Do any manufacturers compensate for RMAS?

This is a random question.

I am curious if any computer part manufacturers/retailers compensate customers for inconvenience of parts breaking?

Example 1.
MSI Laptop is purchased with default 1 year warranty.
Laptop screen goes dead in three months.
MSI would fix this for free and would probably cover shipping costs.
Is it unheard of that they(tech manufacturers) will send a gift card or extra software or whatever because this happened?


Example 2.
You buy a brand new EVGA Geforce GPU with 1 year warranty.
2 months later, the gpu fails.
EVGA would replace/repair this at no cost etc, etc.
What's the chances of being sent an extra game, gift card or coupon ?

Example 3.
You buy a hard drive from Amazon/Newegg/Tigerdirect, etc....
One week later, the drive arrives DOA. You submit a ticket to RMA it and get it replaced. The second drive finally comes back and it too, is DOA/wrong drive. Submit another ticket and eventually get the correct drive that is working properly.
Would that online merchant usually compensate for this mess up? Or just say sorry and move along?


These companies mentioned are just used for examples.
My curiosity isn't to make a good rant on the phone with future issues, but I am just curious to see what kind of courtesy/remorse is given to those who have/will have/had rough times with certain products/tech companies.

As I am aware some users on this forum, have recieved some sort of compensation.

Usually at what point do they say "Okay this guy has seriously been through some crap with us, let's give him something"?

Anyone ever receive a gift of some sort as an apology from manufacturers/retailers?

If so, I'm just curious on what, how and why?

Repeat after me, it's cheaper to find new customers than retain old ones. The concept of companies standing behind their products died with the American dream. Which, btw, was long before most of the posters here were born.

Oh you surely can't believe that.

No company will tell that directly to a customers face, atleast.

You will pretty much never get anything extra unless you have repeat problems with an RMA.

Dell's warranty stance is pretty much like this:

Computer is "repaired" 3 times for the same problem and they will replace it with a new one.

The last big one I had with Dell was a laptop that had just gone out of warranty a couple months before.

I came in one morning and found a laptop in my office and my office smelled of burned plastic and electronics.

It had caught fire on the docking station. Something with the charging circuit had shorted out. It ruined the laptop, docking station, and the battery.

I contacted Dell about it even though it was out of warranty and they put in a ticket with their investigations team. After sending them pictures of the damage, they set up a replacement for me for a new laptop. Once I received the new laptop, I sent the fried one back.

The really didn't have to replace the laptop as it was out of warranty, but they did anyway.

Another time one of the Dell laptops at work had a specific issue where it would take anywhere from 15-45+ minutes to load the diags from the diag CD. Don't remember if other stuff loading from the DVD drive was affected or not. I figured it was the CPU, but they replaced pretty much everything else and it still didn't fix it. So they replaced it with a new laptop.

Another good experience was with Logitech. I had purchased a used G7 mouse and a couple months after I got it, it started flaking out and would not communicate with the receiver reliably. I contacted them and they said they would replace it. They asked me for the numbers off of the mouse, told me to dispose of it, and then a few days later I received a brand new G9 in the mail.

And yet another good experience was with Saitek. I purchased a used X35/X36 flightstick/throttle setup. It was one of the earlier revisions that only had the joystick port connectors on it. After getting it, I couldn't get it to work on my computer. I asked them about it and they said it was because my computer was too fast. They offered t replace it with a USB version of the set. So I sent it in to them and a few days after that I got a replacement (refurb, but who cares) that worked with my computer. I still have that setup.

Back in the day, Netgear had super awesome RMA service. I had a PCI NIC go bad and, when I got an RMA for it, they overnighted me a new card. Not sure if they still have that level of service or not.

Another good one was when I bought a pair of refurb Visiontek 4870x2 cards from Tiger Direct a few years back. When I received them, one of them was artifacting like crazy. I contacted Visiontek and set up an RMA. Since they didn't know when/if they would get any more 4870x2 cards in, they offered to replace them with a pair of 6870s.

Some people said that the 6870s were not a good replacement.. but I would like to see them say that now. So much less power usage and they are still running in a computer and play games pretty good for the person that has them.

Not sure if you have seen my recent thread about ASUS.. but after 2 faulty same model boards and me having to fix a brand new board they sent me, they sent me a R9 390 as a gift. I did not ask for anything after I got the new board fully working.. just hope that some of my observations of the problems with their RMA department that I let them know about get some things changed for the better.

Eshelmen said:

Oh you surely can't believe that.

No company will tell that directly to a customers face, atleast.

Click to expand...

That depends on the company and the customers.

No.
Amazon and NewEgg: full refund no questions asked, also price adjustments.
PNY: 1st time new replacement, 2nd time full refund for storage bought from NewEgg.
Cisco SMB and Enterprise: new replacement overnight.
HP Enterprise: new replacement overnight out-of-warranty.
Dell and Toshiba took 2 weeks to repair/replace under warranty.
Apple free replacement/upgrade out-of-warranty, 1 week.