Lexar - Am I being punked? Never buy Lexar if you care about warranty.

Wasn't sure where else to post this topic. I have a Lexar flash drive under warranty that I needed to RMA because it died. The company told me to mail it to them which cost over $20. The drive itself at the time cost me maybe $80-90. I've been trying to get them to send me a replacement flash drive or refund me for the cost of the drive since August of 2018. Almost feels like I'm being trolled and I should probably forget about it. What advice would you guys have to offer? Anyway, buyer beware, if you care about warranty, don't go near Lexar.

Hello X.

Thank you for contacting Lexar support. I see in our system that we have received the defective product, however we have not shipped out your replacement as of yet. The delay is due to our recent move into new ownership which has caused a large amount of backed-up orders. Our warehouse is working diligently on processing all outstanding orders in a timely manner. We will be sending out your replacement as soon as possible and we appreciate your patience.

Hello X,

Thank you for contacting Lexar support. I see in our system that we have received the defective product, however we have not shipped out your replacement as of yet. The delay is due to our recent move into new ownership which has caused a large amount of backed-up orders. Our warehouse is working diligently on processing all outstanding orders
in a timely manner. I do see that as of 9/20/18 we started processing the paperwork for your RMA. I presume that your replacement will be sent out within the next 1-2 weeks, although there is no guarantee. We will be sending out your replacement as soon as possible and we appreciate your patience.

Hello X,

Thank you for contacting Lexar.
We do not have any updates at this time. We are still unable to ship to Canada. We are still working on getting that issue resolved as quickly as possible. We do appreciate you ongoing patience. Enjoy the rest of your day.

Hello X,

Thank you for contacting Lexar.
As we've previously explained in earlier emails. Currently there is an issue with UPS and the fees they charge our customers. We are attempting to resolve this issue and get the products shipped out as quickly as possible. We appreciate your ongoing patience.

Hello X,

Thank you for contacting Lexar.
I'm sorry to say that there is still a hold on all Canadian shipments. Due to a change in the companies we have had some issues with the logistics team and UPS. UPS has been trying to apply duties and taxes to orders and we are working towards reversing this so that you do not get charged. Due to this issue we are unable to provide an ETA for your replacement. We apologize for any inconvenience this has caused you and will update you as soon as we
have a tracking number for your replacement.

Hello X,

Thank you for contacting Lexar.
I'm sorry to say that I do not have access to that information as that is handled by a different branch of our company. The only information I can provide is that all Canadian shipments have been put on a hold and we are working to get this issue solved. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Hello X,

Thank you for contacting Lexar. I'm sorry for the delay in processing your refund. Due to internal changes we have been experiencing longer than expected turnaround times. I want to communicate that we are working diligently to overcome these delays and are striving to fulfill your RMA refund request as quickly as possible. We greatly appreciate your patience as we work towards processing your refund. Thank you.

Hello X,

Thank you for contacting Lexar. We are still experiencing problems issuing your refund. We may need
you to create a new PayPal so we can try again.

Hello X,

Thank you for contacting Lexar. Other refunds we have issued have gone through without incident.
On occasion when they do encounter problems like the one you see before you, the customer creates a secondary RMA then the refund is pushed through without a hitch.

Hello X,

Thank you for contacting Lexar. We cannot take the Card information, and creating a secondary RMA would not provide a solution.The only resolution would be for you to provide us a secondary Paypal Account.

Hello X,

Thank you for contacting Lexar support.
We are still are experiencing larger than normal turn around times due to logistical concerns while sending refund checks, and refunds via PayPal. I assure you that once your refund has been issued, we will be sending you a follow up email to notify you. We thank you for your patience and hope you have a great rest of your day!

Hello X,

Thank you for responding to Lexar. My apologies in the delay with processing your refund. I have reached out to our accounting department with your information once again, and asked for a prioritization on your case.
I will let you know as soon as we have an update. I appreciate your patience in this manner.

How old is your drive? You see, Micron discontinued its Lexar flash memory business back in 2017, and then sold off the brand name to Longsys of China. You may have gotten a drive that was manufactured and sold before the brand changed ownership.

This may be the reason why the current owners of the Lexar brand are under no obligation whatsoever to support any of the pre-Longsys products at this time.

It seems the issue stems from you living in Canada, if you were in the US, you would have gotten your drive a long time ago.
Now the refund issue is another thing, maybe it's because you are Canadian?

E4g1e said:

How old is your drive? You see, Micron discontinued its Lexar flash memory business back in 2017, and then sold off the brand name to Longsys of China. You may have gotten a drive that was manufactured and sold before the brand changed ownership.

This may be the reason why the current owners of the Lexar brand are under no obligation whatsoever to support any of the pre-Longsys products at this time.

Click to expand...

I don't know how old the drive is at this point, I'd just be guessing. They've had it for 8 months now so I assume It's probably about a year and 5 months old. If they're under no obligation to support this product due to a change in ownership/management, then they should just tell me this instead of stringing me along, wasting my time and theirs.

Zepher said:

It seems the issue stems from you living in Canada, if you were in the US, you would have gotten your drive a long time ago.
Now the refund issue is another thing, maybe it's because you are Canadian?

Click to expand...

That may have been the initial issue (Canada/US) however, that's not my problem when the product is under warranty. It could also be a lie / excuse on their end. I even offered to pay for the return shipping but they didn't go for it. The PayPal refund issue is strange. They said the payment wouldn't go through (there was an error), however I'm able to send and receive money from that PayPal account and I have monthly automatic billing / transactions enabled as well without a problem. So they asked me to set up a new PayPal account with my banking information, which involved me having to delete my bank from my primary so I could add it to my secondary PayPal. And once I do that, what do you know, they're "experiencing larger than normal turn around times due to logistical concerns" fancy that!