I have had this motherboard since an RMA in June 2015
Got out of watercooling and overclocking when I RMA'ed the board last time (can find my For sale thread). Using intel stock cooler and stock bios settings. System contains 4770k, 750ti, 8gb trident X ram, silverstone SFX 450w psu.
March 2016
System shut off when I was idling on desktop.
When I tried to turn it on, it did not budge, not even QCODE.
When I UNPLUGGED the CPU power header, it was able to get to 00 QCODE (no CPU) which is expected.
Then I plugged the CPU power in again to try to turn it on, sparks came from the VRM daughterboard. Again, this is on stock bios setting, no extra voltage or anything.
I powered off the PSU immediately and disassembled the system and took photos of the VRM area. I also inspected the cpu socket and there are NO BENT PINS.
I am not sure what the components are called between the caps (pink) and the chokes(blocky) but the first and the third set is blackened. second set is how it should look. The whole VRM contains about 8 sets of these things, this picture only shows 3.
This picture shows the thermal pads on the VRM heatsink. It has also been charred by he sparks.
I contacted ASUS two days ago (by phone) and they gave me the run around (someone will contact you within 48 hours etc etc). No one did.
I contacted them today again (by chat) today and the rep said was able to start the RMA for me but I have yet to receive any shipping instructions or label.(EDIT: got RMA form and shipping label)
Both reps also quoted that "if there is damage on the board the RMA will be refused". Reading many nightmare stories of ASUS RMA saying its customer induced damage and sending back the same board back (multiple times) isn't comforting either.
Its also funny the rep suggested that he wants to know if I can post the board after the sparks happened (im guessing it might? but I dont wanna risk my other components)
Can some one from ASUS assist?
Got out of watercooling and overclocking when I RMA'ed the board last time (can find my For sale thread). Using intel stock cooler and stock bios settings. System contains 4770k, 750ti, 8gb trident X ram, silverstone SFX 450w psu.
March 2016
System shut off when I was idling on desktop.
When I tried to turn it on, it did not budge, not even QCODE.
When I UNPLUGGED the CPU power header, it was able to get to 00 QCODE (no CPU) which is expected.
Then I plugged the CPU power in again to try to turn it on, sparks came from the VRM daughterboard. Again, this is on stock bios setting, no extra voltage or anything.
I powered off the PSU immediately and disassembled the system and took photos of the VRM area. I also inspected the cpu socket and there are NO BENT PINS.
I am not sure what the components are called between the caps (pink) and the chokes(blocky) but the first and the third set is blackened. second set is how it should look. The whole VRM contains about 8 sets of these things, this picture only shows 3.
This picture shows the thermal pads on the VRM heatsink. It has also been charred by he sparks.
I contacted ASUS two days ago (by phone) and they gave me the run around (someone will contact you within 48 hours etc etc). No one did.
I contacted them today again (by chat) today and the rep said was able to start the RMA for me but I have yet to receive any shipping instructions or label.(EDIT: got RMA form and shipping label)
Both reps also quoted that "if there is damage on the board the RMA will be refused". Reading many nightmare stories of ASUS RMA saying its customer induced damage and sending back the same board back (multiple times) isn't comforting either.
Its also funny the rep suggested that he wants to know if I can post the board after the sparks happened (im guessing it might? but I dont wanna risk my other components)
Can some one from ASUS assist?
Last edited: