Not sure how to handle this situation..

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Tobit

[H]ard|DCer of the Month - March 2010/May 2011
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Last week I sold a forum member an FX-8120 and motherboard for $75, with free priority mail shipping ($15), that had been my daily driver for 3 years. He received the board and CPU and says it just keeps rebooting over and over again. He then says he pulled the CPU and put it in his brothers PC and the CPU is fine.

I don't sell bogus hardware and my heat proves that. His last comment to me was "trying to see how much a cheap mobo will cost. I know the cpu works for sure, perhaps we can work something out".

There was nothing wrong with the hardware when it left here.
 
If he paid via paypal, he will easily be able to return it for a full refund.

As a seller (and I also have excellent feedback, from years of selling) I would just offer to let him return it.

If he files a claim, paypal will most likely side with him. As long as the hardware is returned in the same condition (and the buyer pays shipping back to you) then all should be well.
 
Rav3n, his comment stating "trying to see how much a cheap mobo will cost. I know the cpu works for sure, perhaps we can work something out" puzzles me the most. He paid $60 for a motherboard and CPU that clocks on air at 4.2 GHz and ran daily at 3.8 and now looking for a "cheap motherboard" because what I sent supposedly doesn't work. None of this makes sense.
 
It could have been damaged in shipping, or it could be incompatible with the RAM he is using...anything is possible....personally, I don't do partial refunds....if there is a problem, I take back all of what I sold and issue a refund...it lessens the chance of someone trying to pull a fast one
 
Crosshairs said:
It could have been damaged in shipping, or it could be incompatible with the RAM he is using...anything is possible....personally, I don't do partial refunds....if there is a problem, I take back all of what I sold and issue a refund...it lessens the chance of someone trying to pull a fast one
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am I responsible for reclaiming shipping fees as well? I already paid $15 to ship to him, if he wants $15 back, I am out $30 on a $75 transaction.
 
and why would I be responsible for the RAM he is using?
 
on the last item I sold Crosshairs, he said "This thing could have fallen out of an airplane and survived..:) " so I guess I suddenly don't care anymore.
 
Tobit said:
am I responsible for reclaiming shipping fees as well? I already paid $15 to ship to him, if he wants $15 back, I am out $30 on a $75 transaction.
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return shipping is a grey area....but most transactions online would have the buyer pay return shipping.....very few would refund that part of the transaction for the exact reason you stated .


Tobit said:
and why would I be responsible for the RAM he is using?
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you're certainly not responsible if its a compatibility problem.
 
So, after nothing but positive heat since 2008, it is all my fault regardless.
 
What??

abc23424 said:
I'm going to see if I can get a 25-30 $ board from someone on here, I typically don't buy from here much. Any chance we can work with USPS ?

Tobit said:
abc23424 said:
Yeah I can't figure out why the mobo isn't posting
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So what would you like me to do? i already spent $15 to ship the CPU and motherboard, it was my daily driver when it left here. I understand your dilemma but hope you can understand mine as well. I have been a [H] member for almost 10 years and long standing member of the DC community. I am not ripping you off, the board was seriously my legit daily driver.
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Of all things I hate selling motherboards the most. Too many variables. Take the entire combo back, IMHO, and sell it on CL. Sucks but it is not worth the hassle - unless the [H] member has outstanding heat and been a member for a long time.
 
Tobit said:
am I responsible for reclaiming shipping fees as well? I already paid $15 to ship to him, if he wants $15 back, I am out $30 on a $75 transaction.
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No you are not. He is required to ship it back at cost. ANd do not do partial refunds. Take a full refund, or nothing at all.
 
Like Crosshairs said, take it ALL back for a full refund of $75. You are out the $15 shipping to him. He is out the whatever $ shipping it back to you.
No partial refund, no shipping refund.
Yeah, it sucks.
 
eth3ton said:
Of all things I hate selling motherboards the most. Too many variables. Take the entire combo back, IMHO, and sell it on CL. Sucks but it is not worth the hassle - unless the [H] member has outstanding heat and been a member for a long time.
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I agree, I require quality heat before I sell. Especially for a motherboard.

Sorry Tobit. I feel for you.
 
i take photos of all hardware with serials in case buyers try anything funny, and i often add the serial to the note when printing a shipping label so paypal has a record of it. if i were you, i'd take a complete refund for everything (like everyone else says) and test the hardware yourself at home. if everything is in working order, do NOT refund his/her shipping costs for both ways.

paypal usually will side with the buyer, but if you can prove everything works they should allow you to at least not have to pay for shipping.
 
I'd also ask the buyer to swap RAM then PSU with his brother's rig on the CPU/mobo combo you sold. If he's still not having any luck, try taking the entire setup out of the case; perhaps it's making contact with another component and shorting when it's in his case.

If all else fails, I'd issue the refund and take it all back. There's no point it taking back only the mobo (assuming the mobo is truly DOA) since you probably wouldn't have a way of testing it. If you can't test it, then you shouldn't resell it in working condition again in good faith.
 
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I agree with most of the others here,take back both and test them on your own,even if that means you have to eat the shipping back.If all is well after you receive it,add him to the DNT and move on.
 
I bought an x38 Asus board on here awhile back after my Asus P35 board died on me. Wouldn't post. Took it to a shop so they could test it and my E6600 to see if they worked. After paying them some money they tested my CPU in a known board and it worked, but they wouldn't put a CPU in to test the board for fear of it blowing the CPU. I contacted the guy and he gave me my money back. I paid not only for the testing, but for the return shipping as well. But I'm weird because I want only positive heat/experiences. Not everyone will agree.
 
Killahurtz said:
for future reference...the term "as is" comes to mind
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Listing the item "as is" would not protect the seller from express warranties made. For example, if he described an item as "in working condition" and it arrives as it did (e.g. constantly rebooting) he probably wouldn't be protected. Furthermore, selling "as is" or "with all faults" is not allowed in the OP's state.
 
Killahurtz said:
for future reference...the term "as is" comes to mind
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And what if the buyer actually did receive a DOA motherboard? Just because something leaves in working condition doesn't mean it will survive shipping. DOAs happen regularly enough with new hardware, and all of it was testing before it left the factory. The seller is responsible for delivering a working product, presuming that product was sold as working.

Yes the situation sucks, the people in the deal just need to work it out.
 
"The seller is responsible for delivering a working product, presuming that product was sold as working. "

hahahaha...youngster?...life has a way of refuting such claims...haha

distressed inventory is sold by all kinds of business as "no return" all day long, have a great day
 
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