For those who buy external drives and take them apart.

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GeorgeHR

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I bought 2 WD Elements 4TB USB 3.0 3.5" External Hard Drive

One had problems. Our tech took them apart and tested them. I guess he put the bad hard drive in the wrong case and WD refused to honor the warranty on the drive. I can accept that.

The other drive was labeled recertified. It seems a bit improper for a "new" product to contain re-certified components. (It does work properly.)
 
Sounds like you have grounds to make complaints. Sure you voided the warranty but you can't sell used stuff as new.
 
I personally won't order refurbished drives, but if you are on a budget it is an option.
 
GeorgeHR said:
I bought 2 WD Elements 4TB USB 3.0 3.5" External Hard Drive

One had problems. Our tech took them apart and tested them. I guess he put the bad hard drive in the wrong case and WD refused to honor the warranty on the drive. I can accept that.

The other drive was labeled recertified. It seems a bit improper for a "new" product to contain re-certified components. (It does work properly.)
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Ultima99 said:
Sounds like you have grounds to make complaints. Sure you voided the warranty but you can't sell used stuff as new.
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Dude, WTF?

The OP's bandit opened the drives voiding warranty, end of story.
 
GeorgeHR said:
I bought 2 WD Elements 4TB USB 3.0 3.5" External Hard Drive

One had problems. Our tech took them apart and tested them. I guess he put the bad hard drive in the wrong case and WD refused to honor the warranty on the drive. I can accept that.

The other drive was labeled recertified. It seems a bit improper for a "new" product to contain re-certified components. (It does work properly.)
Click to expand...

Happens all the time... and I have seen it many times with WD.
 
Lost-Benji said:
Dude, WTF?

The OP's bandit opened the drives voiding warranty, end of story.
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Bandit? WTF? This was just a tech doing his job. :mad: If WD ships bad product, that's not the tech's fault, at least not where I come from.
 
-not the techs fault the drive was defective, however it is the tech or the company he works for fault for testing equipment improperly.

If the HDD is faulty test it, but test it within keeping the warranty intact. If the hard drive was defective when u bought why make a tech disassemble it? Just exchange at store or warranty claim it.
 
x509 said:
Bandit? WTF? This was just a tech doing his job. :mad: If WD ships bad product, that's not the tech's fault, at least not where I come from.
Click to expand...

Sounds like you're the bandit in question or he who would do the same and then cry foul.

The drive was sold and purchased as a single item. Regardless of it being made of four main components (PSU, USB-SATA interface board, Case/packaging and of course, the cheapest drives on the planet), the product is one single item and NOT to be opened without voiding the warranty supplied on the product as a whole.
If the tech (term used loosely) was instructed by the OP to open it, shame on the OP. If the tech opened it without consulting the OP, then shame on the tech and now his/their responsibility to handle the warranty they just voided.

If you can't get your head around it, then get away from computers...!
 
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