Corsair Hydro H110i GT Recall

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The folks at Overclockers UK have word from Corsair of a product recall on the new Corsair Hydro H110i GT all-in-one cooler. The problem only surfaces when the coolers are subjected to temperatures below -10'C but, as a precaution, the company issued the recall anyway.

I have had information from Corsair this morning that they are issuing a product recall on their new Hydro H110i GT CPU Cooler. The reason for the recall is for something that is a fairly unlikely scenario, if the unit goes below -10'C then it will leak. All of our stock has been removed from sale, I would urge any customer who has purchased these products to contact our returns team so that we can assist you.
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UPDATE from Kyle: The issue is that it may have been possible for these H110i GT units to get down to these sub-freezing during SHIPPING. If you open your box and there is not any visible leakage you are A-OK with your unit. If you using your PC in -10C (14F) degrees, and I guess if the system was turned off for long periods of time you might get a leak too, but I think the odds of that happening are pretty damn slim. Even when we did the world's first 4.2GHz Pentium 4, I think it was only 20F in Steve's garage.
 
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Well, that's good I guess. I personally wouldn't expect any AiO to not leak if exposed to < 0C weather, although you can't really control the temperature during shipping which is probably where most of these issues occur. (it was -22C around here on Monday so don't say it's not likely to get that cold)
 
Are you kidding me?

I JUST got my H110i GT installed the other day.

Not that I'll ever hit -10*C
 
Quix said:
Well, that's good I guess. I personally wouldn't expect any AiO to not leak if exposed to < 0C weather, although you can't really control the temperature during shipping which is probably where most of these issues occur. (it was -22C around here on Monday so don't say it's not likely to get that cold)
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That's a good point. I wasn't considering that. It was -20*F here the other day.
 
It's been well below 14F here for the past month, and seeing as how UPS/Fedex leaves packages on most peoples doorsteps around here, I'm not surprised they're recalling them.
 
The same thing happened with some of the new Swiftech H220x/240x's. They would freeze during shipping and get cracks in the clear res panel. When I saw mine was delivered in the middle of the day I left work to go bring it in out of the cold.
 
Hooray for the weather in my state...now I understand why every retailer de-listed these coolers. I quite literally just sold my H100i to a friend because I was going to turn around and order one of these...
 
Really just bad design from Corsair, products need to be able to survive shipping in various weather conditions.
 
Hmmmm, what is this coldness you speak of.

Houston high of 63oF and sunny, feels like 70oF. *stirs lemonade* :)
 
ocellaris said:
This is why every cooler gets destroyed when it is shipped in the winter right? Oh right, they don't.
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It does beg the question, what's different about this cooler that makes it vulnerable to the low temps when other coolers aren't, and why was this one built differently?
 
So mental note. Do not order sealed water coolers in the winter. Rodger...

And as crazy as it sounds I would of never even thought of that.
 
I guess I assumed that nearly all AIO water coolers would contain at least a little bit of antifreeze for this specific reason.
 
TheGamerZ said:
Liquids expand when they freeze. Not much you can do about that.
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Actually, water is one of the very few substances that expands when it freezes.

SRTie4k said:
I guess I assumed that nearly all AIO water coolers would contain at least a little bit of antifreeze for this specific reason.
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And I'm sure that's why -10C is the temperature that's the issue and not 0C. Antifreeze doesn't make water not freeze. It just lowers the freezing temp (and also raises the boiling temp).
 
That sucks, just installed mine over the weekend. Works like a champ though and have not noticed any issues, must better then the H100i in terms of its performance with the Corsair software.
 
Parja said:
Antifreeze doesn't make water not freeze. It just lowers the freezing temp (and also raises the boiling temp).
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No shit.

Maybe I should have said "I assumed AIO coolers would have at least a 50/50 mix to prevent freezing in most conditions".
 
Maybe I should try using my computer outside. Average temps hover around 5F at night, maybe that will spring a leak? :p
 
Quix said:
Well, that's good I guess. I personally wouldn't expect any AiO to not leak if exposed to < 0C weather, although you can't really control the temperature during shipping which is probably where most of these issues occur. (it was -22C around here on Monday so don't say it's not likely to get that cold)
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Yeah, here it was -24 f (-31.1c) here Monday and Tueday morning.

You know it's been a crappy week when the temp increases 40 degrees and it's still below freezing and snowing. :(
 
AthlonXP said:
That sucks, just installed mine over the weekend. Works like a champ though and have not noticed any issues, must better then the H100i in terms of its performance with the Corsair software.
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Since you have been running your system with it and looks like everything is working as intended, chance are your unit is perfectly fine.

And to expound this issue in much more details. if you haven't already seen it, here is our official statement to address this situation.

As a precautionary measure, Corsair has recalled the H110i GT from our resellers for screening. Here’s some information about what this means to you.

1. We discovered that when some units are exposed to extremely cold, sub-freezing temperatures during shipment, they can leak small amounts of coolant.
2. This problem can be immediately identified when the box is opened as some users noticed small drops of coolant in the plastic bag surrounding the unit.
3. If there has been no coolant leaked in the package, the unit should operate normally and with no problems.

Though we have seen no failures of units during operation, and have tested units in a wide variety of conditions to verify they have not leaked once installed, we understand that this can be disconcerting. If you have purchased this product and have a concern, please contact your reseller or Corsair directly to return the product. We will likely not have replacement units available for six weeks, as the entire recall, screening, and remanufacturing process takes significant shipping time.
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ocellaris said:
This is why every cooler gets destroyed when it is shipped in the winter right? Oh right, they don't.
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I have had over a week with consistent -40c temperatures. Any liquid in a solid fitting is ruined in minuets.
Corsair clearly has identified the temp at where their cooler could leak and notified people.
 
It's interesting this wasn't? an issue with their other AiOs so i wonder what changed.
 
Argh! This and the Swiftech H240-X that is out of stock everywhere...
Damn, I will never finish my new built!
 
Semantics said:
It's interesting this wasn't? an issue with their other AiOs so i wonder what changed.
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or that corsair is the only one to say anything.

I see it being an issue for any AIO setup that doesnt run an anti-freeze agent.
 
To clarify - the reason we're recalling these is because we have to investigate the cause of the failure. Normally the expansion of frozen liquid is accounted for inside these units by having a little bit of air in the loop. This was done similar to all our other products - and all our other products do not exhibit this issue.

As this issue is literally less than a week old and we haven't had time to finish our root cause analysis, all we know is that the leak seems to be coming from one specific location on all the units we've re-created the issue on, and by examining that location we can determine if there's a weak joint, fitment, or material flaw that can be causing it.

Until we have a statistically significant sample to evaluate, though, we are uncomfortable with stating we know exactly what causes this issue - which is why the six weeks until re-stocking is currently happening.

I have had one in my system for about three months now, but I live in California and the temps in my house never dropped below about 65C.

As we get more info we will be posting it on our cooling forums. But for right now we're not sure exactly what causes this problem - all we know is the failure mode, not root cause.
 
SRTie4k said:
I guess I assumed that nearly all AIO water coolers would contain at least a little bit of antifreeze for this specific reason.
Click to expand...

Parja said:
Actually, water is one of the very few substances that expands when it freezes.



And I'm sure that's why -10C is the temperature that's the issue and not 0C. Antifreeze doesn't make water not freeze. It just lowers the freezing temp (and also raises the boiling temp).
Click to expand...

SRTie4k said:
No shit.

Maybe I should have said "I assumed AIO coolers would have at least a 50/50 mix to prevent freezing in most conditions".
Click to expand...

Antifreeze also hinders the cooling capacity compared to running straight water.
 
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