Win 10 hard freeze kills internet for whole house??

D

Darknyt

Limp Gawd
Joined
Jun 10, 2004
Messages
400
Windows 10 installed less than week, just last couple days been hard freezing (system in sig) ONLY when unattended and have isolated that these freezes kill ALL internet (Xfinity 125/12) in house. No freezing issues on Win 8.1. The PC does NOT even have wifi and is only at the end of 1 hard line coming off switch. Setup is as follows:

Motorola SB6141-->Apple Extreme 5g (wifi off)--> Trendnet 5 port switch----> All devices, including AE 6g as access point off switch as wifi for house.

At the same time as hard freezes, my wifi and hard lines would go down as well and it took several cycles of me rebooting PC, noticing internet came back, then leaving PC to freeze, internet going down - before I made the connection.

Several times now I've been able to isolate that as SOON as the Windows box freezes, the internet for the ENTIRE house goes down. Everything. As soon as I rebooted the PC, internet would come back, until Win 10 froze again.

So I left PC off all day yesterday and magically - NO internet issues.

The Win 10 freezes are irritating enough by themselves - but what in the WORLD would make it so that ALL internet goes down. Could it be some issue Comcast is sensing coming from me that is making them cut me off?
 
If you turn off the PC and your internet comes back up, then the problem is with your PC.

Next time it happens, try unplugging the network cable. If your internet comes back up, then it's likely the PC is sending out broadcast that are overloading the network or router.

If the PC is still locked up after pulling the cable, then it's likely something in the network driver is crashing and causing the card to get stuck in a loop. Look for newer network card drivers.
 
Darknyt said:
The Win 10 freezes are irritating enough by themselves - but what in the WORLD would make it so that ALL internet goes down. Could it be some issue Comcast is sensing coming from me that is making them cut me off?
Click to expand...

Have you uninstalled metro apps or anything like that? tinkered with shutting down services? I disabled 1 service yesterday testing something and as the day went on net got slower and slower to the point that my provider hone page would not load. I thought it was external and called provider and they said couldn't see nothing on their end so they reset my DSL port and I rebooted modem. Things worked for a little while then started doing it again.

It was a strange experience cause http://testmy.net/ showed me d/l 10.3mb but would not upload. I Acronis imaged back to couple days ago and this morning things seem better.
EDIT: I replied cause this was affecting whole house as you said
 
Last edited:
nutzo said:
If you turn off the PC and your internet comes back up, then the problem is with your PC.

Next time it happens, try unplugging the network cable. If your internet comes back up, then it's likely the PC is sending out broadcast that are overloading the network or router.

If the PC is still locked up after pulling the cable, then it's likely something in the network driver is crashing and causing the card to get stuck in a loop. Look for newer network card drivers.
Click to expand...

Will try that. Assuming that shutting down PC and seeing the internet come back up immediately is doing essentially the same thing as pulling network cable as far as diagnosing general internet impact.

Will dig around to see if my network card drivers are out of date. I'm assuming that with switch to Win 10, I need to make sure all drivers are current. Updated Video and sound already (Creative X-fi).
 
Maxxpsoft said:
Have you uninstalled metro apps or anything like that? tinkered with shutting down services? I disabled 1 service yesterday testing something and as the day went on net got slower and slower to the point that my provider hone page would not load. I thought it was external and called provider and they said couldn't see nothing on their end so they reset my DSL port and I rebooted modem. Things worked for a little while then started doing it again.

It was a strange experience cause http://testmy.net/ showed me d/l 10.3mb but would not upload. I Acronis imaged back to couple days ago and this morning things seem better.
EDIT: I replied cause this was affecting whole house as you said
Click to expand...

I haven't touched Win 10 install yet or tinkered with it. I only started looking at services after the issue but haven't really started killing any yet as none are really suspicious.
 
If you are still having problems, I would start by turning down or turning off your CPU over clock for testing. Then also try an optimized defaults for the BIOS and then make required changes, (like AHCI and stuff). After that a clean install would be next.

I did the upgrade on W10 here and then a day later I formatted and clean installed W10 and it ran so much better than the upgrade. The one thing I immediately noticed was that the memory foot print went from 3.4 on a cold boot to 1.8. System stability was dramatically increased. I installed from a thumb drive to an SSD in rig, and installation and patching only took about 15 minutes total.
 
Try upgrading the firmware on the Apple Extreme. If it doesn't fix it get a better cheaper router. Also, scan your Windows box for malware that could be flooding the network.
 
Disable ipv6 from Win10. Many older home routers crash immediately when they receive ipv6 packets from windows.
 
mi7chy said:
Try upgrading the firmware on the Apple Extreme. If it doesn't fix it get a better cheaper router. Also, scan your Windows box for malware that could be flooding the network.
Click to expand...
Pretty sure firmware is up to date. No issues until Win 10. Those AE routers have been the one bright spot in my network. Rarely ever have issues. Went through several routers a couple years ago and constant issues until stuck with AE. I know they are not very configurable. I need stability more.
 
ob1 said:
If you are still having problems, I would start by turning down or turning off your CPU over clock for testing. Then also try an optimized defaults for the BIOS and then make required changes, (like AHCI and stuff). After that a clean install would be next.

I did the upgrade on W10 here and then a day later I formatted and clean installed W10 and it ran so much better than the upgrade. The one thing I immediately noticed was that the memory foot print went from 3.4 on a cold boot to 1.8. System stability was dramatically increased. I installed from a thumb drive to an SSD in rig, and installation and patching only took about 15 minutes total.
Click to expand...

Thanks - no overclocks or anything non standard. Just run box stock. clean install is on the docket but last resort. Would suck to reconfigure. Plus I have a ton of games moved with steam mover across a few drives before they enabled that in steam. Would be a bitch to fix.
 
After multiple tech support calls with Microsoft and a couple remote sessions, they could do nothing except vaguely guess it was "drivers" and that an in-place upgrade would fix it.

I had to catch the tech blowing me off on losing easy rollback capability more than once and finally told them to stuff it and I'm rolling back.

Rolled back to 8.1 and all issues went away.

EFF win 10
 
I experienced something similar. I made a proxy setting change on my Windows 10 machine and my Internet went down for everyone. I have no explanation.
 
You must log in or register to reply here.
Back
Top