Samsung Sending Explosion-Proof Boxes For Note 7 Returns

Same boxes they sent everyone for the Nvidia Shield. It's a tough cardboard lined with a flame retardant material, funny enough it feels like asbestos.
 
NickJames said:
Same boxes they sent everyone for the Nvidia Shield. It's a tough cardboard lined with a flame retardant material, funny enough it feels like asbestos.
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Where did you knowingly handle asbestos without donning proper ppe?
 
NickJames said:
Same boxes they sent everyone for the Nvidia Shield. It's a tough cardboard lined with a flame retardant material, funny enough it feels like asbestos.
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Yup....calling it "explosion proof" is pretty damned funny. It'll stop a pop and slow an electrical fire....but calling it "explosion proof" is a joke.
 
hay guys did you hear the iPhone 7 doesn't have a headphone jack?!?! stupid apple sheeple baaah
 
misfitsfiend said:
hay guys did you hear the iPhone 7 doesn't have a headphone jack?!?! stupid apple sheeple baaah
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They also don't have fireproof boxes either. Bloody Apple man, always rehashing the same crap. When will they catch up to Samsung.
 
There is a lesson to be learned here. The most expensive devices usually have the most corner cutting involved in their design. Since they have the most stuff in them, there are more ways to cut corners. And it's needed, because noone cares if your mid range device costs 200 or 190. But everyone cares if your hi-end device costs 1000 or 990. That's just the way the cookie crumbles. The more money someone spends on something the stingier they are.
 
M76 said:
There is a lesson to be learned here. The most expensive devices usually have the most corner cutting involved in their design. Since they have the most stuff in them, there are more ways to cut corners. And it's needed, because noone cares if your mid range device costs 200 or 190. But everyone cares if your hi-end device costs 1000 or 990. That's just the way the cookie crumbles. The more money someone spends on something the stingier they are.
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For this problem we don't know if there's actually a flaw in Samsung's design or a flaw in the manufacturing process used by their battery vendor. For all we know Samsung just said "give me a battery with the following specs" and then the battery manufacturer screwed up while making the cells.

From what I recall there was nothing unusual about the Note 7's battery or charging capabilities..so it's not like they were doing some new, untested and cutting-edge battery.
 
I don't think they're technically "explosion-proof" packages, more like fire-proof or very fire-resistant based on all the info that's been presented so far. Even so, it's a nice touch by Samsung considering the situation - one might think they'd just email FedEx shipping labels to all the Note 7 owners but they've gone above and beyond that for protection purposes so, I have to tip my hat that I don't even wear towards Samsung for doing things this way.
 
Mistral said:
And Apple fans to point out how bad people Android fans are.
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Or, a business minor student pointing out how bad this is for Samsung, their brand is irreparably harmed by this. They surely have to kill the Note series and start over.
 
M76 said:
There is a lesson to be learned here. The most expensive devices usually have the most corner cutting involved in their design. Since they have the most stuff in them, there are more ways to cut corners. And it's needed, because noone cares if your mid range device costs 200 or 190. But everyone cares if your hi-end device costs 1000 or 990. That's just the way the cookie crumbles. The more money someone spends on something the stingier they are.
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From my experience this proves to be true. From my iPhone 6 Plus suffering from the touch disease to the Note 7 recall, who's to say the iPhone 7 or S8 will not come down with another flaw at some point.
It's like Mercs and BMWs with experimental tech in their cars that are prone to failure, whereas cheaper cars (for the most part like electric windows) have proven tech that last for years.
Is the Heptic home button on the iPhone proven long term? What if it fails, the phone is useless. A click button has been proven not to fail but lets try something new at the customers expense.
 
WorldExclusive said:
From my experience this proves to be true. From my iPhone 6 Plus suffering from the touch disease to the Note 7 recall, who's to say the iPhone 7 or S8 will not come down with another flaw at some point.
It's like Mercs and BMWs with experimental tech in their cars that are prone to failure, whereas cheaper cars (for the most part like electric windows) have proven tech that last for years.
Is the Heptic home button on the iPhone proven long term? What if it fails, the phone is useless. A click button has been proven not to fail but lets try something new at the customers expense.
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Umm the Macbook trackpad was the first application of hapitcs along with the Apple Watch. It is well tested. Just because Samsung can't make a battery that works, doesn't mean other products are prone to failure. It is well known that the Note 7 release was rushed to beat the iPhone to market.

Bandalo said:
For this problem we don't know if there's actually a flaw in Samsung's design or a flaw in the manufacturing process used by their battery vendor. For all we know Samsung just said "give me a battery with the following specs" and then the battery manufacturer screwed up while making the cells.

From what I recall there was nothing unusual about the Note 7's battery or charging capabilities..so it's not like they were doing some new, untested and cutting-edge battery.
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Samsung make the battery.... it is a subsidiary.
 
WorldExclusive said:
From my experience this proves to be true. From my iPhone 6 Plus suffering from the touch disease to the Note 7 recall, who's to say the iPhone 7 or S8 will not come down with another flaw at some point.
It's like Mercs and BMWs with experimental tech in their cars that are prone to failure, whereas cheaper cars (for the most part like electric windows) have proven tech that last for years.
Is the Heptic home button on the iPhone proven long term? What if it fails, the phone is useless. A click button has been proven not to fail but lets try something new at the customers expense.
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What you said does make sense in a way. If you have to provide warranty for a low margin product you have every incentive not to make it an unreliable POS.
 
aokman said:
Umm the Macbook trackpad was the first application of hapitcs along with the Apple Watch. It is well tested. Just because Samsung can't make a battery that works, doesn't mean other products are prone to failure. It is well known that the Note 7 release was rushed to beat the iPhone to market.



Samsung make the battery.... it is a subsidiary.
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It has been found the Note 7 has a internal design flaw separate form the battery. The replacement Note 7s are using the same battery factory as the iPhone and they are still failing.

Palladium@SG said:
What you said does make sense in a way. If you have to provide warranty for a low margin product you have every incentive not to make it an unreliable POS.
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Almost anything can make it past Apple's one year warranty. You would think a $1000 phones would have more of a guarantee, but defenders on many forums would tell you not to expect that much from your purchase. The "it never happened to me" crowd is quick to shut up those who say it's a POS.
 
Tiberian said:
I don't think they're technically "explosion-proof" packages, more like fire-proof or very fire-resistant based on all the info that's been presented so far. Even so, it's a nice touch by Samsung considering the situation - one might think they'd just email FedEx shipping labels to all the Note 7 owners but they've gone above and beyond that for protection purposes so, I have to tip my hat that I don't even wear towards Samsung for doing things this way.
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Don't give Samsung a blowjob just yet, these flame-resistant boxes are most likely being required by UPS/FedEx to ship known defective batteries.
 
aokman said:
Umm the Macbook trackpad was the first application of hapitcs along with the Apple Watch. It is well tested. Just because Samsung can't make a battery that works, doesn't mean other products are prone to failure. It is well known that the Note 7 release was rushed to beat the iPhone to market.
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One or two new products that worked as intended doesn't prove that new and cutting edge products are not more prone to glitches and failures. Actually apple products aren't very good examples either since apple is not usually on the bleeding edge technology wise. They sell their products with the brand, not the technology it has. I don't know a single apple user who choose apple because of it's specs.
 
Skripka said:
Bingo.

Shipping hazmat knowingly in normal mail....is a huge colossal OMGWTF were you thinking... no no.
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Pretty sure they are. They ask that you remove the batteries from devices being shipped if possible.
All the stuff I sell has user serviceable batteries and when I mail broken phones in for repair they don't require a special box thougho_O
It'd be interesting to see who decided to do this.
 
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