ASUS Will NOT Replace my Mobo After I Damaged it Myself.

I remember watching an Intel presentation some years ago where they were trying to replace the hundreds of timing critical copper traces with a single fiber optic cable and having some satellite chip as a bridge between fiber and the memory slots locally.

I'd be nice to have that sooner than later, motherboards would have considerably more freedom where they could place memory slots and other components.

GiGaBiTe said:

I remember watching an Intel presentation some years ago where they were trying to replace the hundreds of timing critical copper traces with a single fiber optic cable and having some satellite chip as a bridge between fiber and the memory slots locally.

I'd be nice to have that sooner than later, motherboards would have considerably more freedom where they could place memory slots and other components.

Click to expand...

This would be nice. Probably a while before it's going to happen, though.

GiGaBiTe said:

I remember watching an Intel presentation some years ago where they were trying to replace the hundreds of timing critical copper traces with a single fiber optic cable and having some satellite chip as a bridge between fiber and the memory slots locally.

I'd be nice to have that sooner than later, motherboards would have considerably more freedom where they could place memory slots and other components.

Click to expand...

This was a theoretical possibility I first heard about in the late 1990's. I hadn't seen any evidence that it had been tried in practical application though.

I will say this, when buying PC components a companies customer service makes a huge impact on what I buy. I make sure when I'm buying something expensive that the company who makes it stands by their product and insures their customers satisfaction.

You can hear all the horror stories you want but at the end of the day if you do actually have a real problem and the standard RMA procedures fail you it is extremely nice to have an actual representative here on the forums I frequent to answer those hard questions. Makes me feel I can buy with confidence.

Raja@ASUS said:

Memory traces run adjacent to the holes. Easy to strip the mask off and short or damage them if one is not careful installing or removing certain cooler mounts. I can't help you on this one; it is user error.

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Hey Raj, thanks for replying to the thread. I seriously appreciate that. Especially since the people i spoke to on the phone could not give me a serious answer. Most of them i felt was just reading from an answer book. But Yeah i received the board back and looked closer at the holes, there does seems to be some traces that are present at the holes. So yeah, I probably effed it up while screwing in my heatsink. So my ERROR.

Off-topic, but although its my fault that the board was broken and all, this is probably the first time i've been refused an RMA from any reputable tech company (Even non-reputable companys have good RMA). Most companys just want a happy customer, because as a repeat buyer of certain brands i do target those that were good to me. But moving forward, this will be my last Asus product.

Wait... so you messed it up and accept that... yet you won't buy Asus again because they wouldn't just replace it to keep you happy? You sound like a terrible customer.

This isn't "another Asus nightmare", its "I can't be pleased".

yep pretty much! its really not whos at fault thats the issue. I'm just saying that I PREFER a company thats willing to take the hit on a broken product regardless of whos fault it is. Its about the experience and how a company makes you feel thats important.

No doubt in my mind asus makes great products, but their warranty process and being scrutinized on every little thing leaves a sour taste in my mouth. Its not that i am a terrible customer, its my money and i choose to pick a company that meets my expectations

So every snot nosed kid who buys a high-tech product and then breaks it should get a free replacement?

So why do we all need car insurance? Why can't I drive my new Ford/Chevy off the dealer's lot
and then go smash it up and then take it back to the dealer for a brand new free replacement?

Why won't they do that, don't they want me to be happy?

Nobody has any personal responsibility any more. Disgusting.

High-tech (or any) companies do not need or want customers like you.

Spartacus said:

So every snot nosed kid who buys a high-tech product and then breaks it should get a free replacement?

So why do we all need car insurance? Why can't I drive my new Ford/Chevy off the dealer's lot
and then go smash it up and then take it back to the dealer for a brand new free replacement?

Why won't they do that, don't they want me to be happy?

Nobody has any personal responsibility any more. Disgusting.

High-tech (or any) companies do not need or want customers like you.

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No shit. I expected his reply to be a backpeddle, not admitting it. Pretty surprisingly, really.

chanberg said:

yep pretty much! its really not whos at fault thats the issue. I'm just saying that I PREFER a company thats willing to take the hit on a broken product regardless of whos fault it is. Its about the experience and how a company makes you feel thats important.

No doubt in my mind asus makes great products, but their warranty process and being scrutinized on every little thing leaves a sour taste in my mouth. Its not that i am a terrible customer, its my money and i choose to pick a company that meets my expectations

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People like this are why warranties are such a PITA to begin with. I see lots of participation trophies in his past.

hmm, thats just taking my case way out of proportion. Some companies have certain policies and some don't, it's my perogative how to i choose to spend my money, and i dont think i have to justify that to you.
I mean you guys make it seem like im stealing from a mom and pop store, this is a multi billion dollar company that has insurances upon insurances for things like this.

Take for example my amex platinum card, it has a 90 day return extension policy, so if i purchase something and its out of the return dates for a certain product i can call amex and they would refund the money back to me. Granted I pay a premium yearly fee for the card, they take a hit on the refund, Now you may ask why would they do such a thing? To keep the customer happy and spend more money.

Yes I damaged the motherboard, but they could've been nicer about it, offered me a courtesy replacement, a discount on my next motherboard, or something. But they were nasty on the phone, disinterested and wanted my money fast. So yeah, its not that im not taking responsibility, i just don't like how asus deals with their customers and their scrutinized rma processes.

But yeah this arguement is going nowhere. So lets just leave it as im a terrible customer and i am the cause of all the evil in the world

You broke the board. Why would they offer you anything? If I was them I would have made you pay shipping back to you as well.

I gave Asus a hard time in this thread. Rightfully so. But you? You're a completely different case.

If you screw something up and even admit it, you should actually go BACK and buy another board from that same manufacturer of whose product you jacked up in the first place.

So Asus is not at fault here. I wouldn't have made an idiot out of myself saying "oh snapz I broke the board, and you lost my business too".

Suck it up like a man and deal with it. Don't try and get freebies for nothing.

Spartacus said:

So every snot nosed kid who buys a high-tech product and then breaks it should get a free replacement?

So why do we all need car insurance? Why can't I drive my new Ford/Chevy off the dealer's lot
and then go smash it up and then take it back to the dealer for a brand new free replacement?

Why won't they do that, don't they want me to be happy?

Nobody has any personal responsibility any more. Disgusting.

High-tech (or any) companies do not need or want customers like you.

Click to expand...

Hahahahaha..... no one has any personal responsibility anymore. Last time I checked, he is not in here throwing a fit because they did not fix it for him under warranty. But, he has chosen to take his money where he believes it will count for more than what he got this time around. Dam, the judges are coming out of the woodwork I see.

auntjemima said:

No shit. I expected his reply to be a backpeddle, not admitting it. Pretty surprisingly, really.

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I see no reason why he would have done otherwise since he never gave any indication otherwise. Amazing how folks around here are responding, it is just to much.

jyi786 said:

I gave Asus a hard time in this thread. Rightfully so. But you? You're a completely different case.

If you screw something up and even admit it, you should actually go BACK and buy another board from that same manufacturer of whose product you jacked up in the first place.

So Asus is not at fault here. I wouldn't have made an idiot out of myself saying "oh snapz I broke the board, and you lost my business too".

Suck it up like a man and deal with it. Don't try and get freebies for nothing.

Click to expand...

Wait, he is required to buy from Asus again? Dam, I knew the law was crazy but this is just ridiculous.

chanberg said:

hmm, thats just taking my case way out of proportion. Some companies have certain policies and some don't, it's my perogative how to i choose to spend my money, and i dont think i have to justify that to you.
I mean you guys make it seem like im stealing from a mom and pop store, this is a multi billion dollar company that has insurances upon insurances for things like this.

Take for example my amex platinum card, it has a 90 day return extension policy, so if i purchase something and its out of the return dates for a certain product i can call amex and they would refund the money back to me. Granted I pay a premium yearly fee for the card, they take a hit on the refund, Now you may ask why would they do such a thing? To keep the customer happy and spend more money.

Yes I damaged the motherboard, but they could've been nicer about it, offered me a courtesy replacement, a discount on my next motherboard, or something. But they were nasty on the phone, disinterested and wanted my money fast. So yeah, its not that im not taking responsibility, i just don't like how asus deals with their customers and their scrutinized rma processes.

But yeah this arguement is going nowhere. So lets just leave it as im a terrible customer and i am the cause of all the evil in the world

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You know what, I do not even want your kind on our forums. Good bye.

ManofGod said:

Hahahahaha..... no one has any personal responsibility anymore. Last time I checked, he is not in here throwing a fit because they did not fix it for him under warranty. But, he has chosen to take his money where he believes it will count for more than what he got this time around. Dam, the judges are coming out of the woodwork I see.



I see no reason why he would have done otherwise since he never gave any indication otherwise. Amazing how folks around here are responding, it is just to much.



Wait, he is required to buy from Asus again? Dam, I knew the law was crazy but this is just ridiculous.

Click to expand...

You are missing the point entirely. I do not care who he spends his money on or whether Asus has his repeat business. The issue I have is he expects Asus to replace a board he damaged and acts like its expected because they make lots of money. That's a piss poor outlook to have.

Going above and beyond to sort of an ACTUAL RMA is one thing and I feel Asus regularly fails in this regard. But to expect full replacement with a smile and a handshake on a board that was user damaged is nuts.

chanberg said:

hmm, thats just taking my case way out of proportion. Some companies have certain policies and some don't, it's my perogative how to i choose to spend my money, and i dont think i have to justify that to you.
I mean you guys make it seem like im stealing from a mom and pop store, this is a multi billion dollar company that has insurances upon insurances for things like this.

Take for example my amex platinum card, it has a 90 day return extension policy, so if i purchase something and its out of the return dates for a certain product i can call amex and they would refund the money back to me. Granted I pay a premium yearly fee for the card, they take a hit on the refund, Now you may ask why would they do such a thing? To keep the customer happy and spend more money.

Yes I damaged the motherboard, but they could've been nicer about it, offered me a courtesy replacement, a discount on my next motherboard, or something. But they were nasty on the phone, disinterested and wanted my money fast. So yeah, its not that im not taking responsibility, i just don't like how asus deals with their customers and their scrutinized rma processes.

But yeah this arguement is going nowhere. So lets just leave it as im a terrible customer and i am the cause of all the evil in the world

Click to expand...

>>this is a multi billion dollar company that has insurances upon insurances for things like this.

No. That is some kind of liberal fantasy, that's not how it works in the real world. Every time a company has to deal with a return or warranty claim,
it's an expense for them. There is no warranty fairy or "insurances upon insurances" that covers that cost.

>>But they were nasty on the phone, disinterested

Maybe because on any given day, their warranty dept. has to deal with 50 numb-skull cry babies who think because they own a screwdriver are
qualified to work on high-tech computer equipment and want their customer damaged products replaced for free.

Damn, the hate train is really on a roll here. It's not like the guy intentionally damaged his board. The board quit working. There have been quite a few threads complaining about Asus RMA issues on this forum. In this instances the RMA was denial was valid. Did Asus HAVE to replace the board? No, but should they have replaced the board or given him a discount on a new board? Sure, it's called customer service. When I have issues with a product, whether it's through fault of my own or not when I deal with a customer service rep and they make any process painless I know who I will be spending more of my money with.

chanberg said:

Hey Raj, thanks for replying to the thread. I seriously appreciate that. Especially since the people i spoke to on the phone could not give me a serious answer. Most of them i felt was just reading from an answer book. But Yeah i received the board back and looked closer at the holes, there does seems to be some traces that are present at the holes. So yeah, I probably effed it up while screwing in my heatsink. So my ERROR.

Off-topic, but although its my fault that the board was broken and all, this is probably the first time i've been refused an RMA from any reputable tech company (Even non-reputable companys have good RMA). Most companys just want a happy customer, because as a repeat buyer of certain brands i do target those that were good to me. But moving forward, this will be my last Asus product.

Click to expand...

I know this guy is banned, but I'll chime in here anyway. I can understand having loyalty to brands that have gone above and beyond, but when you make the mistake, it's on you. If a company chooses to go above and beyond that's great, but I wouldn't expect it.

auntjemima said:

Wait... so you messed it up and accept that... yet you won't buy Asus again because they wouldn't just replace it to keep you happy? You sound like a terrible customer.

This isn't "another Asus nightmare", its "I can't be pleased".

Click to expand...

I couldn't agree more.

chanberg said:

yep pretty much! its really not whos at fault thats the issue. I'm just saying that I PREFER a company thats willing to take the hit on a broken product regardless of whos fault it is. Its about the experience and how a company makes you feel thats important.

No doubt in my mind asus makes great products, but their warranty process and being scrutinized on every little thing leaves a sour taste in my mouth. Its not that i am a terrible customer, its my money and i choose to pick a company that meets my expectations

Click to expand...

Why is the company responsible for making you feel good? Happy endings aren't part of the service. A company is often willing to take a hit when the product is defective, but for one reason or another, do not have to issue an RMA. For example, if your one day out of the warranty on a product and the company issues you an RMA, that's one thing. I've seen many companies do things like this.

ASUS scrutinizes the products they receive during RMA's to make sure that the problem is a result of a manufacturer's defect. There are many cases where physical damage is done to a product because it wasn't installed properly and ASUS doesn't wish to be held liable for it. It's simply a good business practice. Your deluded if you don't think other manufacturers do this. It isn't even just something that's done in the electronics industry. If the transfer case goes out on my 4x4, you better believe Ford will investigate the cause of the failure.

auntjemima said:

You broke the board. Why would they offer you anything?

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This seems like a given, but apparently it isn't.

ManofGod said:

Hahahahaha..... no one has any personal responsibility anymore. Last time I checked, he is not in here throwing a fit because they did not fix it for him under warranty. But, he has chosen to take his money where he believes it will count for more than what he got this time around. Dam, the judges are coming out of the woodwork I see.



I see no reason why he would have done otherwise since he never gave any indication otherwise. Amazing how folks around here are responding, it is just to much.



Wait, he is required to buy from Asus again? Dam, I knew the law was crazy but this is just ridiculous.

Click to expand...

People are responding this way because the OP is coming across as an entitled little bitch whining because a company didn't bend over willingly and take it in the pooper over something that isn't their fault. The OP's stated refusal to buy additional ASUS products over it is certainly his choice, albeit one that makes no sense because he's in the wrong.

auntjemima said:

You are missing the point entirely. I do not care who he spends his money on or whether Asus has his repeat business. The issue I have is he expects Asus to replace a board he damaged and acts like its expected because they make lots of money. That's a piss poor outlook to have.

Going above and beyond to sort of an ACTUAL RMA is one thing and I feel Asus regularly fails in this regard. But to expect full replacement with a smile and a handshake on a board that was user damaged is nuts.

Click to expand...

Agreed.

Spartacus said:

>>this is a multi billion dollar company that has insurances upon insurances for things like this.

No. That is some kind of liberal fantasy, that's not how it works in the real world. Every time a company has to deal with a return or warranty claim,
it's an expense for them. There is no warranty fairy or "insurances upon insurances" that covers that cost.

>>But they were nasty on the phone, disinterested

Maybe because on any given day, their warranty dept. has to deal with 50 numb-skull cry babies who think because they own a screwdriver are
qualified to work on high-tech computer equipment and want their customer damaged products replaced for free.

Click to expand...

Agreed. Its as if people like the OP believe that companies like ASUS are too big to fail. They thought the same thing about GM and look what it took to sort them out. Not only that but they have to come to terms with the fact that such business practices aren't sustainable over the long run.

TMCM said:

Damn, the hate train is really on a roll here. It's not like the guy intentionally damaged his board. The board quit working. There have been quite a few threads complaining about Asus RMA issues on this forum. In this instances the RMA was denial was valid. Did Asus HAVE to replace the board? No, but should they have replaced the board or given him a discount on a new board? Sure, it's called customer service. When I have issues with a product, whether it's through fault of my own or not when I deal with a customer service rep and they make any process painless I know who I will be spending more of my money with.

Click to expand...

The motherboard quit working because the OP damaged it accidentally. Now, I can understand the company offering a discount on another of their products as incentive to keep his business given he'll be needing a new motherboard. That I get, but I don't get why you think they should have replaced the motherboard for him under the circumstances. If I drive a Ram 2500 off the dealership lot and wrap it around a tree 10 minutes later, I wouldn't expect them to eat the cost of the repairs, or replace the truck for the sake of customer service. It simply makes no sense to have those kinds of expectations but I guess that's the entitlement generation for you.

Dan_D said:

The motherboard quit working because the OP damaged it accidentally. Now, I can understand the company offering a discount on another of their products as incentive to keep his business given he'll be needing a new motherboard. That I get, but I don't get why you think they should have replaced the motherboard for him under the circumstances. If I drive a Ram 2500 off the dealership lot and wrap it around a tree 10 minutes later, I wouldn't expect them to eat the cost of the repairs, or replace the truck for the sake of customer service. It simply makes no sense to have those kinds of expectations but I guess that's the entitlement generation for you.

Click to expand...

That's a ludicrously stupid comparison. Wrapping a $60,000 truck around a tree is not at all remotely similar to accidentally damaging a trace trying to install a heatsink on a $200 motherboard. I'm not defending this guy for his rather unfair justification for why he won't buy Asus again, but at least have the decency to compare apples to apples.

I read this thread and actually learned something.

First, ASUS has no responsibility to do anything for this knucklehead.
Clearly operator error.

But....if the memory trace is that close to the mounting holes on the board, which I didn't know, I'd think a sticker on the board or a notice in the manual would be appropriate.
I've always thought, given the "clearance outline" on the board, nothing important was located inside that zone....poor thinking on my part now that I read this.

Yes, most third party vendors that make coolers will have a silicone washer on the top and the bottom of the application to keep from damaging the board, maybe the OP forgot to put them on or skipped that step on the install.

That said......you break it you buy it.

SRTie4k said:

That's a ludicrously stupid comparison. Wrapping a $60,000 truck around a tree is not at all remotely similar to accidentally damaging a trace trying to install a heatsink on a $200 motherboard. I'm not defending this guy for his rather unfair justification for why he won't buy Asus again, but at least have the decency to compare apples to apples.

Click to expand...

The point illustrates how ridiculous the expectation is. I think it's perfectly valid. It doesn't need to be "apples to apples" to be a fair comparison. A $200 ASUS motherboard isn't $25 for ASUS to build and sell. The actual margins on most computer is actually fairly small. This is especially true of less expensive consumer hardware. Eating the cost of one motherboard might mean having to sell five to make up for it. I don't have stats on how many RMA's come in due to user error, but if it were 1 in 5 lets say, then ASUS couldn't afford to do it very often.

A $60,000 truck doesn't necessarily have that big a margin on it either. At one point GM was only making roughly $3,000 per vehicle after all was said and done. Dodge may do better, but again it's a point to illustrate how retarded such an entitled viewpoint or expectation is. Your dislike for my example doesn't make it any less valid. Covering for accidental damage due to negligence or human error isn't a profitable way to run a business.

magoo said:

I read this thread and actually learned something.

First, ASUS has no responsibility to do anything for this knucklehead.
Clearly operator error.

But....if the memory trace is that close to the mounting holes on the board, which I didn't know, I'd think a sticker on the board or a notice in the manual would be appropriate.
I've always thought, given the "clearance outline" on the board, nothing important was located inside that zone....poor thinking on my part now that I read this.

Yes, most third party vendors that make coolers will have a silicone washer on the top and the bottom of the application to keep from damaging the board, maybe the OP forgot to put them on or skipped that step on the install.

That said......you break it you buy it.

Click to expand...

If you know what your doing, you know you need to be careful when handling something like a motherboard as its traces and other components are quite fragile.

While I haven't gone looking for it on ASUS' packaging, Intel and many others indicate that the product is "intended for professional installation" or something to that effect. This would or should imply that you need a certain amount of skill to handle the hardware and to install it correctly. Not doing so doesn't constitute a defect in workmanship on ASUS' part. It certainly doesn't warrant the company going beyond the terms of the warranty, either expressed or implied to fix or replace a part damaged by user error.

Dan_D said:

If you know what your doing, you know you need to be careful when handling something like a motherboard as its traces and other components are quite fragile.

While I haven't gone looking for it on ASUS' packaging, Intel and many others indicate that the product is "intended for professional installation" or something to that effect. This would or should imply that you need a certain amount of skill to handle the hardware and to install it correctly. Not doing so doesn't constitute a defect in workmanship on ASUS' part. It certainly doesn't warrant the company going beyond the terms of the warranty, either expressed or implied to fix or replace a part damaged by user error.

Click to expand...

I think that goes without saying.
If you handle your MB like a football, well you get what you get.

The location of fragile and delicate traces is a little different and it MIGHT be helpful to spell that out in the manual.

Simply, if all else fails, read the instructions, usually works too.

magoo said:

I think that goes without saying.
If you handle your MB like a football, well you get what you get.

The location of fragile and delicate traces is a little different and it MIGHT be helpful to spell that out in the manual.

Simply, if all else fails, read the instructions, usually works too.

Click to expand...

That's all cool and everything. However:

"I admit I damaged my motherboard! I will never buy from Asus again!" is quite literally akin to being a spoiled whiny brat.

SRTie4k said:

That's a ludicrously stupid comparison. Wrapping a $60,000 truck around a tree is not at all remotely similar to accidentally damaging a trace trying to install a heatsink on a $200 motherboard. I'm not defending this guy for his rather unfair justification for why he won't buy Asus again, but at least have the decency to compare apples to apples.

Click to expand...

EXACTLY!!!

This doesn't look like an Asus issue...

Well the good thing we can take away from this is that we have all now learned that motherboards are sensitive to being jabbed with hand tools.

TMCM said:

I'd say it's more comparable to say the asus monitor has some sensitive component where the cable plugs into and you tighten the cable screws a little to tight and it breaks that component rendering the monitor useless. User error.

Again, not justifying the RMA denial or the purpose of the thread. The guy finally got the answers he was looking for, wasn't happy about it, admitted that it was his fault and stated that he would spend his money with another business.

Click to expand...

I broke a motherboard by putting a screwdriver into it with one of those old AMD install clips. I made no attempt to RMA the board because my own dumb ass broke it. This isn't a design is issue / instructional issue where Asus should give the user benefit of the doubt and make and exception. Motherboards are not fragile, though you definitely need to keep metal objects from puncturing them.

If you want a manufacturer to warranty against accidents (aka stupidity), expect to pay a lot more for PC products.

jyi786 said:

That's all cool and everything. However:

"I admit I damaged my motherboard! I will never buy from Asus again!" is quite literally akin to being a spoiled whiny brat.

Click to expand...

I think this also goes without saying.....

maybe not so much a spoiled brat, but just not adult enough to admit that you fucked something up, perhaps out of ignorance, but nonetheless it was self inflicted.

This is not a warranty issue.

I've railed on ASUS enough in many of these threads where it HAS been obvious they were trying to skirt their responsibilities, and eventually ASUS would make it right.

This is not one of those times.

For you guys having trouble with the car & truck analogies, try this one:

You are at a fast food joint and you take your burger/fries on the tray to your table.
As you are taking off your coat, you dump the burger/fries on the floor.

Do you:

A: Scoop up the food on the tray and take it to the counter to whine that you dumped
the food and would like a free replacement? Maybe make an angry scene if they decline?

B: Throw the food in the trash and stand in line again to buy new burger/fries?

The dollar value of the product is irrelevant, the question is are you a mature (sane) adult
who takes responsibility for his own actions?

Now if a burger joint employee witnesses you dumping your food and takes pity on you
for being a clumsy idiot and replaces the food, great. However, you should never EXPECT that.

Spartacus said:

For you guys having trouble with the car & truck analogies, try this one:

You are at a fast food joint and you take your burger/fries on the tray to your table.
As you are taking off your coat, you dump the burger/fries on the floor.

Do you:

A: Scoop up the food on the tray and take it to the counter to whine that you dumped
the food and would like a free replacement? Maybe make an angry scene if they decline?

B: Throw the food in the trash and stand in line again to buy new burger/fries?

The dollar value of the product is irrelevant, the question is are you a mature (sane) adult
who takes responsibility for his own actions?

Now if a burger joint employee witnesses you dumping your food and takes pity on you
for being a clumsy idiot and replaces the food, great. However, you should never EXPECT that.

Click to expand...

Exactly. The analogy is about personal responsibility and owning up to your mistakes with reasonable expectations on what a business has to, or should do in the name of customer service.

Glad there is pretty much universal consensus the OP is an idiot with an awful entitled attitude.

Subject edit is amazing btw

There is always the prebuilt route for people who don't want to risk any damage while installing components...

For built-it-yourselfs, you can probably (unknowingly) get away with static electricity killing off a component and RMAing it, but real physical damage, unless of course, the damage was there when the unit arrived, in which case the end user would be hard pressed to prove otherwise.

I see both sides of the issue. As a manufactures rep in the HVAC and process industry. ( boilers, chillers, controls, pumps and such ) I cant lower the boom like Asus did on this gent that screwed up his board. Mechanical seals are not a warranty item. But contractors or end users can't seem to start a new install or replacement without ruining the mechanical seal or can't align the pump and motor correctly. So they tear up couplers. More times than not I replace them free of charge. I don't like it one bit. But if I don't take care of them they will go purchase equipment from somebody else. I've seen upset customers wrong or right completely rip out someone else product take it to the scrap yard and buy another brand. People think we are making money hand over fist. Fact is on a bid and spec job after the warranty period is up we are lucky if we made 5% on the job. About 85% of what I rep is made in America. I have to kiss the rump to take care of idiot Americans that think they are entitled. And not very good at what they do to begin with. I throw a lot of bones to the dogs. Asus tech support is bad. Long wait times and people that don't have a clue more times than not. I bent some socket pins on my Hero VII. It's not Asus's fault that Intel won't design and spec a proper cpu socket.

psyshack said:

I see both sides of the issue. As a manufactures rep in the HVAC and process industry. ( boilers, chillers, controls, pumps and such ) I cant lower the boom like Asus did on this gent that screwed up his board. Mechanical seals are not a warranty item. But contractors or end users can't seem to start a new install or replacement without ruining the mechanical seal or can't align the pump and motor correctly. So they tear up couplers. More times than not I replace them free of charge. I don't like it one bit. But if I don't take care of them they will go purchase equipment from somebody else. I've seen upset customers wrong or right completely rip out someone else product take it to the scrap yard and buy another brand. People think we are making money hand over fist. Fact is on a bid and spec job after the warranty period is up we are lucky if we made 5% on the job. About 85% of what I rep is made in America. I have to kiss the rump to take care of idiot Americans that think they are entitled. And not very good at what they do to begin with. I throw a lot of bones to the dogs....

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If a customer/contractor put a screwdriver through the side of a heat exchanger would you be offering to replace the whole unit for their trouble?

When you put a screwdriver into the motherboard, the board is essentially waste at that point. Motherboards don't have (easily) serviceable parts compared to simply replacing the board. Asus doesn't want to get into the business of hand fixing the small number of boards that can be repaired and returned to customers.

With my limited knowledge of HVAC units, there are many serviceable parts on them including the couplers. I think your attitude would change if you had to replace whole units and you were absolutely losing money each time you did that.

Stupid? Sure.
Accidental? Probably.
Entitled attitude? Yes.
Ban-worthy? No.

c3k said:

Stupid? Sure.
Accidental? Probably.
Entitled attitude? Yes.
Ban-worthy? No.

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First 3 makes #4 justified.

c3k said:

Stupid? Sure.
Accidental? Probably.
Entitled attitude? Yes.
Ban-worthy? No.

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Having someone with that type of attitude around will only serve to drag this place down with it. We aren't all Martyrs, that's for sure, but we are civil and reasonable for the most part.

I'd have deleted this thread after reading the title alone...

Long ago I ruined an Abit BP6 by slipping with the screwdriver and cutting traces. It was a sad and traumatic day. I probably think about that board every time I install a CPU

But to do that and expect an RMA... come on.