AMD's Ryzen 2200/2400 bootkit "availability"

So, basically, AMD isn't going to send me a bootkit for my Ryzen 2400g/Asus TUF B350m combo that WILL NOT BOOT until I can supply a written note from Asus that says basically I'm completely up a creek without a paddle.

Asus is telling me that my samsung b-die ram that will totally work with this motherboard (Trident-Z) isn't compatible. Because it's not on their list. And that's why it's not booting. It has nothing to do with the fact that the bios isn't updated to support this CPU.

I am getting the runaround from both vendors, and the level of "pleased" with my purchase I'm at right now is almost nil. I want to support AMD and the ryzen platform but this is complete garbage.

you send them a pic of cpu, board and invoice? I thought that was all that was needed. where'd you order from? you could take it to a local shop see if they'll flash it for you.
also, this isn't the first time this has happened nor the last.

It's not all that's needed.

I sent them a pic. And documentation from Asus that said "contact AMD". They want me to talk to Asus and get them to say that they won't do anything. Which they won't because their support doesn't understand that the bios isn't flashed to the right version.

To say that I'm at my wits freaking end is putting it mildly. This should be easy, and it isn't.

Understand that I'm annoyed because of the PLETHORA of tech site articles stating that AMD is willing and able to supply a CPU to use to upgrade your BIOS to a compatible version and so far, AMD is FAR from able to do that without jumping through an immeasurable amount of hoops.

Shitty, I guess you had no choice but to go out and buy ram on their list and lo and behold, it didn't work.

contact your POP and ask for an exchange to an updated board.
again, this isn't the first time...

pendragon1 said:

contact your POP and ask for an exchange to an updated board.
again, this isn't the first time...

Click to expand...

Is that an excuse for terrible support?

I wouldn't have even bothered had all the tech sites not gone on about the availability of the boot kit. Based on EVERY article you would have assumed this was a non issue. But here I am with hardware that isn't better than a paperweight at the moment.

no its statement that this has happened before and it will happen again. it has always been on the end user to ensure that the mobo they were trying to use actually supports the chip they are putting in or have another chip on hand to do the flash. you cant expect every mobo that is already out in market to magically have the new bios loaded when a new chip comes out. the articles I saw and the GN video I watched/posted seemed to make it look like a simple procedure but this was AMD trying to be nice as NOBODY has done this before. I never saw anywhere saying you needed a note from the board maker.

so 4 options:
1: exchange the board for a new one that already supports the new chips,
2: go to a local shop and get them to flash it for you,
3: keep fighting with AMD
4: or return it.

essentially you need to deal with it the old way since them being nice isn't working.

pendragon1 said:

no its statement that this has happened before and it will happen again. it has always been on the end user to ensure that the mobo they were trying to use actually supports the chip they are putting in or have another chip on hand to do the flash. you cant expect every mobo that is already out in market to magically have the new bios loaded when a new chip comes out. the articles I saw and the GN video I watched/posted seemed to make it look like a simple procedure but this was AMD trying to be nice as NOBODY has done this before. I never saw anywhere saying you needed a note from the board maker.

so 4 options:
1: exchange the board for a new one that already supports the new chips,
2: go to a local shop and get them to flash it for you,
3: keep fighting with AMD
4: or return it.

essentially you need to deal with it the old way since them being nice isn't working.

Click to expand...

That's fine but take a look at the amount of tech site articles praising the AMD "bootkit" option that essentially a non starter.

I find that rather disingenuous on their part.

youre the only one ive seen have a prob.

I'm guessing you already tried lying to Asus about replacing the incompatible ram with a set on the list?

^ option 5

Nobu said:

I'm guessing you already tried lying to Asus about replacing the incompatible ram with a set on the list?

Click to expand...

I've had it up to here with both AMD and Asus.

I'm going to buy and return a Ryzen CPU from microcenter to flash the bios. It's the easiest solution. It's also not what I should have to do given what was reported about how the AMD bootkit would work.

every time this has happened you had to do it yourself. amd was trying to be nice, it didn't work out for you, go do it the old way. if youre near a MC call them, tell them you have a board you need flashed and how much they charge to do it.

I ordered an ASROCK listed as compatible and got it just the other day and the version printed on the bios is 3.30 (not compatible, has to be 4.30 or higher) and it doesn't do anything at all when powered up, not even error beeps, even though it has one of the ready for 2000 series stickers on it. Also, I am using RAM from the QVL for Raven Ridge for the model.

I did fill out the support contact for Asrock, but they haven't contacted me back yet.

I also filled out the AMD bootkit RMA form, but their procedure on the site seems needlessly involved, requesting correspondence with the motherboard maker as to why their support isn't suitable.

Has the OP, or anyone else that isn't a part of the gaming press, actually gotten a boot kit from AMD?

Really seems in AMD's interest to just get the loaners out without a bunch of hassel so that people aren't returning a bunch of good boards and CPUs just because the bios wasn't up to date enough.

I may be ignorant about all the memory quirks Ryzen has, but even if the ram is not in the QVL since when has that ever prevented the system from booting up? At default the speed is set to failsafe 2133mhz speed and loose timings so any ram chip, unless something is wrong with the hardware, should boot up. The problems happen when you try to run the Ram at its rated speed and your motherboard does not like it. Simply put, I think Asus is full of shit when they are claiming memory is the issue and I would probably call them out on it.

Nexus6 said:

I've had it up to here with both AMD and Asus.

I'm going to buy and return a Ryzen CPU from microcenter to flash the bios. It's the easiest solution. It's also not what I should have to do given what was reported about how the AMD bootkit would work.

Click to expand...

EDIT: that's exactly what you suggested... Its too early for me to think it seems.

Option 6: (shouldn't hopefully cost you a pennny)

Similar issue with my 2200G. In this case I didn't even try to contact AMD or Asrock for a boot-kit.

So I too live near a microcenter and I had heard they would update it for $15. So I went there with the intent of begrudgingly letting someone else handle such a silly issue.

When I get there in the morning, it ends up they don't have anyone who can look at it soon and that the service would also charge $30. For a $99 CPU that was a no go for me, plus I wanted to get it done asap.

So I say no thanks, and procede to their CPU aisle and buy myself their cheapest AM4 compatible APU (the crappy ones). Lucky enough they had a open box chip and it was $40.

So I took it home, and updated everything myself. The same day I went back and returned the open box chip. I assumed they would charge me a 15% restocking fee (on a $40 part), however they did not.

Sooo before giving up, you should try that option for sure. It should have you up and running in less than a day.

sover said:

I ordered an ASROCK listed as compatible and got it just the other day and the version printed on the bios is 3.30 (not compatible, has to be 4.30 or higher) and it doesn't do anything at all when powered up, not even error beeps, even though it has one of the ready for 2000 series stickers on it. Also, I am using RAM from the QVL for Raven Ridge for the model.

I did fill out the support contact for Asrock, but they haven't contacted me back yet.

I also filled out the AMD bootkit RMA form, but their procedure on the site seems needlessly involved, requesting correspondence with the motherboard maker as to why their support isn't suitable.

Has the OP, or anyone else that isn't a part of the gaming press, actually gotten a boot kit from AMD?

Really seems in AMD's interest to just get the loaners out without a bunch of hassel so that people aren't returning a bunch of good boards and CPUs just because the bios wasn't up to date enough.

Click to expand...

as far as the correspondence part, just show the date you sent in the support email, tell them they haven't contacted you back after X amount of days and they'll bypass all the other crap and ship it out.

the problem isn't AMD, it's all the idiots that exploited the customer friendly way they were originally doing stuff like this back when they decided to allow people to replace their ryzen processors that may or may not of had the compiling bug. at that time they were shipping out the new processors before the the customer had to ship back their current one so that they didn't have any downtime.. but people didn't bother sending back the old one so they were forced to make customers ship the old one first before the new one was shipped out(usually took a week). so now we're stuck with this bullcrap because some jackasses ruined it for everyone else.