Motorola Partners with iFixit to Sell Mobile Repair Kits

AlphaAtlas

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While most smartphone manufacturers aren't too fond of 3rd party repair services, Motorola is bucking the trend. iFixit says "they’re the first smartphone manufacturer ever to supply OEM parts to iFixit," and that "Motorola is setting an industry-leading example of a company that’s looking forward-not just six months ahead to next quarter's margins, but decades ahead when devices are damned for the landfill." You can buy official repair kits on iFixit's site now, and one can hope that more manufacturers will follow in Motorola's pro-right to repair footsteps.

We can't fix the system alone. We need our community of fixers to spread the word online and in their local communities. We need legislators to make fair repair laws that hold manufacturers responsible. And most of all, we need manufacturers to make integral changes to their business models to put people and the planet before profit. Motorola is setting an example for major manufacturers to embrace a more open attitude towards repair. If you’re a Motorola customer, you can now either send in your broken device directly to Motorola for repair-or you can fix it yourself with the highest quality parts and tools, plus a free step-by-step guide, all included in our official Motorola OEM Fix Kits. That's a model worth replicating, and we couldn't be more thrilled to consider Motorola a repair ally.
 
Hopefully they come out with a battery replacement for the Nexus 6. Mine's not totally dead yet but it's getting harder and harder to get through a full day with it.
 
Hopefully they come out with a battery replacement for the Nexus 6. Mine's not totally dead yet but it's getting harder and harder to get through a full day with it.

From Google?

I wouldn't get your hopes up. When our family tried to RMA a boot looping Nexus 6P ahwile back, they just kept sending different refurbs... Which had the exact same battery issues. Eventually, after switching between enough reps, they gave us a refund. And we were lucky :/
 
/me tip his hat at Motorola,,,, which was also my first phone wayyyyy back in the day.
 
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Glad to hear this. I like my Z2 Force, it's the right direction, exactly opposite of Samsung's (y)

BTW: I broke my S8 within a week, fragile piece of shit. My Motorolla's have been tanks, nothing has failed with them so far and I used and abused my Droid Turbo. The Kevlar back cover was awesome and their screen selection is terrific. A durable plastic that is shatter proof, works even after serious abuse, and although it is a softer material that can scratch easily, adding a cheap replaceable screen protector of Gorilla Glass fixes that issue. My battery life is solid, 25-30% used on average a day, and I charge every night as a rule. Had the phone over a year now, it'll outlast it's service life at this rate just like my Droid Turbo did.
 
I picked up a display and a battery for my Moto Z from IFixit a couple months ago. The Moto Z was a EASY repair. Same can't be said for older moto devices.
 
Kinda annoyed that Lenovo has been slow on android releases, but this is a step in the right direction (as opposed to Apple).
 
Wow, I'm impressed!! Good on you, Motorola!!

Now, does anyone know of a Motorola device that is the same or better than Sony's XZ1?
 
This is one of the most forward thinking moves i've seen a tech company make.

Well done motorola! I already have a moto phone, and now I am even more sure my next one will be a moto again.

From Google?

I wouldn't get your hopes up. When our family tried to RMA a boot looping Nexus 6P ahwile back, they just kept sending different refurbs... Which had the exact same battery issues. Eventually, after switching between enough reps, they gave us a refund. And we were lucky :/

Hate to say it, but mine just went into the garbage/recycle bin! I will likely never buy a Huawai/Goggle phone again. Not because of the battery issue, but because of the crap experience with trying to get an fairly new phone fixed and getting nowhere!
 
Honestly, I'm not apposed to having my phone repaired by the manufacturer IF the price is reasonable and the repair process is simple and fast to initiate. The problem being, most manufacturers overcharge for repairs and/or don't repair phones that aren't covered by warranty issues.

With that said, I have to give props to OP. My OP6 took a tumble at 60 MPH last month. Both the phone and case separated in a flurry of heartbreak and destruction. A quick online chat with an OP rep, and I was able to have the LCD screen, back cover and mid-frame replaced for less than $150. As a bonus, they replaced my battery for free. The whole process took less than a week to complete and included overnight shipping both ways.
 
Wow, I'm impressed!! Good on you, Motorola!!

Now, does anyone know of a Motorola device that is the same or better than Sony's XZ1?


I have the Moto Z2 Force and I think it's a great phone but I would caveat that, it depends on what is important to you in a phone. Cell phones are so capable, do so many things, people use them in many different ways.

Do you love listening to music on the go? Streamed? BT headphones/buds or car connect?

The camera? How important? I use mine for detailed pics but it doesn't always focus easy up close but it's great for common use.

See what I mean?

Think about how you use your phone the most and lay it out that way.

As for me specifically, I know nothing about your phone so I can't offer any comparison. I can only say that it works good for most of what I like doing, and I think it's a tough phone that will last, has so far.
 
While most smartphone manufacturers aren't too fond of 3rd party repair services, Motorola is bucking the trend. iFixit says "they’re the first smartphone manufacturer ever to supply OEM parts to iFixit," and that "Motorola is setting an industry-leading example of a company that’s looking forward-not just six months ahead to next quarter's margins, but decades ahead when devices are damned for the landfill." You can buy official repair kits on iFixit's site now, and one can hope that more manufacturers will follow in Motorola's pro-right to repair footsteps.

We can't fix the system alone. We need our community of fixers to spread the word online and in their local communities. We need legislators to make fair repair laws that hold manufacturers responsible. And most of all, we need manufacturers to make integral changes to their business models to put people and the planet before profit. Motorola is setting an example for major manufacturers to embrace a more open attitude towards repair. If you’re a Motorola customer, you can now either send in your broken device directly to Motorola for repair-or you can fix it yourself with the highest quality parts and tools, plus a free step-by-step guide, all included in our official Motorola OEM Fix Kits. That's a model worth replicating, and we couldn't be more thrilled to consider Motorola a repair ally.

Good for them! This should be good for both fronts, consumers get genuine parts and proper service and Motorola gets to make more sales and improved rep. Clearly they see that people don't just go and buy a new phone when they crack their existing one so they don't gain in sales but only open a market for random repair shops who have questionable parts. This way they could make some money on selling genuine parts which I'm sure they have to stock anyway for warranty service. I hope it works well for them and others will pick up on it too. This ought to keep more electronics out of the landfill as well!
 
It is a good move. I like Motorola and I had one of their phones.

BUT, if the battery was removable the battery swap kit would cost about $20, instead of the $40 they're charging. My current phone has user replaceable batteries. It doesn't require tools and I got a new battery shipped to my house for about $15. I probably won't be able to get another battery for it, the next time it needs one. So, maybe I'll get a Motorola next time. Very few new phones have removable batteries and it's the first thing that usually wears out. For me, at least.
 
From Google?

I wouldn't get your hopes up. When our family tried to RMA a boot looping Nexus 6P ahwile back, they just kept sending different refurbs... Which had the exact same battery issues. Eventually, after switching between enough reps, they gave us a refund. And we were lucky :/

Nexus 6 is "from Google" but it's a Motorola phone (down to the "M" logo on the back of it). The 6P was a Huawei IIRC.

It is a good move. I like Motorola and I had one of their phones.

BUT, if the battery was removable the battery swap kit would cost about $20, instead of the $40 they're charging. My current phone has user replaceable batteries. It doesn't require tools and I got a new battery shipped to my house for about $15. I probably won't be able to get another battery for it, the next time it needs one. So, maybe I'll get a Motorola next time. Very few new phones have removable batteries and it's the first thing that usually wears out. For me, at least.

I'll take $40 over $400+ for a new phone.
 
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Very cool to see and good on you moto. If my V10 is ever outdated I'll be looking your way!
Started getting into cellphone repair recently (well always had modded them physically/software-wise since the Motorola V3i lol but proper repair now) and found it amazingly easy to do a headphones jack replacement, brand new one feels so nice. No more crackling... it's surprisingly easy if you are good at pulling tiny/fiddly shit apart. I used to do laptops so it's pretty simple and similar process.
Only thing I don't have is a vacuum chamber for screen sealing if you do a glass cover replacement... sigh.
 
Looks like my next phone will be a Motorola. Hope they don't mind waiting though....still rocking a HTC m8 from 4.5 years ago. So far I've unlocked it, rooted it, installed an android 8.1 ROM, and opened it up to replace the battery.
I plan to keep it until it burns out completely.

But I really have to tip my hat to Motorola. What will probably kill my current phone off is lack of parts. If they make parts available, I'm in. The knockoff batteries are questionable at best.
 
My Moto G4 is still chugging along. This makes me want to make my next phone another Motorola all the more.
 
As for me specifically, I know nothing about your phone so I can't offer any comparison. I can only say that it works good for most of what I like doing, and I think it's a tough phone that will last, has so far.
Hmmm... a reasonable and non-fanboi response. You're obviously a shill for, uh, someone. :)
 
*walks in with his iphone and looks around*

*doesn't find any repair kits, only fancy accessories to buy*

*sulks away....*
 
Glad to hear this. I like my Z2 Force, it's the right direction, exactly opposite of Samsung's (y)

BTW: I broke my S8 within a week, fragile piece of shit. My Motorolla's have been tanks, nothing has failed with them so far and I used and abused my Droid Turbo. The Kevlar back cover was awesome and their screen selection is terrific. A durable plastic that is shatter proof, works even after serious abuse, and although it is a softer material that can scratch easily, adding a cheap replaceable screen protector of Gorilla Glass fixes that issue. My battery life is solid, 25-30% used on average a day, and I charge every night as a rule. Had the phone over a year now, it'll outlast it's service life at this rate just like my Droid Turbo did.
I have a z2 force also. Bought it brand new a month or two ago. It’s slim and fast, and after a screen protector was out on it was ready for daily abuse.

Battery life though? Terrible compared to my s8+/s9+ and my iPhone 8 plus
 
I have a z2 force also. Bought it brand new a month or two ago. It’s slim and fast, and after a screen protector was out on it was ready for daily abuse.

Battery life though? Terrible compared to my s8+/s9+ and my iPhone 8 plus
they want you to buy a moto mod to remedy that. not the best design decision.
 
I have a z2 force also. Bought it brand new a month or two ago. It’s slim and fast, and after a screen protector was out on it was ready for daily abuse.

Battery life though? Terrible compared to my s8+/s9+ and my iPhone 8 plus

Not surprising, I don't push mine. In fact, many hours of the day it sits in a locker outside our building cause we can't take them in. I'm glad you brought it up, I probably have an unrealistic view of that aspect of the phone.

I'd run mine without a case, but after shattering my S8, if anything happened to this Z2 and I didn't have a case on it, my wife would never ever shut up about it. And it would come up at every opportunity until death do us part.
 
I wonder if fixing a broken Motorola screen yourself still voids your warranty.
 
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