One of the reasons Apple is worth the money...

Ok cool, good to know. To be fair my wife practically had to drag me out of the Apple store in that occasion, she knew I was pretty damn close to just losing my shit on that employee, and the supervisor who backed him up, too. I never tried calling or chatting since I'd tried that already and been told to pound sand over the phone a few months before u tried to get help in person. I probably should've tries calling again...who knows...

Absolutely agree with you UnknownSouljer , I think each time you walk into a store with an issue, you expect to be treated like a human being, and as someone who has spent money on a product that now expects their issue(s) to be remedied. Unfortunately, we all know how vast the mentality of the human population is. You'll either get someone who understands and will be lenient, or someone who doesn't care and does things by the book (mostly for out of warranty work in this scenario). I've had multiple Dell's, Samsung's, Lenovo's, Acer's, and ASUS laptops, and I've never received the same quality of support from them as I did from Apple. Did I receive fantastic service in most cases? Sure did, but those experiences absolutely fall flat when it comes to walking into my local (10 minute drive) Apple store, plopping my hardware down, and getting the issue resolve (either a new product or the same one fixed if it can be done on site and under an hour or two; I need my hardware for work, so I can't really be without it). Your experience(s) may vary, as with anything.

I set my expectations really, really fucking low. That way, I know I won't get disappointed. Do I expect my problem to be fixed? Well, yes, but to a point. Let's be realistic though, if I'm out of warranty or if I fucked it up trying to fix it on my own, I expect nothing. Additionally, no one wants to bend over backwards to fix your stuff for you. In rare cases, yes people show leniency and go out of their way, but keep in mind, we're humans. What someone will or won't do is out of our control, and getting angry at a company because Bob at the Apple store or at the Microsoft store told you to piss off because you were 2-3 months out of warranty is ridiculous. Ok, so report him for being an asshole then. There's little you can really do in the grand scheme of things, find another store is what I'd do. If the vast majority of my warranty experience(s) has/have been positive, I'm going to keep buying said product. Why? Because I like it and it works. I'm not going to stop buying something because of one or two bad experiences with underpaid reps. That's just my opinion though of course.

In PNut12345 's case specifically, that could have been handled a lot better. No one should be refused service if a company's software bricked the company's phone, that's beyond idiotic. I also don't envy having to drive 3 hours to get something fixed, only to find that they won't do shit.

PNut12345 said:

Ok cool, good to know. To be fair my wife practically had to drag me out of the Apple store in that occasion, she knew I was pretty damn close to just losing my shit on that employee, and the supervisor who backed him up, too. I never tried calling or chatting since I'd tried that already and been told to pound sand over the phone a few months before u tried to get help in person. I probably should've tries calling again...who knows...

Click to expand...

The magic words tend to be be, "I'm not used to this kind of treatment/resolution/etc. because Apple Corporation has set my expectations at [...]"

Then they can code it as meeting expectations set by customer care. Sometimes you do get people who have had a bad day or maybe took a wrong or regretful approach towards, but I have never been refused a replacement for a bricked iOS device including ones (long) outside of Apple warranty. The one and only time I've had to call in "over someone's head" was when the store refused to service my wife's phone because they claimed it was tampered with via a 3rd party screen replacement. That was settled in our favor, too, since she explained she had the screen replaced in what had appeared to be a legitimate Apple store in China. Apple Corp. called the store and approved the replacement and explained they were aware of counterfeit Apple stores in China. I have no idea whether they knew that to be true or what the case was, but we were sent out of the store with a new phone.

(there was a little more to the story, basically they started to take it apart, a bit of spark flew out the side (lol) and they handed it back completely freaking broken and said that's been tampered with to which I replied well at least give it back to us in the condition it came in as (which was everything working except for sound). Fun times!

All good to know. I got an iPhone 8 Plus last week. It’s in an otter box commuter with a screen protector and I’m sure it will be as pampered as any of my other phones. Here’s hoping I won’t have to find out first hand how customer support is these days lol.

PNut12345 said:

All good to know. I got an iPhone 8 Plus last week. It’s in an otter box commuter with a screen protector and I’m sure it will be as pampered as any of my other phones. Here’s hoping I won’t have to find out first hand how customer support is these days lol.

Click to expand...

The only complaint I have with mine is how easily this screen scratches, but a) my Nexus 6 was much the same, and b) I have absolutely no screen protector. Even still, I feel this glass is way, way softer than it should be. Next refresh cycle, I'm probably going to shell out for the Whitestone screen protector.

Considering that tempered glass screen protectors can be had for $8, and screens are $150. I’d say that protecting it is worth the minimal investment cost. Especially if you want to resell and get maximum money out of the backend.

But I suppose we all have a different view on value and experience we want to have from our phones.

I used to be all about putting a case on and putting a tempered glass screen protector on my phones, but as of the 6S, I just haven't really cared. I swap phones every release cycle, so there is zero incentive to baby it. That's just my personal scenario though.

BiH115 said:

I used to be all about putting a case on and putting a tempered glass screen protector on my phones, but as of the 6S, I just haven't really cared. I swap phones every release cycle, so there is zero incentive to baby it. That's just my personal scenario though.

Click to expand...

I go naked and love it!

BiH115 said:

I used to be all about putting a case on and putting a tempered glass screen protector on my phones, but as of the 6S, I just haven't really cared. I swap phones every release cycle, so there is zero incentive to baby it. That's just my personal scenario though.

Click to expand...

If you have money to drop on phones every year and you don't care about resale value then yeah I guess it doesn't matter much.
I feel like I take pretty good care of my phones, but even with that, I've had several 3-4' drops that would of probably destroyed the screen if not for the case/tempered glass (shatter the tempered glass on one occasion without damage to the screen). I also plan on keeping my phone until it's basically not updated or I start making a whole lot more money.
I'd rather spend $800-$1k on something else everytime a phone upgrade comes up.

UnknownSouljer said:

If you have money to drop on phones every year and you don't care about resale value then yeah I guess it doesn't matter much.
I feel like I take pretty good care of my phones, but even with that, I've had several 3-4' drops that would of probably destroyed the screen if not for the case/tempered glass (shatter the tempered glass on one occasion without damage to the screen). I also plan on keeping my phone until it's basically not updated or I start making a whole lot more money.
I'd rather spend $800-$1k on something else everytime a phone upgrade comes up.

Click to expand...

Agree, but I run a small business and we have a great contract to upgrade our hardware every year for a rate that includes support, so it's really not that big of a deal. For my personal phone I'm on T-Mobile's Jump on Demand program, so I can basically upgrade once a month if I wanted to. I just like having the latest/greatest.

Man a lot of people in this thread that just want to bash a different product than they own, weird stuff.

Glad OP found his phone, and my wife and I love the find your iphone feature. With two toddlers, we are setting off the ping pretty often. Definitely a great feature to have, regardless of your phone of choice.

I have to use a bumper on my phone bc I use software MFA tokens on it.

I guess if I wanted to go naked I'd have to go buy a Yubikey.

Still, I drop phones often enough that naked isn't an option.

Also the Fruit Stand can be a weird CS experience.
I had one issue with a 13" MBP.
They acted weird about servicing it, so I pulled out a Thinkpad and started a live coding session in the middle of their store loudly describing the differences btw SVR4 Unix and BSD.....that worked.

Couple weeks ago I bought a 2018 iPad, Pencil, and a case for a test drive.
I paid with Android Pay off a Pixelthe Sales Associate scoffed, but it charged thru.
The Apple attitude really trickles down.
I'm going to have to setup a Surface with a Thinkpad editing an image I shot off my Pixel when I return the iPad setup.

Apple has 'Find my Phone' and I have heard that it's good from others so I totally trust the OP. Someone mentioned Google Android has this feature for their phones, also. But, how do they compare? How well does it work? Has anyone owned both an iPhone and an Android phone and can compare the two and the 'finding' feature for both?

pavel said:

Apple has 'Find my Phone' and I have heard that it's good from others so I totally trust the OP. Someone mentioned Google Android has this feature for their phones, also. But, how do they compare? How well does it work? Has anyone owned both an iPhone and an Android phone and can compare the two and the 'finding' feature for both?

Click to expand...

Having used both, both work equally well. Keep in mind I’m comparing Samsung Find my Phone to Apple Find my Phone. In my experience, there’s absolutely no difference.