I have a Gateway Tower that's running Windows 8.1 Apparently a virus was downloaded through an infected e-mail and it forces the computer to run very slowly. It takes forever to get the password identified and once inside, none of the icons will open. I have AVG Antivirus 2015, but I can't get the icon to work and the entire screen freezes. I tried unplugging and restarting with the AVG CD in the drive and that doesn't work. I've also tried CONTROL-ALT- DELETE and that doesn't work either. I tried reloading the entire OS from my Scandisk and still had no luck.
Any advice would be both welcomed and appreciated
Any advice would be both welcomed and appreciated