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In an interview with CRN, Todd Garrigues, director of partner sales programs at Intel, claims that the company will work on increased transparency and more effective communication in the future. He said that Intel got "some critical feedback" from partners following the recent CPU shortage, and said "The request, bluntly, was just to work harder at being transparent as close to real time as possible." More specifically, Intel says that want to form closer relationships with distributors to more effectively communicate with their smaller customers.
Andrew Piland, chief operating officer at San Diego-based Datel Systems, said the supply issues have continued to impact his company. One of Datel's best-selling processors has been the eighth-generation Intel Core i5-8500, but it has been struggling to obtain enough stock for the systems Datel builds for customers. As a result, Datel has been resorting to the more expensive Core i5-8600, which has cut into the company's margins because Datel's customers were already locked into lower prices for orders. He said Intel's commitment to increased communication with partners sounds like great news, but only if they can pull it off and fix the supply issue. "I don't know if I will believe it until I see it," Piland said. "Ultimately actions speak louder than words. I have not seen a lot of action."
Andrew Piland, chief operating officer at San Diego-based Datel Systems, said the supply issues have continued to impact his company. One of Datel's best-selling processors has been the eighth-generation Intel Core i5-8500, but it has been struggling to obtain enough stock for the systems Datel builds for customers. As a result, Datel has been resorting to the more expensive Core i5-8600, which has cut into the company's margins because Datel's customers were already locked into lower prices for orders. He said Intel's commitment to increased communication with partners sounds like great news, but only if they can pull it off and fix the supply issue. "I don't know if I will believe it until I see it," Piland said. "Ultimately actions speak louder than words. I have not seen a lot of action."