ASUS Announces ROG SWIFT PG278Q Premium Gaming Monitor

StoleMyOwnCar said:
... Yes... and if you read above, the keyword is "ASUS". That probably means ASUS RMA. Does the phrase "ASUS RMA" inspire any confidence within you?
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Major online retailers in the UK allow you to return to them instead of going through ASUS RMA proccess. Says out loud how wank ASUS support really is.

However this is a monitor. I would have thought they will fall in line with other manufacturers, that is you raise a fault, they deliver a replacement monitor and take away the faulty one at the same time. Not the same process with motherboards and cards?
 
No idea. It'd be nice if someone that has had to RMA an ASUS monitor would chime in.

And yeah, the backlight isn't what bothers me, it's the friggin "scar" or "bend" inwards on the monitor that mine has. It causes this weird area on any straight background. I might return it because of that... and because I'm scared if this thing will last or not.

And because I'm tired of going to Fry's. That takes like over 30 minutes of driving.
 
Do Frys have any in stock and if they do are you able to test one at their store before returning home with it?

I called ASUS support in the UK, after calling 01442 265548 a pre-recorded voice message said their number had changed to 01442 265548 :rolleyes: Anyway the call was automatically forwarded to the correct place. The chap on the phone explained that a replacement monitor would be delivered to the customer and the faulty one collected at the same time over the three year duration of the warranty. So that is reassuring at least for us UK owners, not sure about North America but I would expect it would fall in the same line.
 
I wouldn't be surprised if the UK had better policies. For one, smaller landmass, and probably the western countries would be the ones that could afford such products anyway... narrowing it down further.

Seriously considering taking this thing back to avoid possible further hassle....
 
Okay I went and took it back today. I just couldn't deal with that weird bend thing on the right side. Everything else was tolerable enough, but that bend just bothered me because I could see it on any straight background easily. That, and I was just afraid of what future problems this might have.


Honestly I knew Fry's was a bit sketch but they just disgusted me.

I mean you guys saw those pictures I posted earlier, right? That's on top of the stuck pixels and meh backlight uniformity that I didn't bother caring about. Well this is what happened:
1. Drive like 30 mins to Fry's.
2. Go to returns center, guy tells me I have go to over to the manager in the vaguely named "Electronics" section.
3. I go over there, I talk to the guy. He doesn't even ask about the problem, he asks me "how are you hooking it up"?
4. I'm probably looking at him like he's a moron at this point already because there's only one input on this monitor. I obviously answer Displayport and tell him there isn't another port.
5. He tells me he sold the last one I returned, because there was nothing wrong with it, to a happy gamer that's having no issues.
6. At this point my face turns into disgust, and I disbelievingly ask him "That thing?! It was horribly flawed..."
7. "Yeah, well there was no problem with it, we resold it..."
8. He tells me to go walk all the way back to the returns section (I'm decently built so no big deal I lug it down there) and return it there because he doesn't have anymore (probably a lie).
9. I wait for like 20 minutes for them to get a manager to sign off on the refund on this second monitor. That guy's section was utterly empty so he probably didn't come just out of spite.
10. Make it to work about 20 mins late, I'm gonna have to stay later today.


TL;DR, never go to Fry's. At least not in Milton, GA. On the first return they were okay, on the second on obviously shady as hell, and I honestly feel sorry as heck for whoever they resold my monitor to. Seriously. I'm sorry. If that thing somehow works properly for you through some weird voodoo magic, then great. I'm sorry for the 2 stuck pixels and the uneven backlight either way.


I may wait for Amazon to get this, I may not. Their return policy is 30 days anyway. I wasn't comfortable with 15.
 
Comixbooks said:
Can someone post a picture of the MMO Rift with this monitor?
Click to expand...

I guess you just want to attempt to get an idea of the color saturation and uniformity on this monitor with Rift at 2560x1440. Cameras and room lighting have their own bias in the way photos turn out, as does the monitor's settings, and pictures really don't show what a monitor like this can do. This monitor is about motion, even moreso than a "regular" 120hz or 144hz. Still shots can't capture that unless you are using a pursuit camera for stills in an attempt to show what it's blur reduction looks like to your eyes/brain(at 120hz, 144hz, or ulmb mode), and additionally unless you are recording a video with a camera at extreme frame rates and showing the resulting video recording in slow motion. Those still don't show what it does exactly but would give an idea of blur reduction, motion articulation, motion and animation definition. A high framerate video comparison of g-sync on/off might also show judder/tearing and lack of judder/tearing. It would be hard to show v-sync's tradeoffs vs g-sync I think.
 
StoleMyOwnCar said:
Okay I went and took it back today. I just couldn't deal with that weird bend thing on the right side. Everything else was tolerable enough, but that bend just bothered me because I could see it on any straight background easily. That, and I was just afraid of what future problems this might have.


Honestly I knew Fry's was a bit sketch but they just disgusted me.

I mean you guys saw those pictures I posted earlier, right? That's on top of the stuck pixels and meh backlight uniformity that I didn't bother caring about. Well this is what happened:
1. Drive like 30 mins to Fry's.
2. Go to returns center, guy tells me I have go to over to the manager in the vaguely named "Electronics" section.
3. I go over there, I talk to the guy. He doesn't even ask about the problem, he asks me "how are you hooking it up"?
4. I'm probably looking at him like he's a moron at this point already because there's only one input on this monitor. I obviously answer Displayport and tell him there isn't another port.
5. He tells me he sold the last one I returned, because there was nothing wrong with it, to a happy gamer that's having no issues.
6. At this point my face turns into disgust, and I disbelievingly ask him "That thing?! It was horribly flawed..."
7. "Yeah, well there was no problem with it, we resold it..."
8. He tells me to go walk all the way back to the returns section (I'm decently built so no big deal I lug it down there) and return it there because he doesn't have anymore (probably a lie).
9. I wait for like 20 minutes for them to get a manager to sign off on the refund on this second monitor. That guy's section was utterly empty so he probably didn't come just out of spite.
10. Make it to work about 20 mins late, I'm gonna have to stay later today.


TL;DR, never go to Fry's. At least not in Milton, GA. On the first return they were okay, on the second on obviously shady as hell, and I honestly feel sorry as heck for whoever they resold my monitor to. Seriously. I'm sorry. If that thing somehow works properly for you through some weird voodoo magic, then great. I'm sorry for the 2 stuck pixels and the uneven backlight either way.


I may wait for Amazon to get this, I may not. Their return policy is 30 days anyway. I wasn't comfortable with 15.
Click to expand...

Hmmm fuck that then.

Shame it didn't work out for you. When it works like it should it's fab, though if I had gone through two dodgy ones like you that BenQ would be on my table instead.
 
Was looking for scaling in the game along with colors =) Plus Rift is still the best looking MMO out there I think even though I don't have it installed currently due to my addiction.
 
Dcode said:
Hmmm fuck that then.

Shame it didn't work out for you. When it works like it should it's fab, though if I had gone through two dodgy ones like you that BenQ would be on my table instead.
Click to expand...

Doesn't yours have weird green halo's and outlines during ULMB, though (I thought you said you did at some point)? I mean if you don't mind it's fine, but... I didn't encounter any of that on my most 2nd panel. I don't think it's normal. Or I just can't see it with my eyes....
 
Nettwerk said:
The A750D needed a display port cable with pin 20 disabled to fix that random no siginal problem.
Click to expand...

yeah I read about that once, fixes the on wakeup anyway. Thanks.

dp is still very weak signal strength, especially off 780ti as compared to my amd 6990. I can't speak for all nvidia cards though.
I suspect that people having to reconnect their monitor to get g-sync drop outs to show up again or 144hz is a similar signal strength or dp interface in general problem, though I hope it is just a driver problem.
 
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StoleMyOwnCar said:
7. "Yeah, well there was no problem with it, we resold it..."

I may wait for Amazon to get this, I may not. Their return policy is 30 days anyway. I wasn't comfortable with 15.
Click to expand...

That's because he probably takes a hit on any returns to the store. He probably gets bitched at by his management even though a return isn't his fault.
at MOST stores managers take this approach with customers returning items. They simply sell it to someone who is not as picky (rightfully so when you're paying this much money). He didn't want to sell you another one in fear you will just keep returning it.

A lot of companies look down at people who return items. They think you're being anal and you'll never be satisfied. Guaranteed when you walked out he went up to the return desk and they laughed about you for 5 minutes.

It's completely ridiculous but that's how management reacts to circumstances like this. They couldn't care less about internet posts on a global issue.
 
I guess, but the first one... I mean... you'd have to be really dumb to accept that panel after how it got for me. >_>

The second one? I guess someone that's desperate would keep it.
 
yeah I can wait (for amazon, and not an amazon "seller"). I wait on most things now - including games, movies, etc. Works out better in the long run. Not waiting a year for it to come down in price though. If it comes in stock at amazon itself or best buy I'll grab one.
 
StoleMyOwnCar said:
Okay I went and took it back today. I just couldn't deal with that weird bend thing on the right side. Everything else was tolerable enough, but that bend just bothered me because I could see it on any straight background easily. That, and I was just afraid of what future problems this might have.


Honestly I knew Fry's was a bit sketch but they just disgusted me.

I mean you guys saw those pictures I posted earlier, right? That's on top of the stuck pixels and meh backlight uniformity that I didn't bother caring about. Well this is what happened:
1. Drive like 30 mins to Fry's.
2. Go to returns center, guy tells me I have go to over to the manager in the vaguely named "Electronics" section.
3. I go over there, I talk to the guy. He doesn't even ask about the problem, he asks me "how are you hooking it up"?
4. I'm probably looking at him like he's a moron at this point already because there's only one input on this monitor. I obviously answer Displayport and tell him there isn't another port.
5. He tells me he sold the last one I returned, because there was nothing wrong with it, to a happy gamer that's having no issues.
6. At this point my face turns into disgust, and I disbelievingly ask him "That thing?! It was horribly flawed..."
7. "Yeah, well there was no problem with it, we resold it..."
8. He tells me to go walk all the way back to the returns section (I'm decently built so no big deal I lug it down there) and return it there because he doesn't have anymore (probably a lie).
9. I wait for like 20 minutes for them to get a manager to sign off on the refund on this second monitor. That guy's section was utterly empty so he probably didn't come just out of spite.
10. Make it to work about 20 mins late, I'm gonna have to stay later today.


TL;DR, never go to Fry's. At least not in Milton, GA. On the first return they were okay, on the second on obviously shady as hell, and I honestly feel sorry as heck for whoever they resold my monitor to. Seriously. I'm sorry. If that thing somehow works properly for you through some weird voodoo magic, then great. I'm sorry for the 2 stuck pixels and the uneven backlight either way.


I may wait for Amazon to get this, I may not. Their return policy is 30 days anyway. I wasn't comfortable with 15.
Click to expand...


That sucks that your local Fry's has been such a nightmare for you. I got mine from Fry's on August 23 when they had them early and it has been nothing but gaming bliss ever since. I did purchase the 3 year Fry's warranty just in case I ever needed to swap it out for any reason and not deal with Asus RMA since im only 10 to 15 minutes away.
 
Just got the first of what I was hoping to be 3 of these things. I'm only really posting this for others who may be thinking about taking the step down from 30" to 27". The size difference is absolutely shocking. I'm coming from 3x HP ZR30w's, the AG coating is very similar between the asus and the zr30w which I was a bit disappointed about.

i-95L9LnX-M.jpg

Full size image link
 
Heya guys, I thought I would pitch in on this discussion.
I purchased this asus rog monitor and was very disappointed to find a weird black scar on the right hand side of the screen. It creates some weird shadow effects and shows up the worst on black and greyish scenes.
I did RMA it back to overclockers they took it back, tested it then told me there was no valid fault. To say the least I am furious, I now have to put up with a £700 monitor that I feel is not perfect :( I will put an image up, it's not the best picture but it highlights the issue, it's especially worst on the steam library page. http://m.imgur.com/rc7sokV
 
Ahh yep. That's exactly what mine looked like, and exactly where it was. Except mine was a lot smaller. It was about a few inches. Yours covers the entire screen. That's just horrendous. And I returned mine for that. You can't even do that with THAT? Ow... I'd go find those guys and...
 
Guys I got mine working now for the Most Part but I have 1 Question, ULMB is GREYED out in the moniter Menu, How do I Enable it? Its always been greyed out since I purchased it on Saturday and I cant select it.
 
Lasorous said:
Heya guys, I thought I would pitch in on this discussion.
I purchased this asus rog monitor and was very disappointed to find a weird black scar on the right hand side of the screen. It creates some weird shadow effects and shows up the worst on black and greyish scenes.
I did RMA it back to overclockers they took it back, tested it then told me there was no valid fault. To say the least I am furious, I now have to put up with a £700 monitor that I feel is not perfect :( I will put an image up, it's not the best picture but it highlights the issue, it's especially worst on the steam library page. http://m.imgur.com/rc7sokV
Click to expand...

Lesson learned. Always buy from a retailer who accepts returns for ANY reason.

My suggestion is to put on an all black screen in a pitch black room and look for stuck pixels. If your luck is anything like mine, chances are you'll find at least one. If you do, you should be able to RMA it to ASUS since they have a 0 bright dot guarantee. For reference, mine had 3 stuck pixels. Possibly more if I looked harder.
 
Im glad I bought the 3 year warrenty from Microcenter for $89, if anything goes wrong I can return it there for another moniter. So if in like 2 years and 350 days something is wrong, Cough Cough, I will get another one of the like model or the $$$ amount towards another one.
 
Damn , so it seems like a recurring fault that appears on the right hand side ! Im glad I found this forum, as I didn't think anyone would have the same problem as me ! Yeah your right it's bloody awful I can notice it so much and I find it really annoying especially when gaming, as I know it's there so it just niggles me constantly! I wish I could go and throttle them face to face but the only shop they have in the uk is a very far distance from where I live so there is no possible way I could get there easily :( I might try and open the screen and fix it myself, I really don't want to as I might make it worse but I mean there is nothing more I can do. I just cannot beleive they couldn't see how bad it was when they apparently "tested" it.
 
jaguax said:
Lesson learned. Always buy from a retailer who accepts returns for ANY reason.

My suggestion is to put on an all black screen in a pitch black room and look for stuck pixels. If your luck is anything like mine, chances are you'll find at least one. If you do, you should be able to RMA it to ASUS since they have a 0 bright dot guarantee. For reference, mine had 3 stuck pixels. Possibly more if I looked harder.
Click to expand...
If I recall it did have some stuck pixels on a black screen. But does that mean I would have to send my screen to asus, as that would probably take a very long while to get that all sorted.
 
Lasorous said:
If I recall it did have some stuck pixels on a black screen. But does that mean I would have to send my screen to asus, as that would probably take a very long while to get that all sorted.
Click to expand...

Actually from what someone posted (Dcode, I think?), ASUS in the UK just drops you off a new monitor and takes the old one back. Might give it a shot.
 
Lasorous said:
Heya guys, I thought I would pitch in on this discussion.
I purchased this asus rog monitor and was very disappointed to find a weird black scar on the right hand side of the screen. It creates some weird shadow effects and shows up the worst on black and greyish scenes.
I did RMA it back to overclockers they took it back, tested it then told me there was no valid fault. To say the least I am furious, I now have to put up with a £700 monitor that I feel is not perfect :( I will put an image up, it's not the best picture but it highlights the issue, it's especially worst on the steam library page. http://m.imgur.com/rc7sokV
Click to expand...

No valid fault? I thought they treated you guys better than that in the UK. Go raise hell on OCUK or something. That's ridiculous. Who gets the say in what is a "valid" fault or not?
 
StoleMyOwnCar said:
Actually from what someone posted (Dcode, I think?), ASUS in the UK just drops you off a new monitor and takes the old one back. Might give it a shot.
Click to expand...
Really ?? That sounds fantastic, I am guessing I will have to link them a picture of the fault beforehand. I will go and look up on this RMA bussiness with asus. However I still have to wait for overclockers to send me back my faulty one :(
 
dmonkey said:
No valid fault? I thought they treated you guys better than that in the UK. Go raise hell on OCUK or something. That's ridiculous. Who gets the say in what is a "valid" fault or not?
Click to expand...
I know I thought they would of treated the situation better, I always thought overclockers were one of the most reputable uk pc companies. Obviously not from my experience and your damn right about the person who thought my fault was not valid. I just wish I could speak to them face to face and blemin show them the fault in person.
 
Marcdaddy said:
Guys I got mine working now for the Most Part but I have 1 Question, ULMB is GREYED out in the moniter Menu, How do I Enable it? Its always been greyed out since I purchased it on Saturday and I cant select it.
Click to expand...

ULMB is only available when G-Sync is disabled and at 85, and 120Hz. Both G-Sync and ULMb can't be used at the same time.
 
bleomycin said:
Just got the first of what I was hoping to be 3 of these things. I'm only really posting this for others who may be thinking about taking the step down from 30" to 27". The size difference is absolutely shocking. I'm coming from 3x HP ZR30w's, the AG coating is very similar between the asus and the zr30w which I was a bit disappointed about.
http://bleomycin.smugmug.com/photos/i-95L9LnX/0/M/i-95L9LnX-M.jpg
Full size image link
Click to expand...

You are using a huge bracket mount rather than articulated arms that would allow you to "zoom" your monitors in closer slightly until their perceived ppi's would be perceived equally. I have two 27" screens at my main desk and they are very large at the viewing distance I keep them, verging on the sides being in my perhipheral even on the single monitor I game on.

At the same perceived ppi vs viewing distance (so that their matching 2560x pixel widths match), the 30" 16:10's aren't that big of a difference. In fact 1st/3rd person games are better of being run in 16:9 mode even on a 16:10 screen so at the "equivalent" percieved ppi vs view distance, running the 16:10's with bars on top and bottom in 16:9 mode would be the exact same visible perceived screen size vs your personal field of vision.
web-cyb.org 4k_21x9_2560x-27in-and-30in_1080p_same-ppi

Further, you are taking a huge step up in motion definition, motion articulation, animation definition, and motion clarity (blur reduction) of the constant blur during movement keying and mouse-look flow pathing in 1st/3rd person games. On a 60hz bad response time ips the blur smears the entire game world scene terribly and you are limited to a max of half or less the degrees of motion articulation and much less scene action updates (even 100hz+ and 100fps vs 60hz-fps is 5:3 ratio increase). You also have g-sync option to eliminate screen abberations without suffering the downsides of v-sync, and the ulmb option for zero blur.

I am a huge fan of glossy so the AG is a downside for me though. For a large desktop/app monitor I'd go with a 4k ips, va , or oled someyear and keep the gaming to this pg278q and later the oculus rift (90hz+ oled with blur reduction tech and mocap) hopefully.
 
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I'm having the random black frame flashing on the desktop now as well. I know someone mentioned that this occurred on the VG248QE + GSync, but that never happened with the one I had. I'm tempted to return this screen and hold off until GSync matures.
 
elvn said:
You are using a huge bracket mount rather than articulated arms that would allow you to "zoom" your monitors in closer slightly until their perceived ppi's would be perceived equally. I have two 27" screens at my main desk and they are very large at the viewing distance I keep them, verging on the sides being in my perhipheral even on the single monitor I game on.

At the same perceived ppi vs viewing distance (so that their matching 2560x pixel widths match), the 30" 16:10's aren't that big of a difference. In fact 1st/3rd person games are better of being run in 16:9 mode even on a 16:10 screen so at the "equivalent" percieved ppi vs view distance, running the 16:10's with bars on top and bottom in 16:9 mode would be the exact same visible perceived screen size vs your personal field of vision.
web-cyb.org 4k_21x9_2560x-27in-and-30in_1080p_same-ppi

Further, you are taking a huge step up in motion definition, motion articulation, animation definition, and motion clarity (blur reduction) of the constant blur during movement keying and mouse-look flow pathing in 1st/3rd person games. On a 60hz bad response time ips the blur smears the entire game world scene terribly and you are limited to a max of half or less the degrees of motion articulation and much less scene action updates (even 100hz+ and 100fps vs 60hz-fps is 5:3 ratio increase). You also have g-sync option to eliminate screen abberations without suffering the downsides of v-sync, and the ulmb option for zero blur.

I am a huge fan of glossy so the AG is a downside for me though. For a large desktop/app monitor I'd go with a 4k ips, va , or oled someyear and keep the gaming to this pg278q and later the oculus rift (90hz+ oled with blur reduction tech and mocap) hopefully.
Click to expand...


Yup, I completely agree with everything you've said. The middle monitor does not move but the sides do articulate with this mount, I plan to move the entire mount forward to the correct viewing distance, this was just an initial shock impression. I've decided that the benefits of this monitor outweigh the loss of vertical resolution and screen size and i'm sure I will be happy with them for a few years until something bigger and better hopefully comes along. I've been using 30" monitors for 10 years now so obviously I became extremely accustomed to them.
 
Lasorous said:
Heya guys, I thought I would pitch in on this discussion.
I purchased this asus rog monitor and was very disappointed to find a weird black scar on the right hand side of the screen. It creates some weird shadow effects and shows up the worst on black and greyish scenes.
I did RMA it back to overclockers they took it back, tested it then told me there was no valid fault. To say the least I am furious, I now have to put up with a £700 monitor that I feel is not perfect :( I will put an image up, it's not the best picture but it highlights the issue, it's especially worst on the steam library page. http://m.imgur.com/rc7sokV
Click to expand...

Dude get onto Gibbo on the OcUK Forums and show them that photo and explain your situation. They will get this sorted out. OcUK have given everyone who buys this monitor a 3 day zero dead pixel guarantee with this thing so being fobbed off like that must have been a mistake made by the returns team.

Failing that you could always tell them to fuck off and return it under DSR if they get cocky and get a full refund, then order from somewhere else.

StoleMyOwnCar said:
Doesn't yours have weird green halo's and outlines during ULMB, though (I thought you said you did at some point)? I mean if you don't mind it's fine, but... I didn't encounter any of that on my most 2nd panel. I don't think it's normal. Or I just can't see it with my eyes....
Click to expand...

Only the text in chrome on the bookmars menu when using ULMB, everything else is fine...
 
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I must have gotten pretty lucky. I have minimal backlight bleed (only slightly on upper right side, it's not noticeable). I also only have 1 dead pixel which is in a spot that is only noticeable if I am looking for it. I did have the out of range problem but after power cycling the monitor it never came back, that happened about 2 weeks ago. I also have not had that text issue as of yet. Owned the monitor for about 2 1/2 weeks with minimal issues.

I thoroughly checked my monitor after hearing all the horror stories, I was tempted to return it right when I had the out of range issue, but I'm sure that will eventually be solved through NVidia. I just have my fingers crossed that I don't receive that text issue.
 
I don't think most people consider (a) dead pixel(s) as "pretty lucky". But well at least it works I guess. At least your BLB is below average.
 
StoleMyOwnCar said:
I don't think most people consider (a) dead pixel(s) as "pretty lucky". But well at least it works I guess. At least your BLB is below average.
Click to expand...

It's in the very bottom right corner between the date and the right corner, it's almost impossible to notice. I had a much worse dead pixel on my VG236H years ago right in the center ;)
 
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