newegg problem

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burningforce

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Not sure where to put it as there is no off-topic forum, just needing some help dealing with newegg.

I recently bought a gigabyte G1 970 from newegg, got the package and when I opened the box and took out the video card box, I noticed it was not sealed. The manuals were sort of crumpled so this leaves me to believe it was a send back or open box. I tried the card in my computer anyway and it was not functioning properly (resetting computer).

I then rma'ed the card and then newegg sends an email to me stating the serial numbers are incorrect and nothing they have on record. I tried explaining to the person in web chat that the card was previously opened and I sent back the card they sent me. But I am not very optimistic about the results.

anyone have this happen to them? This is not the first item I got from newegg that was used or previously opened, but is the first one I rma'ed because of it. Just do not know what I can say to prove to them that is the card I got from them and it is in their error.

sorry for lengthy post, thanks for the help
 
That's funny that's the exact same thing that happened to us with a HP Laser printer. Box looked opened, I tried it anyway, it worked but couldn't scan. Returned it and got exactly like you did 'serial number does not match our record"

My boss called and explained what happened but they never wanted to give a refund so we just called AMEX for a charge back.
 
Go back on customer chat and give them the entire story in detail, be like I purchased a Gigabyte G1 970 with the link: http://www.newegg.com/Product/Product.aspx?Item=N82E1681412 and order # and then say you guys sent me an "Open boxed" item when I specifically purchased "Brand New" and inside the box contains a video card that doesn't even match the serial numbers on the box and be like why are you denying my RMA for a product that you guys sent to me. You have to be persistent with customer service and see if they put you with someone and charge and explain your situation. If they refuse then do a charge back and give them a nice review ;)

This is why every purchase I make I take pictures of the box and video card s/n, regardless if it was used or brand new because you'll get this everywhere, even ASUS and NewEgg once was trying to deny an RMA and were claiming the CPU pins were bent when the RMA was for a dead dimm slot. :confused:
 
I had this happen once with a hard drive. They flat out refused to accept it no matter what I said. I sent an angry email and a couple of days later got a call back from a lady who made it right. That said, I spend $15k+/year with them which may have had something to do with it.
 
Newegg is bad, it's nothing new lol.

I bought a asus 9600gt w/ the fanless design (link), I get the one with the fan (link), they decline exchange because they said I bought the one with the fan, when clearly my order and invoice was for the fanless. They told me at the time I had to pay for shipping back and a fee for the exchange.

This was a 9600GT, so this was quite some time ago.. They were bad even back then....
 
I too, am really annoyed with Newegg after a recent purchase.
I ordered a new OBDII scanner from them a few months back.
Three weeks went by and no item arrived (which is rather unusual for them).
On calling, nobody could tell me where the product was or in fact what the delivery date was...this after three calls on three different days.
I then cancelled the order, only to have it show up at my door a few days later.
Turns out, the product sale was through a third party vendor despite my payment to NE.
No notification was given to that extent during the advertising or payment phase.
On calling the US representative for support, he politely informed me that the product I got was NOT officially supported here in North America.
I should have had the option as to whether I wanted to take that chance or not... BEFORE purchase.
I haven't bought anything from them since.
It was irritating because as someone who builds a fair amount of systems each year, most of the hardware I'd purchase came from Newegg.
At this point I'm a bit gun-shy about buying anything else from them.
No one even contacted me to clear up the FU.
 
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Even though Amazon charges me tax now. (Florida) I will still give them the business if the price is close. Too many issues with NewEgg for me over the past 2 years...

Kid
 
Newegg has always made things right for me so I can't really give you an unbiased opinion. I did once receieve a video card that looked like it was opened, maybe test benched and repackaged. I called Newegg and explained that when I buy a new piece of electronics I want the last person to touch my NEW stuff is a nice asian lady at the factory when she puts it into the box, not some neckbeard in Indiana that wanted to have something to game with while his other card came in.

They issued an RMA and was credited in 4 days.
 
Same happened with me. Bought a brand new hard drive and it arrived with no box just wrapped in bubble wrap. It was DOA so I sent it back and got "pins were bent due to improper installation" and my first RMA ever with them was denied. I called and raised hell and they told me tough shit basically. I try my best to never buy from them anymore unless I just can't help it. I'll even buy from Best Buy first. If you do buy then it's best to take pictures of everything because theyre cheating, lying bastards.
 
MacLeod said:
Same happened with me. Bought a brand new hard drive and it arrived with no box just wrapped in bubble wrap. It was DOA so I sent it back and got "pins were bent due to improper installation" and my first RMA ever with them was denied. I called and raised hell and they told me tough shit basically. I try my best to never buy from them anymore unless I just can't help it. I'll even buy from Best Buy first. If you do buy then it's best to take pictures of everything because theyre cheating, lying bastards.
Click to expand...

Even if you did have pictures, they would of told you the S/N didn't match what they had in their database.
 
karankasyup said:
NewEgg is good... But it's definitely not your only choice. There's some great combo deals they have, and if you buy enough from them, they do offer some good discounts.
Click to expand...

In my opinion, Newegg is not as good as it used to be. I had spent thousands of dollars a year with them until a few years ago. Everything has gone downhill from the constant product description errors/omissions, to poor packaging, slow order processing/shipping, open-box returns being sold as new, and of course, the terrible customer service. I remember early on when they even sent you a prepaid shipping label for DOA returns.

I would pontificate on the subject of companies growing too large and forgetting what grew their business in the first place, but I imagine in today's business climate it is simply wasting breath. Suffice it to say that I have significantly reduced the amount of money that I spend with Newegg and only make purchases now when things are irresistibly cheap. Amazon has gained a significant amount of business as a result.

PS: Hover Hound :D
 
Curious.

Those who've had NewEgg issues are you a premier member or a normal shopper?
Do they treat premier members differently?
 
ToddW2 said:
Curious.

Those who've had NewEgg issues are you a premier member or a normal shopper?
Do they treat premier members differently?
Click to expand...

Sometimes, yes. Sometimes, no. I think I get treated the same as when they had the Shoprunner service. If you order a LOT then I think it could be worth the cost, otherwise it's not IMO.
 
If I'm going to buy something from Newegg, I make sure I'm buying it FROM Newegg. Not one of their third-party partners.
 
I bought an open-box Corsair TX850 in 2011 and they sent me AX850. I did not even bother RMAing since I have received a different PSU. The PSU died in January 2015. It's quite hard to RMA the PSU at the moment since I do not have a proof of purchase.
 
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Well, I have no doubt that anyone can have cust svc issues with practically any company out there, Newegg included....

However, I also have to say that in my 20+ years of buying computer stuff from various places online, I have bought ALOT of things from the 'egg and never, ever had any problems like those described here....

My most recent purchase (Dec '14, $2265.00) involved 14 items, 2 of which arrived DOA. I RMA'd them both nottaproblemo and received credits for my shipping costs back to them once a few days after they rec'd and verified the items....

Only once in recent memory, I remember the person who answered the phone got a little snippity with me, to which I responded by demanding to speak to a supervisor, who immediately corrected the issue..

Sorry to hear about this negative turn of events, Hopefully at least some of you can get your issues resolved favorably...

Perhaps someone here at (H) should contact a higher up at the 'egg and send them copies of this thread for reference....maybe that will get thier attention :)
 
I don't really ever buy from Newegg. The only reason I currently have Premier is when I ordered an ASUS RoG Swift (my 4th one as the other 3 failed) from them and I wasn't too optimistic about the results (so I wanted faster, free shipping). Luckily I never really had to return it. Swift aside, the last time I bought from them was probably 4-5 years back. I never had any issues with the purchases, though. There's just little point when I have Amazon Prime and their prices are usually the best anyway. Or there's Best Buy, MicroCenter, Fry's, etc. All of which are near me.

But that being said I've learned a valuable lesson after a recent experience with Ebay: chargebacks and credit cards put a lot of pressure on the seller. I've generally been a debit card person because I don't like keeping up with CC debts, but I'm honestly starting to think it's the better route. You can apply more pressure to the seller. I got this projector screen that came in all wrinkled and had a sizable ding in the housing. Guy kept trying to get me to keep it for paltry sums, and I ended up basically forcing him to let me keep the thing while giving me a full refund. Not that I even wanted to keep the thing; I wanted him to take it back. I will probably put it up on Craigslist for free, because it's massive and I don't need it.

tl;dr: If you're ever worried about your seller, use a credit card. We have some other types, but our AMEX in particular has a 30 day assurance period or something.
 
I have yet to be burned by a Newegg 3rd party vendor but I do know others have. I just ordered a refurb laptop from one and it arrived in perfect condition. Better than I was expecting for the price.
 
Recently bought a new rig setup.

charged it to my paypal credit so I can pay it off within the next 2-3 months. Total was $484.

Newegg charges two seperate payments, one for the ram seperately ($68) and everything else for the remaining balance. Paypal is giving me 6 months for the remaining balance and I have to pay the $68 within 30 dayss (which is not a problem) but I still don't know why the ram was charged seperately.

3 Packages.

Case shipped by it self, understandable.Gets here tuesday.

Motherboard and all that shiped together, Gets here monday.

Memory shipped byitself, Gets here wednesday.

I don't understand why the ram is shipping by itself when it's "sold and shipped by newegg".

When I built my last rig off amazon with money out of pocket, everything came in one big box excluding case and all came on the same day within 2 days...

Newegg has went to shits..
 
A15G said:
I don't understand why the ram is shipping by itself when it's "sold and shipped by newegg".

When I built my last rig off amazon with money out of pocket, everything came in one big box excluding case and all came on the same day within 2 days...

Newegg has went to shits..
Click to expand...

Multiple warehouses, and possibly multiple vendors selling under Newegg.
 
Chas said:
Multiple warehouses, and possibly multiple vendors selling under Newegg.
Click to expand...


Yep, I have ordered multiple items that where drop shipped straight from the vendor instead of coming from Newegg multiple warehouses.
 
I've never received open items from newegg, but I have recieved multiple open items from amazon, quite frequently too. Amazon always makes it right but it gets old because its usually every 5 or 6 orders that I get someone else's opened and broken item that still has their rma label on it.
 
The only major issue i have had with New Egg is not watching who is selling the item .

so far in all my orders items sold by newegg have not been a problem minus a couple damaged computer cases handled by new egg with out a problem minus the one time the case was out of stock so i went through the manufacture to rma it . other minor issues faulty ram but i usually directly rma through that manufacture with out issue.

The Major issue was when i ordered a "Brand New" IDE hard drive with a 3 year manufacture warranty.

guess what arrived.

a obviously used drive poorly packed and wrapped in bubble wrap with a date code from 2005. and had some version of mac os on it with data on it.

i had to jump through a few hoops to get that refunded the reason was even though i had used new eggs site to order the part it was actually sold by their 3rd party reseller program.

i often wonder how many of these issues that people have with new egg are actually result of those third party programs.

regardless i avoid 3rd party sellers on new egg and any thing that is first form asia, i try real hard to replace with something else.

so in my experience stick with just new egg no third party crap your pretty much golden.

mess around with those third party sellers , most likely to get burned.
 
Newegg is trying to be like Amazon. And experiences are mirroring it for the most part. Buy direct from Amazon or fulfilled by Amazon, and you'll be taken care of. Buy from 3rd party, and if something goes wrong, resolving it won't be a smooth process.
 
oh yeah about those multiple charges,

i dont know who ever in accounting or in managment thought this was a good idea , but i believe new egg is the only company charges orders like this.

and their reason is because of multiple warehouses.

so stuff from new jersey gets charged separately stuff from California gets charged separately stuff from Tennessee gets charged separately .

its real fun when your doing a large order with multiple vendors and some over seas software vendors
and then the multiple new egg charges hit .

if your not on your toes with your credit card fraud prevention hotline at the ready you can forget about that order shipping out on time as it will usually flag your card for abuse when they hit it 3 times in a row.

i would hate to think what would happen your skating on thin ice one day and you get doubled charged by a vendor, and it wipes your account. then new eggs triple whammys you that would be a bad day.

my best guess is they do it this way for taxes

either way i hate it and is one of the reasons i waste time looking for other vendors at times.
 
Newegg's packaging is a joke most of the time. This past Monday I got some parts in, an MSi Z97 mobo, Cooler Master Nepton 120XL, and a mouse. I get the package, UPS smashed the side in, I wasn't home so I couldn't refuse delivery. I open up the undersized box, everything inside is just stacked on top of the mobo box, the only packing material was 5 deflated plastic bubbles. The mobo box was severely damaged where UPS smashed the shipping box in, no protection around it whatsoever. I took pictures of that bullshit and had a chat with customer service. They agreed to replace everything and sent a shipping label. So, when all is said and done, I get to wait an extra 2 weeks to get my shit. All because Newegg didn't use a proper size box and packing material which probably would have saved the items from being damaged by the idiots at UPS. Oh yeah, and fuck UPS, I never had a problem with FedEx.
 
chaos4u said:
oh yeah about those multiple charges,

i dont know who ever in accounting or in managment thought this was a good idea , but i believe new egg is the only company charges orders like this.

and their reason is because of multiple warehouses.

so stuff from new jersey gets charged separately stuff from California gets charged separately stuff from Tennessee gets charged separately .

its real fun when your doing a large order with multiple vendors and some over seas software vendors
and then the multiple new egg charges hit .

if your not on your toes with your credit card fraud prevention hotline at the ready you can forget about that order shipping out on time as it will usually flag your card for abuse when they hit it 3 times in a row.

i would hate to think what would happen your skating on thin ice one day and you get doubled charged by a vendor, and it wipes your account. then new eggs triple whammys you that would be a bad day.

my best guess is they do it this way for taxes

either way i hate it and is one of the reasons i waste time looking for other vendors at times.
Click to expand...

Amazon does this as well.
My last major order from Amazon in December was 5 charges for the one order.
amazon-split-charges.jpg

each charge was for the contents of each box, my order came in 5 separate boxes.
 
To be fair, there are some good 3rd party sellers on both Newegg and Amazon. I recently ordered 2 Hd's from one. One of the drives was bad right out of the box. The seller promptly sent me a return label and refunded my money before I even shipped the drive back. The second drive failed after a week and again the seller handled it promptly. Sure, it was a hassle but I could not have asked for better customer service.
 
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