imagine.

I have seen a couple times on older flip phones that even after factory reset there was some user data left like custom words and images from text messages saved. Point is, yes it's totally reasonable to believe there could still be leftovers.
 
All pins and security should be disabled before the factory reset on either iOS or Android. You will be prompted to input the security info for either even after a factory reset.

When I sell a phone I disable all the security, factory reset it and verify the setup can start without a security issue.
 
Last edited:
jmilcher said:
All pins and security should be disabled before the factory reset on either iOS or Android. You will be promoted to input the security info for either even a free a factory reset.

When I sell a phone I disable all the security, factory reset it and verify the setup can start without a security issue.
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This. I just went through this with my old S5. A factory reset doesn't remove the security settings. Luckily I verified after the reset.
 
This is bizzare. I've only had Android flagships so i deal with the latest version of Android always (Nexus, Pixel and now OnePlus devices) and have never seen this.

Makes me think its something in those weird vendor modified versions of Android and not stock Android.
 
criccio said:
This is bizzare. I've only had Android flagships so i deal with the latest version of Android always (Nexus, Pixel and now OnePlus devices) and have never seen this.

Makes me think its something in those weird vendor modified versions of Android and not stock Android.
Click to expand...

Are they vendor modifed or vendor infected? :)
 
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