Ok, sorry for the rant, I would like to ask the question here since I don't normally visit any other forum.
I have had a family plan (it was 5 lines until recently) with some extra discounts since 2005 or 2006 (this is where the grandfathered option comes in). I have been out of contract for a long time now and yesterday I decided to get on a Best Buy promotion that gives me $600.00 OFF on 2 Galaxy S9s. I did call the AT&T store near my house first to give them first crack at getting my business but the young lady on the phone told me they had no such promotion, the only one was if I were to get a new line, which I don't want nor need. she insisted to get the line and then cancel my other number (I am still trying to figure out what the advantage of doing that is vs the headache of telling everyone I have known for over 20 years that I swap phone numbers. I am getting a headache just thinking about it). But I digress.
The young man helping at BB is very efficient and tells me he will get me out of there in no time flat because it is a simple process since I own my phones and I am not going to trade them in (I am now thinking he jinxed the whole thing ) but when he is getting towards the end, the system does not allow him to let me keep my old plan and is forcing him to put me on a new plan?
He then tells me the only option is to call AT&T and ask to see whether they can put me back to my old legacy plan once we are done with the process, to which I declined and told him I rather we call first since I trust AT&T honesty as far as I can throw them and this is not very far. Sure enough, none of the people I contacted wants to take me on since apparently it is a bother to them or they just don't care enough because they are on a salary.
My only 2 options now are to seek shelter elsewhere (xfinity + verizon, which don't get me wrong, have the worst customer service even though I heard they have spent money trying to clean up their act) or buy my own phones and just swap my SIM card to them because I see no other alternative.
Thanks
I have had a family plan (it was 5 lines until recently) with some extra discounts since 2005 or 2006 (this is where the grandfathered option comes in). I have been out of contract for a long time now and yesterday I decided to get on a Best Buy promotion that gives me $600.00 OFF on 2 Galaxy S9s. I did call the AT&T store near my house first to give them first crack at getting my business but the young lady on the phone told me they had no such promotion, the only one was if I were to get a new line, which I don't want nor need. she insisted to get the line and then cancel my other number (I am still trying to figure out what the advantage of doing that is vs the headache of telling everyone I have known for over 20 years that I swap phone numbers. I am getting a headache just thinking about it). But I digress.
The young man helping at BB is very efficient and tells me he will get me out of there in no time flat because it is a simple process since I own my phones and I am not going to trade them in (I am now thinking he jinxed the whole thing ) but when he is getting towards the end, the system does not allow him to let me keep my old plan and is forcing him to put me on a new plan?
He then tells me the only option is to call AT&T and ask to see whether they can put me back to my old legacy plan once we are done with the process, to which I declined and told him I rather we call first since I trust AT&T honesty as far as I can throw them and this is not very far. Sure enough, none of the people I contacted wants to take me on since apparently it is a bother to them or they just don't care enough because they are on a salary.
My only 2 options now are to seek shelter elsewhere (xfinity + verizon, which don't get me wrong, have the worst customer service even though I heard they have spent money trying to clean up their act) or buy my own phones and just swap my SIM card to them because I see no other alternative.
Thanks