Why I love Corsair and I will support them (in my little) This is not a particular useful thread b

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sblantipodi

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This is not a particular useful thread but just a way to say Thanks to Corsair for their constant help and support.
On average, I assemble five complete rigs every years, for me, my relatives, my friends and collegues and sometimes I sell my parts to them to buy new components.
Sometimes some parts fails, and this can make a PC/Workstation unusable, a very annoying thing in the modern era.

I assemble PCs since the 486 era and I have done dozens of RMA with different manufacturers and nothing can be compared to Corsair.

Ok, don't want to be too verbose, I had problems with PSU and with the AIO and they helped me in a snap...

I love Corsair and I recommend it to everyone, they solves problems and they sell quality products.
 
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I've had really good experiences with Corsair, but nothing beats the service I've gotten with XFX and EVGA.
 
Yea, I like their products too but have had some bad customer service experiences lately. They've kinda gone downhill since they've gotten bigger/more popular over the years.

It's taken them over 5 business days so far and I'm still waiting on an actual response in regards to my request for a return/refund from their webstore. Customer service phone call says that I have to do it through the ticketing system and that I should give them 2 more business days.

It's also within their rights, but they declined to RMA a bad stick of RAM because I misplaced the receipt when I moved and have no way of finding it. In the past, they would've replaced it no questions asked. Will likely go with another brand when I upgrade to Zen+ or Zen2.
 
I get pretty loyal to companies for certain products. In my experience, Corsair is tops for cases, power supplies, and CPU water coolers.
 
I've had more bad experiences with them than good, even with them knowing I test and review products. Even wth factory reps being involved and me to telling CS that rep told me to contact them for replacement it has been a nightmare. I think how well the treat customers depends in a large part on what country consumer lives in and how good that country's comsumer laws are as well as how well they are enforced. It seems USA consumers get better support than most other countries .. at last my dealing with them in USA vs UK have been smoother / less hassle. ;)
 
iDShaDoW said:
It's also within their rights, but they declined to RMA a bad stick of RAM because I misplaced the receipt when I moved and have no way of finding it. In the past, they would've replaced it no questions asked. Will likely go with another brand when I upgrade to Zen+ or Zen2.
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They're giving me the no-receipt run-around on a gaming mouse with a bad left button. Unlike the majority of my purchases, this was purchased at B&M store over a year ago with cash. Receipt's long gone. And yes, they've replaced stuff for me before no questions asked. The most recent being a HS1 headset with a broken mic arm- and that was a $75 item.

This was their response to my mouse sans receipt:

"We'd need a copy of the receipt or invoice to validate and approve the RMA. If it was purchased from a store's website, I'd suggest checking for a copy in your email or on their website. If it was purchased in a physical store the store may have a copy. Otherwise, if you've purchased other Corsair items in the past 2 years, I'd suggest uploading receipts for those and responding back and I'll see what we can do. Also please attach a pic of the lot code or serial number."

"I'll see what we can do." For a $40 mouse just over a year old. It pissed me off. So I'm sending the Corsair CS drone Amazon invoice copies from the past eight years totaling over $900. If Newegg kept its order history intact, I could probably add at least another $500 to it.

Maybe this is a result of the company's sale to EagleTree Capital. I'm getting ready to build again, and now I'm seriously questioning why Corsair.
 
Saturn_V said:
They're giving me the no-receipt run-around on a gaming mouse with a bad left button. Unlike the majority of my purchases, this was purchased at B&M store over a year ago with cash. Receipt's long gone. And yes, they've replaced stuff for me before no questions asked. The most recent being a HS1 headset with a broken mic arm- and that was a $75 item.

This was their response to my mouse sans receipt:

"We'd need a copy of the receipt or invoice to validate and approve the RMA. If it was purchased from a store's website, I'd suggest checking for a copy in your email or on their website. If it was purchased in a physical store the store may have a copy. Otherwise, if you've purchased other Corsair items in the past 2 years, I'd suggest uploading receipts for those and responding back and I'll see what we can do. Also please attach a pic of the lot code or serial number."

"I'll see what we can do." For a $40 mouse just over a year old. It pissed me off. So I'm sending the Corsair CS drone Amazon invoice copies from the past eight years totaling over $900. If Newegg kept its order history intact, I could probably add at least another $500 to it.

Maybe this is a result of the company's sale to EagleTree Capital. I'm getting ready to build again, and now I'm seriously questioning why Corsair.
Click to expand...

I don't get it. What's the problem in their answer?
You want an RMA without a single proof of purchase? o_O?
 
Saturn_V said:
They're giving me the no-receipt run-around on a gaming mouse with a bad left button. Unlike the majority of my purchases, this was purchased at B&M store over a year ago with cash. Receipt's long gone. And yes, they've replaced stuff for me before no questions asked. The most recent being a HS1 headset with a broken mic arm- and that was a $75 item.

This was their response to my mouse sans receipt:

"We'd need a copy of the receipt or invoice to validate and approve the RMA. If it was purchased from a store's website, I'd suggest checking for a copy in your email or on their website. If it was purchased in a physical store the store may have a copy. Otherwise, if you've purchased other Corsair items in the past 2 years, I'd suggest uploading receipts for those and responding back and I'll see what we can do. Also please attach a pic of the lot code or serial number."

"I'll see what we can do." For a $40 mouse just over a year old. It pissed me off. So I'm sending the Corsair CS drone Amazon invoice copies from the past eight years totaling over $900. If Newegg kept its order history intact, I could probably add at least another $500 to it.

Maybe this is a result of the company's sale to EagleTree Capital. I'm getting ready to build again, and now I'm seriously questioning why Corsair.
Click to expand...

they tend to ask proof of purchase with Mouse and Keyboards. because as gamer we are those are the pc components that suffer more than anything else, a mouse have microswitch rated for certain millions of *clicks* as a keyboard have key rated for certain millions of *keystrokes* they just need to verify how old those components are because they expect a duration of certain years...
 
Corsair cases, PSUs, AIO Coolers, SSD's and memory fans are all top notch. Have bought over 50 PSU's in last 5 years with NO failures!
Their memory is another story. Over a dozen RMA's out of 24 sets (most 64gb or 128gb). Just had to RMA an RMA replacement set last month. Won't be buying their memory ever again!
 
sblantipodi said:
I don't get it. What's the problem in their answer?
You want an RMA without a single proof of purchase? o_O?
Click to expand...

I'm not talking about a five-year old power supply, or a memory stick or a liquid CPU cooler. I'm talking about a $40 mouse that failed in the first year of ownership and the first year of availability (M65 Pro RGB, Date First Available March 18, 2016) The mouse that preceded it (Microsoft Sidewinder) soldiered for EIGHT years before the left button started going bad.

Araxie said:
they tend to ask proof of purchase with Mouse and Keyboards. because as gamer we are those are the pc components that suffer more than anything else, a mouse have microswitch rated for certain millions of *clicks* as a keyboard have key rated for certain millions of *keystrokes* they just need to verify how old those components are because they expect a duration of certain years...
Click to expand...

If it was for an older mouse I would've understood that. No microswitch lasts forever. But I hoped to get a little more mileage than a year.
 
Saturn_V said:
I'm not talking about a five-year old power supply, or a memory stick or a liquid CPU cooler. I'm talking about a $40 mouse that failed in the first year of ownership and the first year of availability (M65 Pro RGB, Date First Available March 18, 2016) The mouse that preceded it (Microsoft Sidewinder) soldiered for EIGHT years before the left button started going bad.



If it was for an older mouse I would've understood that. No microswitch lasts forever. But I hoped to get a little more mileage than a year.
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thos are the reules and those rules are clear to all. next time, if you care about warrenty, preserve the invoice :)
 
sblantipodi said:
thos are the reules and those rules are clear to all. next time, if you care about warrenty, preserve the invoice :)
Click to expand...
That's not universally the case though. A lot of companies will replace things no proof of purchase required. For that matter, I'm willing to bet that mouse is stamped or stickered somewhere internally with a manufacture date. Corsair could, if they were so inclined, verify the age of the mouse sans any purchase documentation.

It's good that you've had positive customer service experience with Corsair. That fact doesn't invalidate the experiences of others who haven't shared your luck.

Tl;dr no need to fanboy.
 
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