Some fault should go on the shipping company for smashing the box.
In the US, normal-priority Newegg shipping uses UPS. (So does Amazon non-Prime shipping, by the by.) The difference between the two is the packaging. I can safely say that Amazon Prime shipments are not only faster (in terms of turnaround time), the packing itself stands miles ahead of most. (Our family's two Tivo Premieres were both shipped Amazon Prime, and were coddled and swaddled in their respective "smiley" packages. That's right - separate packages.)