Ruoh
Supreme [H]ardness
- Joined
- Sep 16, 2009
- Messages
- 5,857
I'd love to find something that did the following: Enter trouble ticket, select the employee working the ticket. Select additional employees and add them to the ticket to receive updates to the ticket via multiple methods. IE, VPs/Managers get emails (because they are sitting at their desks) whereas the onsite techs might want to get something via SMS since it's more "immediate", and less easily overlooked than email.
Are you guys aware of anything that can do this? Opensource preferred.
Are you guys aware of anything that can do this? Opensource preferred.