ASUS Will NOT Replace my Mobo After I Damaged it Myself.

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seanmcd said:
I'd have deleted this thread after reading the title alone...

Long ago I ruined an Abit BP6 by slipping with the screwdriver and cutting traces. It was a sad and traumatic day. I probably think about that board every time I install a CPU :D

But to do that and expect an RMA... come on.
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There's no issue with an actual RMA, which he got. He was expecting it to be replaced. Without consequence. For free. For his jackup.
 
jyi786 said:
There's no issue with an actual RMA, which he got. He was expecting it to be replaced. Without consequence. For free. For his jackup.
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dude, same thing. That's what I meant - expecting them to replace his self damaged item.
 
seanmcd said:
dude, same thing. That's what I meant - expecting them to replace his self damaged item.
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I do know what you mean, so no worries. Though, it's not the same thing. RMA = Return Merchandise Authorization. That's just the authorization you get to do the actual return. Whether or not it gets replaced is besides the point.
 
magoo said:
I read this thread and actually learned something.

First, ASUS has no responsibility to do anything for this knucklehead.
Clearly operator error.

But....if the memory trace is that close to the mounting holes on the board, which I didn't know, I'd think a sticker on the board or a notice in the manual would be appropriate.
I've always thought, given the "clearance outline" on the board, nothing important was located inside that zone....poor thinking on my part now that I read this
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Back in the Socket 462 era, I used to install boards that had all sorts of warning stickers around the CPU sockets with pictures of bombs, skull&crossbones, hazard signs, etc. warning about "if you slip with a screwdriver here, you're hosed."

No idea why they stopped doing that, those stickers cost almost nil to make by the thousand. But I do think ASUS engineers need to try to avoid putting traces around mounting holes, or at least have some sort of protection like thin plastic crush washers mounted in the holes.
 
GiGaBiTe said:
or at least have some sort of protection like thin plastic crush washers mounted in the holes.
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Hello

Providing an interface material to prevent metal contact of the heatsink/water block with the PCB is the responsibility of the cooler manufacturer. Any product that does not include this type of insulator is junk at best and should be avoided.
 
GiGaBiTe said:
Back in the Socket 462 era, I used to install boards that had all sorts of warning stickers around the CPU sockets with pictures of bombs, skull&crossbones, hazard signs, etc. warning about "if you slip with a screwdriver here, you're hosed."

No idea why they stopped doing that, those stickers cost almost nil to make by the thousand. But I do think ASUS engineers need to try to avoid putting traces around mounting holes, or at least have some sort of protection like thin plastic crush washers mounted in the holes.
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I'm sure there's probably 4 pages of text in the manual (that none of us reads) that stats be careful.

I don't see washers having to be provided by the board manufacturer in this situation, definitely the cooler company.

Raja did mention that Asus designs for multiple types of coolers, but it makes sense if they just only took the stock coolers into account which won't scratch your mb unless you are epically out of wack.
 
jkramp said:
Hello

Providing an interface material to prevent metal contact of the heatsink/water block with the PCB is the responsibility of the cooler manufacturer. Any product that does not include this type of insulator is junk at best and should be avoided.
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Except the lack of interface material around CPU mount holes is a recent thing within the past few years. Historically most motherboard manufacturers since heatsinks started using holes instead of clips would have a solder pad on both sides of the board.

trentchau said:
I'm sure there's probably 4 pages of text in the manual (that none of us reads) that stats be careful.
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In the age where things are cheaper and more disposable than ever, sometimes motherboards don't come with a nice manual. In recent years I've bought some budget boards where the manual was a single sheet of toilet paper in pigeon English that was barely able to describe the location of the headers, let alone how to install the motherboard properly.
 
GiGaBiTe said:
Except the lack of interface material around CPU mount holes is a recent thing within the past few years. Historically most motherboard manufacturers since heatsinks started using holes instead of clips would have a solder pad on both sides of the board.



In the age where things are cheaper and more disposable than ever, sometimes motherboards don't come with a nice manual. In recent years I've bought some budget boards where the manual was a single sheet of toilet paper in pigeon English that was barely able to describe the location of the headers, let alone how to install the motherboard properly.
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Fortunately, everything that ASUS, MSI or GIGABYTE makes for the enthusiast comes with a decent manual. There may be some lower end boards that don't, but we really don't look at anything without having at least the Z170 Express chipset on it. Boards based on the non-Z series chipsets may not, but I couldn't say as I don't ever work with those.
 
This thread really made me have one of those "Is this how kids are these days" moments.

I'll admit I have no idea what age the OP is, and my assumption is just baseless, but damn....those expectations are horrible.
 
trentchau said:
This thread really made me have one of those "Is this how kids are these days" moments.

I'll admit I have no idea what age the OP is, and my assumption is just baseless, but damn....those expectations are horrible.
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I can't imagine him being anything but another whiny, entitled millennial jackass with an overzealous sense of self-importance.
 
jkramp said:
Hello

Providing an interface material to prevent metal contact of the heatsink/water block with the PCB is the responsibility of the cooler manufacturer. Any product that does not include this type of insulator is junk at best and should be avoided.
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Supermicro glues plastic washers to their server boards ex:

20160108_175348.jpg

[h]20160108_175348.jpg
 
I remember back during the P4/SKT-A days I used to use white plastic washers when mounting any aftermarket heatsink. Especially the Thermalright all copper beasts. Since you had to use nuts and bolts to attach them, you had to use plastic washers or make your own out of vinyl.

Many a nights I was up cutting washers :rolleyes:
 
Nebulous said:
I remember back during the P4/SKT-A days I used to use white plastic washers when mounting any aftermarket heatsink. Especially the Thermalright all copper beasts. Since you had to use nuts and bolts to attach them, you had to use plastic washers or make your own out of vinyl.

Many a nights I was up cutting washers :rolleyes:
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im pretty sure whatever heatsink the OP was using instructed him to use the washers
 
mnewxcv said:
im pretty sure whatever heatsink the OP was using instructed him to use the washers
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And I'm sure. I'm not judging whether he used them or not. I'm posting about when I used them and what I used to make them.
 
c3k said:
Stupid? Sure.
Accidental? Probably.
Entitled attitude? Yes.
Ban-worthy? No.
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His original title was intentionally trying to use previous negative RMA issues to twist the arm of Asus to fix his blatant blunder. Malicious financial intentions should not be coddled or tolerated and I'd go as far to say that if he had been taught the value of honest business as a child he'd not attempt it here. The fact that Kyle banned him shows me A LOT about his character and his moral standards. If he'd been given the type of treatment he got here his entire life I'd bet this thread would never have existed and his attempt at smearing Asus for his own financial gain would have never been tried.
 
Dan_D said:
I can't imagine him being anything but another whiny, entitled millennial jackass with an overzealous sense of self-importance.
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Hey! Millennial here. That's a bit harsh. We aren't ALL like that. :D I've certainly fucked up my share of electronics, haven't come back to the manufacturer demanding free replacements.
 
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jbltecnicspro said:
Hey! Millennial here. That's a bit harsh. We aren't ALL like that. :D I've certainly fucked up my share of electronics, haven't come back to the manufacturer demanding free replacements.
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Yea, that hurt my delicate millennial feelings, had to run home to mommy for my daily dose of coddling :D

I sell phones for a living ATM, and I get entitled customers like OP all the time, wanting free replacements because they were negligent, and because they can't take care of their crap.
 
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