New computer disaster...

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Bohdiesel

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Apr 17, 2016
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Please help, new PC I built is a disaster.
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  • Bohdiesel
    less than a minute ago


    Hey everyone. Really hoping to get some help because I'm at the end of my rope with this thing. First off, the specs.

    Windows 10
    650 watt power supply
    MSI z170a m5 motherboard
    MSI amd 390x graphics
    Intel i5 6600k (with a cooler)
    Samsung 250gb ssd

    No disc drive. So I put it together Thursday. Figured out how to download some drivers on another computer and got it up and running. I've been playing dark souls 3 nonstop.

    Yesterday, my screen went black. Could still hear the audio. Restarted and it did it again after ten minutes. Restarted, and then it got stuck in a loop of how my PC wouldn't start and it reset itself over and over. Also at this point, when it was showing the MSI logo at boot up, there was a thick blue line down the middle of the screen. I made sure the graphics card was installed all the way. Blue line gone. I reinstalled Windows. Now I can't remember where I got the Internet driver, because I have no internet anymore. As I'm on my phone doing research, the screen goes black again. Wtf.

    Anyone have ANY ideas what could be wrong? Overheating maybe? Not enough watts on the power supply? All the fans are working. I just don't know. This thing is a $1400 paperweight at the moment.

    Thanks a ton.

    Update. I went and got a disc drive. Used the discs all my components came with. Computer was doing great for about an hour, then black screens, Windows not loading properly, etc. this is such a load of crap. Please help me.
 
First place I would look is whether the CPU cooler fan is working and then the Video card fan. Do you have another video card to try in the new machine or put the new card in a working old machine (make sure you don't mix AMD & Nvidia drivers). If the video card checks out, the second step would be to re-seat all your memory sticks (make sure they are installed in the slots recommended by MSI), download the latest release of MemTest 86 (MemTest86 - Offical Site of the x86 Memory Testing Tool) and run it for at least 3 full loops (burn MemTest iso to a CD/DVD or a memory stick, set machine Bios to boot from whatever you choose and restart the computer with the CD in the drive or the memory stick plugged into a USB port). You didn't say what you have for memory (I will assume 4x4gb). If MemTest finds errors, remove 2 sticks and run MemTest again, etc.,etc,.(again making sure you have the sticks in the slots recommended by MSI)If you get to the point of running just 1 stick, You should probably run MemTest on every stick individually. If all pass then reinstall 1 stick at a time and run MemTest after each. This would point to a faulty stick socket if you again show a failure.
The 650 Watt PSU should be enough providing that you purchased a quality PSU and not some $35 POS.
You also might want to check that your CPU cooler is seated properly and has a proper amount of heat transfer compound between it and the CPU.
Make sure you have the latest available Bios installed as well
Right after I finish loading Windows I will install the Network card driver from the supplied disc, then download and Install the rest of the drivers from the manufactures web site (chipset & MEI first,Then audio, video, SATA, USB, and network if it is newer than what was on the disc).
 
$1 on the CPU cooler not being attached correctly or a stick of RAM being bad.
 
He's using a EVGA supernova nex650g, as per the Tom's thread he linked. Peeps are posting over there just as fast as us here, make sure to keep up in both threads.
 
Thanks for the replies. Yeah it's a supernova 650g. My ram is 8x8. I took everything out earlier and reseated it. I checked temps of everything and it seems to be fine right now, nothing is high. Then again, all I'm doing is downloading a game. Although, that's what I was doing during my last crash so...
 
Bohdiesel said:
Thanks for the replies. Yeah it's a supernova 650g. My ram is 8x8. I took everything out earlier and reseated it. I checked temps of everything and it seems to be fine right now, nothing is high. Then again, all I'm doing is downloading a game. Although, that's what I was doing during my last crash so...
Click to expand...

You should run Memtest and quit using the PC until you take basic steps to troubleshoot your issue. If you ignore advice and just keep using it because it's "doing fine" you aren't accomplishing anything and people will stop helping you.
 
That's not my intention at all. I am going to do all the things mentioned. I'm working on some right now. Thank you
 
Honestly, I think heat, as in CPU cooler, or RAM.


Whatever you do, keep it simple and don't drink.


Best of luck.
 
I would go thru all the bios settings and do the usual stuff like bump voltages, change ram speed and timings cause to me it acts like an unstable pc. Its seems like everyone assumes modern motherboards will set proper settings but they wont. What is Your Ram speed set in bios to? Check on that and while your at it lower it down a notch....I have seen several threads about skylake builds and unstable ram settings
 
My ram is set to 2133. I am looking into the memtest and how to do that. I'll give it a shot.
 
Bohdiesel said:
My ram is set to 2133. I am looking into the memtest and how to do that. I'll give it a shot.
Click to expand...
ok well thats goo so far....i have heard countless people point out instability at the higher speeds. You might also try with only half the ram and see if any changes...idk in all honesty im leaning away from the ram now. take you ceel phone and get some pictures of the screen issues your getting. go to Photobucket - Photo and image hosting, free photo galleries, photo editing. log in with your facebook acount then post the image using the image address and the icon right above the forum post between the media icon and the happyface one. its supper easy
Artifacts from the video is pretty much a dead giveaway of a faulty card. So snap a picture if it happens again. If you have a multi meter we can at least do basic checks of the voltages for you power supply and would be helpful ruling it out.

Also next time the screen goes black try switching ports or just replugging the cable. Some one else mentioned using the onboard video.....and i think that would be a good idea. which btw if have in enabled in the bios but are plugging intot he card instead that will cause issues as well. Its like windows gets confused if your using the wrong connector. So that the direction i would go. enable the on board video and hook up to that port on the mb. In theory if your card was bad it would still work -since your not hooked to it.If you still have issue while using the on board video -then we can figure the card is not the issue.
 
Thanks so much. Right now I'm on the integrated gpu. Absolutely no issues. I took out the 390x and it was incredibly hot and it smelled like plastic.
 
It was too hot to touch for more than a second, and there was a plastic smell emitting from my tower
 
Bohdiesel said:
It was too hot to touch for more than a second, and there was a plastic smell emitting from my tower
Click to expand...
that doesn't sound right to me at all...it shouldn't be that hot under light use. (even with the fans on low speed) under stress its all together different. So windows is acting completely normal using the on board video? is that while the card and drivers are installed? what driver are you using? whats the actual temp of the card? look in radeon settings and let us know
 
The first thing that calls to me is that 650w PSU. A cheap one would probably buckle under high-amperage. That 390 can use 350 REAL watts just by itself.

That means, if that PSU is a rock-solid, gold-rated top-end model, it would have ~285 watts left for the rest of the system if the video card is fully loaded.

If the PSU is NOT top-end... well, you'd get random shut-downs and black-screens...
 
Bohdiesel said:
It was too hot to touch for more than a second, and there was a plastic smell emitting from my tower
Click to expand...

...And what was the card doing at the time you shoved your hand I there? At load those cards can get close to 90C which can easily burn your hand.
 
Yeah I've been on the integrated for about two hours now. No hiccups. But the temp of the 390x was at 51c when I was monitoring it. I had the most up to date driver for the 390, including the Crimson interface
 
51C isn't hot for a GPU, the fans probably weren't even spinning (by design).
 
Ocellaris, I was simply downloading my game on steam. I wasn't even really paying attention at that point. I was eating dinner.
 
Yeah true. But 51 was when I was monitoring the temp. I went away for a bit, walked the dog etc.

There have been so many reboots and reinstalls that I'm losing track!
 
Well, it is either the power supply or the video card itself. Maybe getting a better power supply would help? Try getting the video card replaced first though. Last December, I was running a R9 390 Crossfire setup for a couple of days but ended up returning the cards. They were fantastic and ran off the Thermaltake MW850 powersupply but, they were getting too hot for me in my case and it was not even summer yet.
 
I assume you've covered the basics, double checking that you have the RAM seated properly, the CPU heatsink installed correctly, power supply cables seated all the way. If not, check these things.

Have you tested with a different graphics card? Especially if this is a brand new, or at least new to you, part, you don't know for sure that it isn't just defective - that does happen from time to time.

I'd put an old graphics card in the system (preferably another AMD one), and see if that fixes the problem. If so, RMA the graphics card.

Failing that, I'd suspect the memory, motherboard, and power supply in that order.
 
I inherited a pc from my father that was so unstable it was driving me nuts. Wouldn't o/c for shit and any setting above stock memory timings and the PC would become unstable under load and do random weird reboots and crashes. It barely even ran stable at default settings. I tracked it down to the motherboard and memory. I read some forums with instability using XMP profiles and I made a few changes to the way the motherboard manages voltage settings for the memory controller on the 4790k but to no avail.

The last thing I tried was upping the default voltage of the memory from 1.5v to 1.55v and haven't had a single issue since. I think the memory just wasn't getting enough juice. I think some motherboards are just out of spec or have some very aggressive default bios settings for voltage controls. Try adjusting the voltage to the memory in the bios in small steps.

These things are hard to track down. I'm lucky that I have tons of spare parts and multiple machines to test with so it was pretty easy for me to isolate this to motherboard/memory issues.
 
It's at a local diagnostic store right now. I'll post back the findings when they call me.
 
My first thought was the video card as well... especially since you saw lines on the BIOS screen. You can get a bad part sometimes, I wouldn't sweat it too much!

Nice rig BTW :)
 
I would still replace that NEX-series PSU with a G2- or GS-series. Spending an extra $20 is going to potentially save you a lot of grief in the future. A power hungry video card like the R9 390 deserves it.
 
I bought two 390 x for a mining rig couple days ago.

You could literally cook an egg on the top card. They get extremely hot. I can't even run them at stock speed.

And when breaking in, they did smell like burning plastic a bit. Probably the TIM settling down.
 
Tweak155 said:
My first thought was the video card as well... especially since you saw lines on the BIOS screen. You can get a bad part sometimes, I wouldn't sweat it too much!

Nice rig BTW :)
Click to expand...

This. You just got unlucky on the video card.
 
Drewis said:
I bought two 390 x for a mining rig couple days ago.

You could literally cook an egg on the top card. They get extremely hot. I can't even run them at stock speed.

And when breaking in, they did smell like burning plastic a bit. Probably the TIM settling down.
Click to expand...
move it inside your deep freezer and call it a day lol
 
wait, when did you buy it?

cant you just exchange it ??

just saw above post


no shit. I have no clue on gods green earth how someone can run 2x 390x MSI gaming @ full speed, with a closed case using two succeeding X16 slots.

forget mining... I mean even gaming.


for shits and giggles I put them to 100%... used 700 watts for the cards only @ the wall. hah
 
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