Like them or not, Google's Pixel phones will be the iPhone competitor we've demanded for years

Aurelius said:
Here's the distinction: Google has always had inventory problems. Apple has them only seldomly.

Consider this: for the past several years, Apple has launched new iPhones like clockwork: a new model is announced in early September and is available Friday the following week. iPads, Macs and Apple Watch updates are usually in a similar boat. They may sell out of the initial run quickly, but you know there will be steadily increasing streams of supply and that you can order one knowing you'll get it within a few weeks at most. It's predictable to the point where delays and major out-of-stock problems are exceptions to the rule.

Then there's Google, where you might as well be rolling the dice. Quick, this specific capacity and color combo is available! Buy it before it's out of stock for the next month! That's happened for years, and it never seems to get better. If you don't buy early, even at carrier stores, there's no guarantee that you'll get what you want at all. Google won't have mastered things until you can reliably get the Pixel you want, where you want, within days.
Click to expand...

Here's the distiction:

Google has never before produced a phone for mass consumption, it was always for developers before that simply wanted purely unlocked phones. Whereas Apple's focus has always been to produce phones for mass consumption. The first few years and models for Apple suffered from shortages, just like Google. So trying to compare the two right now is pretty silly.
 
Got my New XL yesterday. Happy indeed was I.
Today i dialed and could not hear the ringing or the person when they answered.
Turns out , there is a hardware defect. I'm on Verizon and I'm hearing from a CSA there that bad was are being shipped as replacements and warranty ones are refurbished. So I sent it back today.
We only get 14 days to trial it and I don't want to get stuck.
Not wanting to go through all the trouble of warranty and such to maybe get a good one.

This is one of the sights reporting on the issue:

https://www.androidpit.com/pixel-audio-problem-solution
What is Google doing to solve the issue?
It has recently been confirmed by Google that the audio issues which have been the pitfall of the Pixel's overall success is the result of a hardware problem. Consequently, a software update cannot be issued to resolve this problem. Instead, Google has confirmed it will be offering warranty replacements to affected owners of the Pixel and Pixel XL.

One user, Mark Buckman, reported the problem to Google, was sent a replacement device. But, the replacement had the same problem, so they offered him a refund. If a large number of Pixel devices are affected by the issue, exchanging and issuing refunds seems like it wouldn't be ideal for Google. It seems Google will continue to issue replacements to rectify these issues for the time being, though whether or not this proves to be effective remains to be seen.

lLL8fIH-w782.png

This is a copy of the support email Mark Buckman received. / © Mark Buckman
 
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SereLaw said:
Got my New XL yesterday. Happy indeed was I.
Today i dialed and could not hear the ringing or the person when they answered.
Turns out , there is a hardware defect. I'm on Verizon and I'm hearing from a CSA there that bad was are being shipped as replacements and warranty ones are refurbished. So I sent it back today.
We only get 14 days to trial it and I don't want to get stuck.
Not wanting to go through all the trouble of warranty and such to maybe get a good one.

This is one of the sights reporting on the issue:

https://www.androidpit.com/pixel-audio-problem-solution
What is Google doing to solve the issue?
It has recently been confirmed by Google that the audio issues which have been the pitfall of the Pixel's overall success is the result of a hardware problem. Consequently, a software update cannot be issued to resolve this problem. Instead, Google has confirmed it will be offering warranty replacements to affected owners of the Pixel and Pixel XL.

One user, Mark Buckman, reported the problem to Google, was sent a replacement device. But, the replacement had the same problem, so they offered him a refund. If a large number of Pixel devices are affected by the issue, exchanging and issuing refunds seems like it wouldn't be ideal for Google. It seems Google will continue to issue replacements to rectify these issues for the time being, though whether or not this proves to be effective remains to be seen.

lLL8fIH-w782.png

This is a copy of the support email Mark Buckman received. / © Mark Buckman
Click to expand...

...

This was fixed in the February update

http://www.androidauthority.com/google-pixel-audio-problem-736929/
 
The update you refer to is the "Sound Popping" issue.
Completely separate situation. Has nothing to do with the problem I described..
Our issue is the "No Sound issue". Not "Popping" issue.
My phone had the latest firmware on it.
We can hear through a BT device or earbuds, but the headset is silent.
A reboot or a factory reset would not fix it for me.
Or the many other remedies that failed to fix it.
My mistake I guess was putting the whole link in my post instead of just this part:

What is Google doing to solve the issue?
It has recently been confirmed by Google that the audio issues which have been the pitfall of the Pixel's overall success is the result of a hardware problem.
Consequently, a software update cannot be issued to resolve this problem.
Instead, Google has confirmed it will be offering warranty replacements to affected owners of the Pixel and Pixel XL.
Thanks for looking anyway.
Here is a better thread about my problem:
https://productforums.google.com/forum/#!topic/phone-by-google/bYiQBzjlORI
Again My bad on the mixup.
 
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Pixel and Pixel XL owners experiencing failing microphones, Google recommends warranty replacements

http://www.androidpolice.com/2017/0...ones-google-recommends-warranty-replacements/


When the customer threads over on the Google Support Forum start to get hundreds of replies deep, you know there's a serious problem afoot. This one is affecting the Pixel and Pixel XL, and apparently occurring to a large enough subset of owners that Google is taking its response more seriously than the usual bug. Owners are reporting complete failure of one or more of their microphones, sometimes causing a total audio input block.

The bad news is that, since these problems are entirely hardware-based, there's no easy fix. Someone with some basic soldering skills might be able to crack open their phone and fix one of the issues... but there's no reliable way to make sure that actually is the problem, and there you are with a possibly broken phone and a voided warranty. Nope, the best solution at this point is to get a replacement from Google.
 
Can we change the tittle to something less missleading like "Google's Pixel phones could (will) be one of the iPhone competitors we've waited for years" im bit tired every time opening phones subforum seeing the same thread with that tittle sitting there for more than a half year now.
 
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I'll point out that I was 1 click away from buying one a week or so ago because I figured they'd been out long enough to finally be in stock.

Silly me. Google lost at least 1 potential customer. I can't fathom how they are still having supply issues other then that anecdotally it would seem lots of people are having to get replacements due to various issues which is further off putting.
 
There's got to be a reason for the lack of supply and it ain't because of popularity, it's something else going on behind the scenes.
 
The Google Pixel does not exist
http://www.phonearena.com/news/The-Google-Pixel-does-not-exist_id92464

The Google Pixel, the best Android phone if you ask the majority of tech gurus, does not exist. It is a delusion, an Android fan's mirage. It is vaporware.

Who would wait an average of 5 weeks for a phone? We can imagine a handful of enthusiasts, but not many more. All of this leaves us with one conclusion: the Google Pixel remains a mirage, the unicorn of Android phones. So... thanks, Google, for making the best Android phone, but not actually selling it. Smooth move!
 
I checked again today and they list the black 32GB in stock - But when you go to checkout it says it will ship in a month. By the time these things are in consistent enough supply they'll be outdated.
 
I didn't mind waiting, as I was not in immediate need for the phone.
I just wanted to replace my Galaxy S5 with something better.

I'm extremely happy with it.
 
akmens said:
Can we change the tittle to something less missleading like "Google's Pixel phones could (will) be one of the iPhone competitors we've waited for years" im bit tired every time opening phones subforum seeing the same thread with that tittle sitting there for more than a half year now.
Click to expand...

QFT. Please change this thread title to "Pixel Thread" or something much less annoying and more appropriate.

Mchart said:
I checked again today and they list the black 32GB in stock - But when you go to checkout it says it will ship in a month. By the time these things are in consistent enough supply they'll be outdated.
Click to expand...

I just checked and can get the black 32GB XL with estimated ship date of April 3-5, the rest of them ship in 4-5 weeks or are out of stock. But it's still ridiculous that most of the other models are out of stock or will take forever to ship. This is a massive fail for Google and probably HTC since they're probably the reason behind it.
 
Skripka said:
Not really....still no unified messaging client in sight...AAMOF Google is intentionally going back to 6+ unique snowflake chat apps, that are all different in their platform compatibility, that still aren't as good as iMessage.
Click to expand...

iMessage is the one thing keeping me on the iPhone. I have a Pixel sitting on my desk but am semi-forced to keep my iPhone due to iMessage and FaceTime.
 
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