speed test says 40 megs, phone says 40 megs but ps4? 1.1 ??

Eshelmen

Eshelmen

Supreme [H]ardness
Joined
Feb 3, 2004
Messages
6,632
Hi all.

Something is happening here.

I have Xfinity cable and it rocks.
Until today. My router is three feet from my ps4.
Twenty feet from my PC and in between with my mobile device.

All but the PlayStation are working effortlessly.

What could be the reason behind this?
I've reset the router , reset the PlayStation and still, it seems to be completely sluggish to where I can barely sign in to the PlayStation network.

Like I said in title.
40 megs from my computer that is literally in another room from the router.

I don't wire it all up because of my set up .

I've never had an issue with lag until today.
So my guess is something internally with the PlayStation.
Any ideas?
 
I don't have a PS4 so i probably have no clue what i'm talking about. Assuming comcast is not messing with it...

I would guess the PS4 is connecting with Wireless B instead of G or N. Wireless B is ~11mbps which would explain the 1.1MBps
 
Try searching for firmware update for the PS?

Also, try moving the router/modem further away from the PS?

Try a different cable?
 
Playstation network may have pushed an update for the PS4. Xfinity may have pushed an update for your cable modem/router. A nearby neighbor or even a household member may have a new device interfering with your PS4 connection. Does your Xfinity modem have any "Hotspot" type services running? If so, maybe someone is using it and interfering with your PS4 bandwidth. Keep in mind that even if the ISP does have the wired bandwidth for the hotspot service, all of the wireless side is still using the same limited number of channels.

A +1 on the try a Ethernet cable test as see if things improve. If it does, you know the wireless side is the problem.
 
Three feet away and you're not using ethernet?

Don't "try" ethernet - USE ethernet and keep it that way.

Come on now.
 
Eshelmen said:
Hi all.

Something is happening here.

I have Xfinity cable and it rocks.
Until today. My router is three feet from my ps4.
Twenty feet from my PC and in between with my mobile device.

All but the PlayStation are working effortlessly.

What could be the reason behind this?
I've reset the router , reset the PlayStation and still, it seems to be completely sluggish to where I can barely sign in to the PlayStation network.

Like I said in title.
40 megs from my computer that is literally in another room from the router.

I don't wire it all up because of my set up .

I've never had an issue with lag until today.
So my guess is something internally with the PlayStation.
Any ideas?
Click to expand...

As others have said, if you're 3 feet away you should be using Ethernet.

Have you checked the admin of the router to see if QoS is restricting access on the PS4 so as not to interfere with the PC and phone bandwidth?
 
Again, the WiFi has never been an issue.
Never.
All my devices are not connected to it.
I understand wired is way more efficient.

But this shouldn't be too problematic.
It's an Xfinity all in one router/modem.

Signal is great.
 
notarat said:
As others have said, if you're 3 feet away you should be using Ethernet.

Have you checked the admin of the router to see if QoS is restricting access on the PS4 so as not to interfere with the PC and phone bandwidth?
Click to expand...

Both of these, please.

A 6ft ethernet cable should run you no more than $5, and unless you have kids on handheld devices or internet devices that you want to reduce the bandwidth to, just completely disable QoS on the Router/Modem.

If you cannot access the router setup call Comcast and have them do it for you after they try and sell you more service. ;)
 
Eshelmen said:
Signal is great.
Click to expand...

Can you log in to the Router or PS4 and check to see which protocol it is using?

Just because other devices work fine does not mean it is not a problem with the PS4's wireless. Maybe Sony pushed and update that disabled 801.11N (or whatever it supports) and it is reverting to B(?). Wiring it up is a quick way to test to be sure if you do not have access or cant find the relevant PS4/Router settings.

but like i said i don't own a PS4, never even seen one in person out side of gamestop... but that is where i would start.
 
For pity sakes... don't be so hard-headed and TRY A FRICKEN CABLE!!

If it does the same thing, we can cross one thing off our lists of what it "could" be....
 
playstation's speed test is terribly inaccurate, all the time. Even more so at peak hours. The server that host the playstation speed test are very very underpowered.

Don't even worry about the speed test reading on the PS4, it shouldn't even be there. If everything else works on the network without and lag and good ping, it's Sony's problem, not yours.

Sony's servers getting DDOS'ed, being underpowered or having a lack of bandwidth in general? That would never happen.:rolleyes:
 
QwertyJuan said:
For pity sakes... don't be so hard-headed and TRY A FRICKEN CABLE!!

If it does the same thing, we can cross one thing off our lists of what it "could" be....
Click to expand...

Dude are you serious? I've been on this forum for over 10 years,of course I realize that wired internet is faster.

I exaggerated the 3 feet, it's more like 10.

The house computer is wired to the modem. This is the main station for my home. This stays wired for work and other things. And to remind you, this is an Xfinity all in one modem/router. One ethernet port and the rest of devices have to go wirelessly.
Better?
Does that answer your question of WHY I didn't wire my playstation 4 in the first place?

Yes of course I have wired the damned thing up,to test that method and it works as expected. Something is going on internally with the PS4 and the router, I've tried port forwarding and nothing but makes it seem worse.

But please , I ask you all to read this next sentence.

For the past half a year or more in having the PS4 wirelessly linked to my network, I have never ever even noticed a hiccup in games, streaming , shareplay etc.....until now.


Now moving on.


I realize the speed test on the ps4 is very inaccurate, but when it's reading 12.0 kbps (KB not MB) down and 3.7 MBPS up, then something is going on.

It's upload is normal but download is horrendous.

Cannot connect to any game servers now, streaming is a joke, it takes 10 minutes to start Netflix.
 
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You still haven't answered anyone's questions about the wireless connection rate you're getting. You could also be having overlapping channels with someone else who just got a new WiFi router. Any number of things could make a connection go from good speeds to bad speed. Signal strength could be high but interference could also be high.

Does the PS4 have a browser? Can you do a speed test through other means?
 
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Well here is my speedtest from my laptop that is further away from the router than the ps4

http://www.speedtest.net/my-result/3905882530

If that is what you are asking

85.74Mb/s down 12.26Mb/s up wirelessly


I'll see about browsing in mobilespeedtest or dsl reports on the browser on the ps4 and post a pic..
Hold please
 
Update. Mobile speed test won't even complete a test.
Yet, after changing the DNS settings to googles , YouTube is flawless once again , yet PSN is painfully slow and I cannot create a voice chat party. Netflix still doesn't load quick and games do not connect .
 
Eshelmen said:
Dude are you serious? I've been on this forum for over 10 years,of course I realize that wired internet is faster.

I exaggerated the 3 feet, it's more like 10.

The house computer is wired to the modem. This is the main station for my home. This stays wired for work and other things. And to remind you, this is an Xfinity all in one modem/router. One ethernet port and the rest of devices have to go wirelessly.
Better?
Does that answer your question of WHY I didn't wire my playstation 4 in the first place?

Yes of course I have wired the damned thing up,to test that method and it works as expected. Something is going on internally with the PS4 and the router, I've tried port forwarding and nothing but makes it seem worse.

But please , I ask you all to read this next sentence.

For the past half a year or more in having the PS4 wirelessly linked to my network, I have never ever even noticed a hiccup in games, streaming , shareplay etc.....until now.


Now moving on.


I realize the speed test on the ps4 is very inaccurate, but when it's reading 12.0 kbps (KB not MB) down and 3.7 MBPS up, then something is going on.

It's upload is normal but download is horrendous.

Cannot connect to any game servers now, streaming is a joke, it takes 10 minutes to start Netflix.
Click to expand...

Are you insane?

Do you not understand "why" you're being asked to try a cable?

It's a standard troubleshooting technique.

Let me explain it to you as if you were 5 years old.

Your Laptop (on wireless) gets good speeds
Your computer (wired) gets good speeds
Your PS4 (wireless) doesn't get good speed

By using the wired connection, you remove the PS4's wireless adapter from the equation and, if you get good speeds when using wired, you can be pretty sure the wireless adapter on your PS4 is bad. Take appropriate action to get it fixed. If it gets the same poor speeds, it's not the PS4, it's the Modem/Router or Comcast at fault.

Do you now understand?

As far as how many computers you have on your Comcast connection, that's only limited by your choice to pay them for the privilege of using their crappy router/modem.

You can use your own modem, and then use any router, then connect as many computers wired or wirelessly as you want.
 
Eshelmen said:
Again, the WiFi has never been an issue.
Never.
All my devices are not connected to it.
I understand wired is way more efficient.

But this shouldn't be too problematic.
It's an Xfinity all in one router/modem.

Signal is great.
Click to expand...

I am guessing that there is a problem with the router itself even though only one device is having issues with it.

I know somebody who has an Xfinity all-in-one modem/router, and it randomly exhibits the same type of issue you are describing.

Get rid of that hunk of junk and get a real modem (motorola) and router. Having your own equipment will pay for itself in a few months.
 
notarat said:
Are you insane?

Do you not understand "why" you're being asked to try a cable?

It's a standard troubleshooting technique.

Let me explain it to you as if you were 5 years old.

Your Laptop (on wireless) gets good speeds
Your computer (wired) gets good speeds
Your PS4 (wireless) doesn't get good speed

By using the wired connection, you remove the PS4's wireless adapter from the equation and, if you get good speeds when using wired, you can be pretty sure the wireless adapter on your PS4 is bad. Take appropriate action to get it fixed. If it gets the same poor speeds, it's not the PS4, it's the Modem/Router or Comcast at fault.

Do you now understand?

As far as how many computers you have on your Comcast connection, that's only limited by your choice to pay them for the privilege of using their crappy router/modem.

You can use your own modem, and then use any router, then connect as many computers wired or wirelessly as you want.
Click to expand...

Did you even read what I said at all?
I tried it and it works fine. But I need wifi for it .
Did you not read it just worked flawless for the past several months with out wiring it up?
 
cyclone3d said:
I am guessing that there is a problem with the router itself even though only one device is having issues with it.

I know somebody who has an Xfinity all-in-one modem/router, and it randomly exhibits the same type of issue you are describing.

Get rid of that hunk of junk and get a real modem (motorola) and router. Having your own equipment will pay for itself in a few months.
Click to expand...

Really eh?
Interesting. I haven't switched the hardware out since its inception .
I updated the software and nothing.

It's extremely odd that logging in to the router, it notices all devices even the ps4 like butter. It always has. You don't find it odd that only one device out of many is having WiFi issues?(And only recently) as I can't say that enough.
Laptops, second game room, iPads, cell phones, tablets etc...

Also, I run a server off of my main computer for my business.

I may just have to pick up a hub, but it doesn't create a solution, just a fix.
 
I haven't seen.. asked multiple times.. possible i may have missed it.. did you find out what protocol the PS4 is using?

I did happen to see a fix with DNS but i think i saw you tried that with google's dns. may also want to try OpenDNS as well?
 
redrage said:
I haven't seen.. asked multiple times.. possible i may have missed it.. did you find out what protocol the PS4 is using?

I did happen to see a fix with DNS but i think i saw you tried that with google's dns. may also want to try OpenDNS as well?
Click to expand...



Please explain what you mean?

As far as the open dns, both(opendns and google) are working fine with SOME third party apps,YouTube, ign and download speeds work great.
 
Eshelmen said:
Please explain what you mean?

As far as the open dns, both(opendns and google) are working fine with SOME third party apps,YouTube, ign and download speeds work great.
Click to expand...

Wireless 802.11B,G,N,AC,etc. Each protocol has different speeds and features. In your OP you mentioned that the max you where getting was 1.1MBps which would be about what you would expect from Wireless B at 11mbps. i'm pretty sure the PS4 wireless card supports up to 802.11N which i think is 54mbps (or higher depending).

I'm not sure if there is a way to check that on the PS4 though. You could try disabling everything but G/N on your router if you can't find it on the PS4.

Also Someone else mentioned.. if you haven't done it try disabling QoS on the router if you have not done so.

also a question have you tried contacting comcast? remember that guy who had the Steam Virus? I doubt its the case but who knows these days
 
Eshelmen said:
Like I said , yes it works properly that way.

But it worked properly with out it three days ago and beyond
Click to expand...

Ok... so def. a wireless issue. That does help narrow down the problem. Anyway you can take the unit to a friend's place and try in on THEIR wifi connection? Or do you have another router you can try?
 
QwertyJuan said:
Ok... so def. a wireless issue. That does help narrow down the problem. Anyway you can take the unit to a friend's place and try in on THEIR wifi connection? Or do you have another router you can try?
Click to expand...

Or change the settings on the router, try a different channel, try NOT using a predefined DNS, make sure uPNP is enabled...

Or just reset the router to factory defaults and see if the PS4 works. Or try a different router.

Trouble shooting in this thread by the OP has been pretty poor.
 
ocellaris said:
Or change the settings on the router, try a different channel, try NOT using a predefined DNS, make sure uPNP is enabled...

Or just reset the router to factory defaults and see if the PS4 works. Or try a different router.

Trouble shooting in this thread by the OP has been pretty poor.
Click to expand...


And made far worse by his attitude towards anyone trying to help. We shouldn't have to ELI5 anything to him.
 
notarat said:
And made far worse by his attitude towards anyone trying to help. We shouldn't have to ELI5 anything to him.
Click to expand...

My apologies if my attitude seemed the issue, but being called hard headed and or asking if I even thought of wiring up the PlayStation 4 in the first place over and over again is as frustrating as the problem to begin with.lol

With that being said, I reset the router to factory settings .Still nothing.
As for the router itself.


It supports b,g,n etc...
 
Further note. My girlfriend has been playing on her account and noticed no issue on the same ps4. Interesting eh?
 
Eshelmen said:
Further note. My girlfriend has been playing on her account and noticed no issue on the same ps4. Interesting eh?
Click to expand...

Ummm.... :confused:

Is this a woman thing though?? Not trying to be sexist but I could pull a spark plug from my sister's car and she wouldn't notice any difference either.
 
try changing your wireless security to wpa2 tkip instead of tkip + aes. I had to do that, for some reason my iphone had major issues when it was set to both, even though other devices, including other iphones, were fine.
 
Just because your device supports N doesn't mean that everything is connecting at N. Just because you have a strong signal does not mean you don't have channel overlap with someone else. It also doesn't mean you don't have a lot of new interference. What you should really do is get a wifi analyzer application and check out the signals and channels you're seeing near the PS4. Based on that data you could go into the WiFi router and change it to N only with a channel width of 40 or 20 and manually select a channel if needed.
 
MysticRyuujin said:
Just because your device supports N doesn't mean that everything is connecting at N. Just because you have a strong signal does not mean you don't have channel overlap with someone else. It also doesn't mean you don't have a lot of new interference. What you should really do is get a wifi analyzer application and check out the signals and channels you're seeing near the PS4. Based on that data you could go into the WiFi router and change it to N only with a channel width of 40 or 20 and manually select a channel if needed.
Click to expand...

1,6,11
 
QwertyJuan said:
Ummm.... :confused:

Is this a woman thing though?? Not trying to be sexist but I could pull a spark plug from my sister's car and she wouldn't notice any difference either.
Click to expand...

Lol , I meant to say, we notice no issue logged into her ACCOUNT.



I fixed the issue.

You guys were correct.

I switched to WPA2 tki instead of what was recommended.

Thank you all very much.
 
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