Sent in XFX RMA, ticket never updated.

• Jan 10, 2017

• #1

N

Nibelsnarfabarf

n00b

Joined

Jan 10, 2017

Messages

2

I shipped the package on the 28th of Dec. and it said it was delivered to the RMA address on the 4th of Jan. The ticket hasn't updated to reflect the delivery and they haven't responded to my message. Is this normal? What should my next step be?

 

• Jan 10, 2017

• #2

Nebulous

[H]ard|Gawd

Joined

Nov 16, 2005

Messages

1,904

Best bet is to actually call them and ask what's going on. Chances are you'll have to play the waiting game.

 

• Jan 10, 2017

• #3

thesmokingman

Supreme [H]ardness

Joined

Nov 22, 2008

Messages

6,617

Adding to the above, next time update the ticket with your tracking.

 

• Jan 10, 2017

• #4

R

Rvenger

2[H]4U

Joined

Sep 12, 2012

Messages

3,230

Ask for Mark XFXSupport 's help

 

• Jan 10, 2017

• #5

C

criccio

Fully Equipped

Joined

Mar 26, 2008

Messages

14,144

No idea XFX was still around...

 

• Jan 12, 2017

• #6

N

{NG}Fidel

Supreme [H]ardness

Joined

Jan 17, 2005

Messages

6,284

criccio said:

No idea XFX was still around...

Click to expand...

How....

 

• Jan 16, 2017

• #7

X

XFXSupport

XFX Representative

Joined

Sep 14, 2006

Messages

622

Can confirm our RMA system 2 weeks ago filled out its quota on RMA outgoing, causing the system to not send tracking info or updates. It was fixed this morning and shouldn't cause us anymore trouble moving forward. Sorry for the confusion.